Virgin.net and Netgear DG834G ?

I have today fitted a Netgear DG834G for someone who uses Virgin.net
broadband. Despite being connected and reporting upstream and downstream
speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP dress from
the server. Does anyone have a cure forr this? Surely its not a problem
using a DG834G with Virgin.net is it?

Thanks
Steve

On Sat, 14 Apr 2007 23:52:23 +0100, "Steve" <(E-Mail Removed)> wrote:

> I have today fitted a Netgear DG834G for someone who uses Virgin.net
> broadband. Despite being connected and reporting upstream and downstream
> speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP dress from
> the server. Does anyone have a cure forr this?

Double check the login and password.

> Surely its not a problem
> using a DG834G with Virgin.net is it?

Doubt that.

Tony

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have today fitted a Netgear DG834G for someone who uses Virgin.net
> broadband. Despite being connected and reporting upstream and downstream
> speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP dress
> from
> the server. Does anyone have a cure forr this? Surely its not a problem
> using a DG834G with Virgin.net is it?
>
> Thanks
> Steve
>
>
>
Does this person still have access to the Internet via a modem perhaps? If
so, point them in the direction of this group and I can give them the
correct settings. It will be easier than involving anyone else. There are
too many experts about that only know how to unpack something from a box but
haven't a clue how to follow simple instructions or where to do a bit of
research.
The DG834G is fine with Virgin and many other ISPs.

All routers providing they are the correct type will work with any ISP.
It's only the settings that need to be correct.

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have today fitted a Netgear DG834G for someone who uses Virgin.net
> broadband. Despite being connected and reporting upstream and downstream
> speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP dress
> from
> the server. Does anyone have a cure forr this? Surely its not a problem
> using a DG834G with Virgin.net is it?
>
> Thanks
> Steve
>
>
>

Don't forget that Virgin's ADSL login user name is " *******@adsl.virgin.net

--
Paul Woodsford
Remove NOSPAM to reply.

"Len" <(E-Mail Removed)> wrote in message
news:4621b266$(E-Mail Removed)...
>
> "Steve" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I have today fitted a Netgear DG834G for someone who uses
>>Virgin.net
>> broadband. Despite being connected and reporting upstream and
>> downstream
>> speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP
>> dress from
>> the server. Does anyone have a cure forr this? Surely its not a
>> problem
>> using a DG834G with Virgin.net is it?
>>
>> Thanks
>> Steve
>>
>>
>>
> Does this person still have access to the Internet via a modem
> perhaps? If so, point them in the direction of this group and I
> can give them the correct settings. It will be easier than
> involving anyone else. There are too many experts about that only
> know how to unpack something from a box but haven't a clue how to
> follow simple instructions or where to do a bit of research.
> The DG834G is fine with Virgin and many other ISPs.
>
> All routers providing they are the correct type will work with any
> ISP. It's only the settings that need to be correct.
>
Hi Len
Perhaps you could help me with my problem that I have just posted re
using the router with macBook?
Lynn

"Len" <(E-Mail Removed)> wrote in message
news:4621b266$(E-Mail Removed)...

> Does this person still have access to the Internet via a modem perhaps?
If
> so, point them in the direction of this group and I can give them the
> correct settings. It will be easier than involving anyone else. There
are
> too many experts about that only know how to unpack something from a box
but
> haven't a clue how to follow simple instructions or where to do a bit of
> research.
> The DG834G is fine with Virgin and many other ISPs.
>
> All routers providing they are the correct type will work with any ISP.
> It's only the settings that need to be correct.

Len if you could help me on his behalf I would appreciate it. I am helping
an elderly gentlemen (in his mid eighties) to go wireless with a laptop. He
recently lost his wife and he is moving all but his main PC downstairs so he
doesn't need to trail up and down the stairs too much. He already has
Virgin.net connected using a Speedtouch 330 (upstairs on a desktop), but the
DG834G fails to give him an IP address from the virgin.net server. I know
there is nothing wrong with his line or service as it already works with the
speedtouch. If you would be happy to help me, I am the one doing the job
for him.

Thanks
Steve

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> Len if you could help me on his behalf I would appreciate it. I am
helping
> an elderly gentlemen (in his mid eighties) to go wireless with a laptop.
He
> recently lost his wife and he is moving all but his main PC downstairs so
he
> doesn't need to trail up and down the stairs too much. He already has
> Virgin.net connected using a Speedtouch 330 (upstairs on a desktop), but
the
> DG834G fails to give him an IP address from the virgin.net server. I know
> there is nothing wrong with his line or service as it already works with
the
> speedtouch. If you would be happy to help me, I am the one doing the job
> for him.
>
> Thanks
> Steve
>
If the virgin net website support was any good you would not need to ask in
here.

Unfortunately though their website technical support is crap and
contains no settings whatsoevevr for the various popular routers on sale
today. Their website is nothing short of useless.

