Virgin.net Broadband Issues

My father signed up for Virgin.net broadband around 4 weeks ago.

He has not been able to connect and use his broadband service.

He has been in contact with Virgin and gone through many many tests and they
have concluded that it is not his equipment or setup.

They claim that they are having numerous users reporting connection issues
and are blaming this on BT.

They have not given a reason and advise my father to keep retrying. Virgin
cannot give any firm advice as to when the line will be working fine.

He is now losing his patience and is considering moving to a different ISP.

Would this "issue" just be with virgin or will my father experience this
issue through other ISP's

I have searched Google and it appears a number of other users are
experiencing issues.

Karl

"XP-38" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My father signed up for Virgin.net broadband around 4 weeks ago.
>
> He has not been able to connect and use his broadband service.
>
> He has been in contact with Virgin and gone through many many tests and
> they have concluded that it is not his equipment or setup.
>
> They claim that they are having numerous users reporting connection issues
> and are blaming this on BT.
>
> They have not given a reason and advise my father to keep retrying. Virgin
> cannot give any firm advice as to when the line will be working fine.
>
> He is now losing his patience and is considering moving to a different
> ISP.
>
> Would this "issue" just be with virgin or will my father experience this
> issue through other ISP's
>
> I have searched Google and it appears a number of other users are
> experiencing issues.
>
> Karl
>

I'm on Virgin in S.Wales. No problems here.
I gather there have been some problems with BT, and if this is the case,
then you might have the same problems with any other ISP that uses BT as the
final pathway from exchange to house. Cable would be the only other
alternative, not reliant on BT.

What exactly is the problem.
Unable to sync the ADSL service?
Unable to browse the web?

Is this your problem?
"""""I've just tried to connect a new customer of mine to Virgin.net
broadband.
The modem installed fine, I got a good DSL sync and logged on but couldn't
get any application to work. I tried all the usual suspects even installing
the modem onto my laptop and in desperation called Virgin broadband
technical support. They stated that the the following IP address ranges
were 'bad' 82.25, 82.26 and 82.27.

They claimed that this was caused by BT extending their network with
advanced services and has being going on for some days and hence had quite a
few disgruntled customers.

They got me to disconnect and reconnect a few times to see if I could get a
good IP address dynamically allocated outside these ranges which I couldn't.
Ended up just having to wait until this was fixed by BT."""""""



--
Paul Woodsford
Remove NOSPAM to reply.

"XP-38" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My father signed up for Virgin.net broadband around 4 weeks ago.
>
> He has not been able to connect and use his broadband service.
>
> He has been in contact with Virgin and gone through many many tests and
> they have concluded that it is not his equipment or setup.
>
> They claim that they are having numerous users reporting connection issues
> and are blaming this on BT.
>
> They have not given a reason and advise my father to keep retrying. Virgin
> cannot give any firm advice as to when the line will be working fine.
>
> He is now losing his patience and is considering moving to a different
> ISP.
>
> Would this "issue" just be with virgin or will my father experience this
> issue through other ISP's
>
> I have searched Google and it appears a number of other users are
> experiencing issues.
>
> Karl
>
>
Well if "Virgin" are so sure the problem is with Bt why don't they as the
isp get a BT engineer to come out which is what they are supposed to do.

I had problems with my Virgin boradband connection a few weeks back..

As for speaking to Virgin..it all depends on who you get to speak to.

I called several times and got different stories..

Basically it seems that there was some kind of Virgin/NTL/BT issue
going on and no-one seemed to be able to say exactly what the problem
was or when it would be fixed.

It seemed to be down to one of their IP ranges 82.x.x.x
Whenever my router got onto an 82.x.x.x range it didn't seem to go
anywhere.

If I turned it off and got onto a different IP range then it worked OK.

But then it disconnected a few hours later and got reconnected back to
82.x.x.x and then didn't work again.

Several friends of mine also had the same problems, though we are all
OK again now..

The guy I spoke to at Virgin who seemed to be aware of the problem said
that he had taken a lot of calls from disgruntled customers over that
weekend.

My connection was on/off for about three days and then it seemd to get
back to normal.

Jim.

SJP wrote:
> "XP-38" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > My father signed up for Virgin.net broadband around 4 weeks ago.
> >
> > He has not been able to connect and use his broadband service.
> >
> > He has been in contact with Virgin and gone through many many tests and
> > they have concluded that it is not his equipment or setup.
> >
> > They claim that they are having numerous users reporting connection issues
> > and are blaming this on BT.
> >
> > They have not given a reason and advise my father to keep retrying. Virgin
> > cannot give any firm advice as to when the line will be working fine.
> >
> > He is now losing his patience and is considering moving to a different
> > ISP.
> >
> > Would this "issue" just be with virgin or will my father experience this
> > issue through other ISP's
> >
> > I have searched Google and it appears a number of other users are
> > experiencing issues.
> >
> > Karl
> >
> >
> Well if "Virgin" are so sure the problem is with Bt why don't they as the
> isp get a BT engineer to come out which is what they are supposed to do.