Thanks for your reply Graham
No he doesnt have this problem with his USB scanner, also the computer
is mounted on a woodern shelf and nothing metal could be touching.
I did email BT and recieved this response a few hours ago:
Dear Chris,
Than you for your email.
This problem is down to the drivers that they have installed. For any
ISP excluding AOL who have their own please go to
www.voyager.bt.com
to download the genric drivers which work a lot better.
I hope this helps.
If anyone has any more suggestions they would be most apprieciated as
it would be nice to go back to him with a few things to try incase
BT's suggestion does not work.
Cheers
Chris
"Graham" <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> --
> "Chris Waite" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) m...
> > I installed BT Broadband basic for a friend on his Windows 98 PC.
> >
> > The installation went fine the modem was installed and broadband was
> > up and running within minuets, anyway I restarted the machine and
> > again it connected fine. Then I shut the machine down (powered off)
> > and a few minuets later restarted the machine, for some reason this
> > time the modem was not detected the two arrows in the taskbar were red
> > and the modem was missing from the device manager.
> >
> > I removed the usb cable from the modem and plugged it back in again,
> > the modem then came to life and connected to the internet, however, as
> > soon as I shut the machine down and power off, the modem is not
> > detected again when I power up until I unplug the usb cable and plug
> > it back in again.
> >
> > I have checked and cleaned the system for Viruses and Spyware before
> > installing the modem, I followed the modem setup instructions to a T,
> > ensuring the modem was not plugged in to the USB port until the
> > drivers were installed and it asked me to plug the modem in, I have
> > tried plugging the modem into a powered hub but nothing seems to cure
> > the problem. Surely we are not expected to unplug the usb cable and
> > plug it in again everytime we need to connect to the net from a cold
> > boot.
> >
> > Has anyone got any suggestions
> >
> > Chris.Waite
>
>
> I was going to suggest a powered USB hub, but you have already tried one.
>
> Does he have any other USB devices connected? Printer perhaps? Are they
> affected in the same way
>
> This might be of interest, but probably nothing to do with your problem.
>
> I had a problem with USB ports on a machine at work last week, the modem and
> printer would stop responding for no apparent reason 5 or 5 times a day and
> require a reboot.
>
> I eventually discovered that if I moved an RS232 cable that was connected to
> COM1 I could make the USB ports crash at will. The other end of the RS232
> cable was not connected, just resting on a steel cabinet. Further
> investigation revelled that the mains extension cable feeding the PC did not
> have its earth wire connected. When the D connector shell rubbed on the
> steel cabinet the discharges were enough to crash the USB ports but no other
> part of the machine was affected.
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