Voice calls dropped after ADSL install

I'm having problems on a line that's recently been converted to ADSL.
The ADSL works beautifully, but voice calls are being dropped as soon as
they're answered on the phone connected to the master socket.

There are two sockets. The master has a microfilter and a Philips Zenia
DECT basestation (with answering machine) and the ADSL kit (A Solwise
SAR715), the extension has a microfilter and a vanilla BT phone. The
extension works fine. The DECT phone makes outgoing calls fine, but when
an incoming call is received it rings normally and drops the call just
after it is answered (the caller sometimes hears "Hello" before the call
goes down, but often doesn't).

Has anyone else experienced anything like this? I was inclined to
suspect a duff microfilter - so I swapped them round - but the problem
persists (they can't /both/ be duff, surely?). Is there a known
incompatibility with the Zenia DECT kit (my wife would be delighted -
she hates it)?

Cheers,
Daniel.

"Daniel James" <(E-Mail Removed)> wrote in message

> Has anyone else experienced anything like this? I was inclined to
> suspect a duff microfilter - so I swapped them round - but the problem
> persists

What make/type of microfilter are they? Better quality ones often fix this
sort of thing.

Like http://www.adslnation.co.uk/products/xf-1e.php or

http://www.clarity.it/acatalog/ADSL_...ml#microfilter

Jc.

> Has anyone else experienced anything like this?

Our Philips Onis does odd things like you describe and also seizes the line
for hours at a time until we notice!

Mind you, it did that before we had ADSL...
I think the Philips base stations can be very susceptible to 'noisy'
environments. I've had to move ours well away from the TV, Hi-fi etc.... and
I had to fit ferrite ring filters on the mains supply into it too. (Although
that was to try and reduce the hash coming OUT of the phone!)

Try relocating the base unit and see if that helps.

Dan.

On Thu, 11 Sep 2003 16:57:15 +0100 and in article <bjq5vt$lsmuf$1@ID-
155866.news.uni-berlin.de>, Josey said...
: "Daniel James" <(E-Mail Removed)> wrote in message
:
: > Has anyone else experienced anything like this? I was inclined to
: > suspect a duff microfilter - so I swapped them round - but the problem
: > persists
:
: What make/type of microfilter are they? Better quality ones often fix this
: sort of thing.
:
I had this at a workplace I did a network isntall for. The problem was
dodgy extensions. Get your wiring checked out.
--
chris

In article news:<bjq5vt$lsmuf$(E-Mail Removed)>, Josey
wrote:
> What make/type of microfilter are they

Did I not say (or was it not obvious)? Perhaps not.

They're the bog-standard plug-in ones from Solwise (bought with the
router) as shown at http://www.solwise.co.uk/adsl_splitters.htm.

> Better quality ones often fix this sort of thing.

That sounds a bit vague ... "this sort of thing" could cover a
multitude of (not really related) sins. If different filters will fix
it that's great - but can we be sure that the filters are the source
of the problem?

Cheers,
Daniel.

In article news:<9418b.2316$(E-Mail Removed)>, Dan Wood
wrote:
> Our Philips Onis does odd things like you describe and also
> seizes the line for hours at a time until we notice!

Ouch!

I have an Onis here (different location) and it's been fine or
several years now. Not in a (electrically) noisy environment though.

> Try relocating the base unit and see if that helps.

Hmm. The base unit is at preset sitting on top of the router, I'd
tried moving it a few inches to one side to see whether that made a
difference (it didn't - but there wasn't room to move it further).
Does anyone know whether the SAR715 is particularly noisy?

Big new desk unit being delivered next week - I'll try placing the
DECT basestation and the router at opposite ends and see what
happens.

Cheers,
Daniel.

x-no-archive: yes
"Daniel James" <(E-Mail Removed)> wrote in message
>
> > Better quality ones often fix this sort of thing.
>
> That sounds a bit vague ... "this sort of thing" could cover a
> multitude of (not really related) sins. If different filters will fix
> it that's great - but can we be sure that the filters are the source
> of the problem?

I know its vague, you can't be sure, but you have to start somewhere.
Changing to a better filter is probably the easiest thing to try.
All filters are not created equal. Take a look here
http://www.adslnation.co.uk/support/filters.php

You'll see the solwise versions (***). See the key below the pictures.
Filters with three stars can cause problems with DECT. Four stars plus
*usually* don't.

If you want to, email me your details to filter@bug*byte.co.uk change the *
to - (minus) before sending. And I'll you Clarity/Fujitsu type one to try,
I've got a spare. You use this filter to plug the DECT base station in.

£5 if it works. You send it back, no charge if it doesn't.

Jc.

"Daniel James" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article news:<9418b.2316$(E-Mail Removed)>, Dan Wood
> wrote:
> > Our Philips Onis does odd things like you describe and also
> > seizes the line for hours at a time until we notice!
>
> Ouch!
>
> I have an Onis here (different location) and it's been fine or
> several years now. Not in a (electrically) noisy environment though.
>
> > Try relocating the base unit and see if that helps.
>
> Hmm. The base unit is at preset sitting on top of the router, I'd
> tried moving it a few inches to one side to see whether that made a
> difference (it didn't - but there wasn't room to move it further).
> Does anyone know whether the SAR715 is particularly noisy?
>
> Big new desk unit being delivered next week - I'll try placing the
> DECT basestation and the router at opposite ends and see what
> happens.
>
> Cheers,
> Daniel.
>
>

Daniel

I've got a SAR715 with a pair of VTech C102 (I think) DECT handsets.
Both work fine, but the filter is the Engineer Installed one in the
faceplate
of the box.
I wouldn't recommend the phones though. It takes 6 button pressings to
transfer a call to the other handset. The wife is never going to master it.
SAR715 has been fine.

eric

--
Remove the dross to contact me directly

In article news:<9418b.2316$(E-Mail Removed)>, Dan Wood wrote:
> Try relocating the base unit and see if that helps.

I relocated the router (to the floor!) and that seems to have done
the trick.

Thanks for the advice.

Cheers,
Daniel.

In article news:<(E-Mail Removed)>, Daniel
James wrote:
> I relocated the router (to the floor!) and that seems to have
> done the trick.

Hmm. I wrote too soon. It has certainly improved matters, but the
phone still doesn't seem to pick calls up reliably.

Cheers,
Daniel.