Virgin.net and bad IP address ranges

I've just tried to connect a new customer of mine to Virgin.net broadband.
The modem installed fine, I got a good DSL sync and logged on but couldn't
get any application to work. I tried all the usual suspects even installing
the modem onto my laptop and in desperation called Virgin broadband
technical support. They stated that the the following IP address ranges
were 'bad' 82.25, 82.26 and 82.27.

They claimed that this was caused by BT extending their network with
advanced services and has being going on for some days and hence had quite a
few disgruntled customers.

They got me to disconnect and reconnect a few times to see if I could get a
good IP address dynamically allocated outside these ranges which I couldn't.
Ended up just having to wait until this was fixed by BT.

Am I being given a run around by Virgin (or NTL) customer support or is this
in fact true?

Thanks,
Jonathan

Hi Jonathan,

I just wanted to add another two ranges that I was given by their
technical support:

86.31
86.27

BT was blamed but I too am cynical as to the cause. The symptoms I am
experiencing are similar although it only appears to affect http. I can
ping sites using both ip addresses and urls and I can connect to my
email service over pop3, I just can't browse any sites.

Virgin support also said that they have had customers with the same
issues that have been resolved in 24 hours but also have some that have
been waiting 2 months so there is already an inconsisteny between my
information and yours.

The only help the support lines could give me is to keep trying for a
different ip range by disconnecting and connecting.........I've been
trying off and on for 3 days........

Anyone out there with more network knowledge have any idea what's
really happening?

Cheers
Pat

Jonathan Eales wrote:

> I've just tried to connect a new customer of mine to Virgin.net broadband.
> The modem installed fine, I got a good DSL sync and logged on but couldn't
> get any application to work. I tried all the usual suspects even installing
> the modem onto my laptop and in desperation called Virgin broadband
> technical support. They stated that the the following IP address ranges
> were 'bad' 82.25, 82.26 and 82.27.
>
> They claimed that this was caused by BT extending their network with
> advanced services and has being going on for some days and hence had quite a
> few disgruntled customers.
>
> They got me to disconnect and reconnect a few times to see if I could get a
> good IP address dynamically allocated outside these ranges which I couldn't.
> Ended up just having to wait until this was fixed by BT.
>
> Am I being given a run around by Virgin (or NTL) customer support or is this
> in fact true?
>
> Thanks,
> Jonathan

Thanks Pat. So that's interesting at least the story is consistent, but how
accurate is it?

I wonder if Tesco.net customers (also supported by NTL) are getting similar
problems and support excuses? Can anyone help with this?

Jonathan


"Pat" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Hi Jonathan,
>
> I just wanted to add another two ranges that I was given by their
> technical support:
>
> 86.31
> 86.27
>
> BT was blamed but I too am cynical as to the cause. The symptoms I am
> experiencing are similar although it only appears to affect http. I can
> ping sites using both ip addresses and urls and I can connect to my
> email service over pop3, I just can't browse any sites.
>
> Virgin support also said that they have had customers with the same
> issues that have been resolved in 24 hours but also have some that have
> been waiting 2 months so there is already an inconsisteny between my
> information and yours.
>
> The only help the support lines could give me is to keep trying for a
> different ip range by disconnecting and connecting.........I've been
> trying off and on for 3 days........
>
> Anyone out there with more network knowledge have any idea what's
> really happening?
>
> Cheers
> Pat
>
> Jonathan Eales wrote:
>
>> I've just tried to connect a new customer of mine to Virgin.net
>> broadband.
>> The modem installed fine, I got a good DSL sync and logged on but
>> couldn't
>> get any application to work. I tried all the usual suspects even
>> installing
>> the modem onto my laptop and in desperation called Virgin broadband
>> technical support. They stated that the the following IP address ranges
>> were 'bad' 82.25, 82.26 and 82.27.
>>
>> They claimed that this was caused by BT extending their network with
>> advanced services and has being going on for some days and hence had
>> quite a
>> few disgruntled customers.
>>
>> They got me to disconnect and reconnect a few times to see if I could get
>> a
>> good IP address dynamically allocated outside these ranges which I
>> couldn't.
>> Ended up just having to wait until this was fixed by BT.
>>
>> Am I being given a run around by Virgin (or NTL) customer support or is
>> this
>> in fact true?
>>
>> Thanks,
>> Jonathan
>

Hi,

I'm also having trouble with Virgin Broadband..(2Mbit)

A friend of mine called me this morning to say that his Virgin
Broadband (512Kbit) had stopped working a couple of days ago.

I have exactly the same setup here at home and my Zyxel router was
still working fine with Virgin, though we are not in the same area..

His Zyxel router was not showing a DSL good light.
I got him to power off and reset his Zyxel router.

When it came on the DSL light came back on solid OK and when he
accessed the system status page he had a WAN IP address...so far so
good..
....but still no internet...tried pinging a few targets destination
unreachable...

After several resets with five minute waits in beteween we gave up.
Unusually he kept getting the same WAN IP back time and time
again..82.29.229.29

So we then got out his Virgin supplied Speedtouch ADSL modem and
plugged that in and made a dial up broadband connection..
Voila ! this worked fine...so I told him to just use that for the time
being, switch off the Zyxel router and leave it off for the rest of the
day and then try again tommorow.

I then went out on a shopping trip..