Perhaps they prefer to rip off their cutomers by getting them
to call the 0906 support line instead?

Just my thoughts

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Len" <(E-Mail Removed)> wrote in message
> news:4621b266$(E-Mail Removed)...
>
>> Does this person still have access to the Internet via a modem perhaps?
> If
>> so, point them in the direction of this group and I can give them the
>> correct settings. It will be easier than involving anyone else. There
> are
>> too many experts about that only know how to unpack something from a box
> but
>> haven't a clue how to follow simple instructions or where to do a bit of
>> research.
>> The DG834G is fine with Virgin and many other ISPs.
>>
>> All routers providing they are the correct type will work with any ISP.
>> It's only the settings that need to be correct.
>
> Len if you could help me on his behalf I would appreciate it. I am
> helping
> an elderly gentlemen (in his mid eighties) to go wireless with a laptop.
> He
> recently lost his wife and he is moving all but his main PC downstairs so
> he
> doesn't need to trail up and down the stairs too much. He already has
> Virgin.net connected using a Speedtouch 330 (upstairs on a desktop), but
> the
> DG834G fails to give him an IP address from the virgin.net server. I know
> there is nothing wrong with his line or service as it already works with
> the
> speedtouch. If you would be happy to help me, I am the one doing the job
> for him.
>
> Thanks
> Steve
>
>
>
>

It may help if you posted current settings, substitute user details but post
what you have so far.

It may help others in seeing the problem and being able to help.

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have today fitted a Netgear DG834G for someone who uses Virgin.net
> broadband. Despite being connected and reporting upstream and downstream
> speeds + SN Ratio etc, the unit failed to CHAP, and aquire an IP dress
> from
> the server. Does anyone have a cure forr this? Surely its not a problem
> using a DG834G with Virgin.net is it?
>
> Thanks
> Steve
>
>
>

Settings from my Netgear DG834G

Router plugged into power and ADSL filter, connected to PC via ethernet
link.
Via IE goto 192.168.0.1 and login using Admin as username and Password as
password.
These can be changed later.

Goto BASIC settings

Does your Internet Connection require a login - Y
Encapsulation - PPPoA
Login - "user name"@adsl.virgin.net
Password - Virgin password
Idle Timeout - 0
Internet IP Address Get Dynamically from ISP
Internet IP Address Get Automatically from ISP
NAT Enable

Goto ADSL Settings

Multiplexing Method - VC-Based
VPI - 0
VCI - 38

Goto Wireless Settings

Wireless Network
Name (SSID) - Netgear
Region - Europe
Channel - Choose 1 to 11, your choice depends on interference etc
Mode - g & b

Wireless Access Point
Enable Wireless Access Point
Allow Broadcast of name (SSID)
Disable Wireless Isolation

Security Options

Select one as you desire and then follow instructions from Netgear help Menu
/ manual

BEFORE you setup the Wireless Lan make sure you have Internet connectivity
via the ethernet connection.

Hope this helps you out. These are my settings as given by the Netgear setup
Wizard and I connected 1st time.

--
Paul Woodsford
Remove NOSPAM to reply.

Paul Woodsford wrote:
> "Steve" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> I have today fitted a Netgear DG834G for someone who uses
>> Virgin.net broadband. Despite being connected and reporting
>> upstream and downstream speeds + SN Ratio etc, the unit failed to
>> CHAP, and aquire an IP dress from
>> the server. Does anyone have a cure forr this? Surely its not a
>> problem using a DG834G with Virgin.net is it?
>>
>> Thanks
>> Steve
>>
>>
>>
>
> Settings from my Netgear DG834G
>
> Router plugged into power and ADSL filter, connected to PC via
> ethernet link.
> Via IE goto 192.168.0.1 and login using Admin as username and
> Password as password.
> These can be changed later.
>
> Goto BASIC settings
>
> Does your Internet Connection require a login - Y
> Encapsulation - PPPoA
> Login - "user name"@adsl.virgin.net
> Password - Virgin password
> Idle Timeout - 0
> Internet IP Address Get Dynamically from ISP
> Internet IP Address Get Automatically from ISP
> NAT Enable
>
> Goto ADSL Settings
>
> Multiplexing Method - VC-Based
> VPI - 0
> VCI - 38
>
> Goto Wireless Settings
>
> Wireless Network
> Name (SSID) - Netgear
> Region - Europe
> Channel - Choose 1 to 11, your choice depends on interference etc
> Mode - g & b
>
> Wireless Access Point
> Enable Wireless Access Point
> Allow Broadcast of name (SSID)
> Disable Wireless Isolation
>
> Security Options
>
> Select one as you desire and then follow instructions from Netgear
> help Menu / manual
>
> BEFORE you setup the Wireless Lan make sure you have Internet
> connectivity via the ethernet connection.
>
> Hope this helps you out. These are my settings as given by the
> Netgear setup Wizard and I connected 1st time.

Why didn't you just say run the setup wizard & be done with it??