Virgin telephone activation

Today is the date given for my telephone calls to be swapped from BT to
Virgin with thier bundle one option. Now I cannot make a call without
dialing 1280 to use the BT service, just get a recording saying 'the service
requested is not available from this line'
Will it just be delayed whilst BT are sorting things out or should it have
been changed in the one go? Also if it doesn't start to work who is
responsible, BT or Virgin?
TIA - Mike

"Mike" <(E-Mail Removed)> wrote in message
news:yXPkh.34065$(E-Mail Removed)...
> Today is the date given for my telephone calls to be swapped from BT to
> Virgin with thier bundle one option. Now I cannot make a call without
> dialing 1280 to use the BT service, just get a recording saying 'the
> service requested is not available from this line'
> Will it just be delayed whilst BT are sorting things out or should it have
> been changed in the one go? Also if it doesn't start to work who is
> responsible, BT or Virgin?
> TIA - Mike
>

Do you mean that if you prefix with 1280 you can make a succesful call, or
that fails as well? If this is the case (ie with 1280 it is succesful),
IMHO I would say that Virgin should be responsible for getting the problems
resolved, as they are your comms supplier for the calls. BT are likely to
refer you back to them for that part anyway.

HTH

J

"Maneate" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Mike" <(E-Mail Removed)> wrote in message
> news:yXPkh.34065$(E-Mail Removed)...
>> Today is the date given for my telephone calls to be swapped from BT to
>> Virgin with thier bundle one option. Now I cannot make a call without
>> dialing 1280 to use the BT service, just get a recording saying 'the
>> service requested is not available from this line'
>> Will it just be delayed whilst BT are sorting things out or should it
>> have been changed in the one go? Also if it doesn't start to work who is
>> responsible, BT or Virgin?
>> TIA - Mike
>>
>
> Do you mean that if you prefix with 1280 you can make a succesful call, or
> that fails as well? If this is the case (ie with 1280 it is succesful),
> IMHO I would say that Virgin should be responsible for getting the
> problems resolved, as they are your comms supplier for the calls. BT are
> likely to refer you back to them for that part anyway.
>
> HTH
>
> J
Thanks for that - I'll try to get through to Virgin without paying the 25 p
per minute - They did say about 10 days for the telephone service from the
time activated for adsl - That was 24 days ago
Regards - Mike

Mike wrote:

> Thanks for that - I'll try to get through to Virgin without paying the 25 p
> per minute -

Virgin charge 25p a minute to talk to their customer service?

"Richard Oliver" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Mike wrote:
>
>> Thanks for that - I'll try to get through to Virgin without paying the 25
>> p per minute -
>
> Virgin charge 25p a minute to talk to their customer service?

There's a 0845 number for billing and everything else seems to be classed as
a technical problem with a 1906 number.
Mike

"Mike" <(E-Mail Removed)> wrote in message
news:joRkh.24580$(E-Mail Removed)...
>
> "Richard Oliver" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Mike wrote:
>>
>>> Thanks for that - I'll try to get through to Virgin without paying the
>>> 25 p per minute -
>>
>> Virgin charge 25p a minute to talk to their customer service?
>
> There's a 0845 number for billing and everything else seems to be classed
> as a technical problem with a 1906 number.
> Mike
>0906 not 1906 - Mike

"Richard Oliver" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Mike wrote:
>
>> Thanks for that - I'll try to get through to Virgin without paying the 25
>> p per minute -
>
> Virgin charge 25p a minute to talk to their customer service?

And that just goes to show that all that glisters isn't golden.

Alastair