When I got back...would you believe it ! my router has now gone
exactly the same way..
I've got a DSL good light and a WAN IP address on the 82.x.x.x range
but nothing else, can't ping external IP or DNS names..

So I've got my Speedtouch out set that up and guess what it works just
fine..

So I called Virgin Tech Support, they say they are aware of a problem
that has been occurring now for the last couple of days but they don't
know what the problem is, had hundreds of calls apparently, something
to do with BT the man says..Yikes !..wonder what the problem is....

Bizzare !

Jim.


Jonathan Eales wrote:
> Thanks Pat. So that's interesting at least the story is consistent, but how
> accurate is it?
>
> I wonder if Tesco.net customers (also supported by NTL) are getting similar
> problems and support excuses? Can anyone help with this?
>
> Jonathan
>
>
> "Pat" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) ups.com...
> > Hi Jonathan,
> >
> > I just wanted to add another two ranges that I was given by their
> > technical support:
> >
> > 86.31
> > 86.27
> >
> > BT was blamed but I too am cynical as to the cause. The symptoms I am
> > experiencing are similar although it only appears to affect http. I can
> > ping sites using both ip addresses and urls and I can connect to my
> > email service over pop3, I just can't browse any sites.
> >
> > Virgin support also said that they have had customers with the same
> > issues that have been resolved in 24 hours but also have some that have
> > been waiting 2 months so there is already an inconsisteny between my
> > information and yours.
> >
> > The only help the support lines could give me is to keep trying for a
> > different ip range by disconnecting and connecting.........I've been
> > trying off and on for 3 days........
> >
> > Anyone out there with more network knowledge have any idea what's
> > really happening?
> >
> > Cheers
> > Pat
> >
> > Jonathan Eales wrote:
> >
> >> I've just tried to connect a new customer of mine to Virgin.net
> >> broadband.
> >> The modem installed fine, I got a good DSL sync and logged on but
> >> couldn't
> >> get any application to work. I tried all the usual suspects even
> >> installing
> >> the modem onto my laptop and in desperation called Virgin broadband
> >> technical support. They stated that the the following IP address ranges
> >> were 'bad' 82.25, 82.26 and 82.27.
> >>
> >> They claimed that this was caused by BT extending their network with
> >> advanced services and has being going on for some days and hence had
> >> quite a
> >> few disgruntled customers.
> >>
> >> They got me to disconnect and reconnect a few times to see if I could get
> >> a
> >> good IP address dynamically allocated outside these ranges which I
> >> couldn't.
> >> Ended up just having to wait until this was fixed by BT.
> >>
> >> Am I being given a run around by Virgin (or NTL) customer support or is
> >> this
> >> in fact true?
> >>
> >> Thanks,
> >> Jonathan
> >

Hmm...as I've also still got my old Zyxel (similar model but without
wireless) with the exact same configuration,
I thought I'd get that out and have a go..logs on gets a WAN
IP..but...still no-go...exactly the same problem..

Back to the Speedtouch USB modem then for the time being..

I hope someone gets this sorted out quickly, my kids will be after me
shortly...

Jim.

I first had the problem on Thursday evening. I can usually get on after
connecting and disconnecting a couple of times using a Belkin router/modem.

Rang Virgin twice and they tried hard to blame my equipment even when a
tracert was showing a problem at an NTL ip address.

Have to be fair and say up to recently Virgin Net has been faultless.

Ian

(E-Mail Removed) wrote:
> Hmm...as I've also still got my old Zyxel (similar model but without
> wireless) with the exact same configuration,
> I thought I'd get that out and have a go..logs on gets a WAN
> IP..but...still no-go...exactly the same problem..
>
> Back to the Speedtouch USB modem then for the time being..
>
> I hope someone gets this sorted out quickly, my kids will be after me
> shortly...
>
> Jim.
>

"Jonathan Eales" <(E-Mail Removed)> wrote in message
news:K3oXf.1434$(E-Mail Removed)...
> I've just tried to connect a new customer of mine to Virgin.net broadband.
> The modem installed fine, I got a good DSL sync and logged on but couldn't
> get any application to work. I tried all the usual suspects even
> installing the modem onto my laptop and in desperation called Virgin
> broadband technical support. They stated that the the following IP
> address ranges were 'bad' 82.25, 82.26 and 82.27.
>
> They claimed that this was caused by BT extending their network with
> advanced services and has being going on for some days and hence had quite
> a few disgruntled customers.
>
> They got me to disconnect and reconnect a few times to see if I could get
> a good IP address dynamically allocated outside these ranges which I
> couldn't. Ended up just having to wait until this was fixed by BT.
>
> Am I being given a run around by Virgin (or NTL) customer support or is
> this in fact true?
>
> Thanks,
> Jonathan
>
>

I'm on Virgin connected on an IP address in the 82.26 range without any
problems.


--
Paul Woodsford
Remove NOSPAM to reply.

So was I until a couple of hours ago !

What are you using to connect ?

Jim.

Ah ha !

I'm back on with the router !

WAN IP is 82.14.68.x

I'm not going to turn the router off again in case I get the dreaded
82.2.x.x IP

Jim.

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Ah ha !
>
> I'm back on with the router !
>
> WAN IP is 82.14.68.x
>
> I'm not going to turn the router off again in case I get the dreaded
> 82.2.x.x IP
>
> Jim.
>

Using Netgear DG834 router.

--
Paul Woodsford
Remove NOSPAM to reply.