Virgin Media - unfit for purpose

What percentage of their customer base are using incompatible modems for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.

On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" <T o p @ S e c r e t . c o
m> wrote:

>What percentage of their customer base are using incompatible modems for
>the connection they are on?
>What percentage are claiming back monies paid, for the time they have
>been payin full price for a service that the modem issued to them has
>been incompatible for?
>What checks do Virgin Media do when upgrading a customer to a higher
>package where a compatible modem may be needed?
>
>I can answer the last one myself...
>None at all.
But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .

<(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" <T o p @ S e c r e t . c o
> m> wrote:
>
>>What percentage of their customer base are using incompatible modems
>>for
>>the connection they are on?
>>What percentage are claiming back monies paid, for the time they have
>>been payin full price for a service that the modem issued to them has
>>been incompatible for?
>>What checks do Virgin Media do when upgrading a customer to a higher
>>package where a compatible modem may be needed?
>>
>>I can answer the last one myself...
>>None at all.

> But you can bet your life they check that they receive each monthly
> payment they receive from you on the day they are suppose to receive
> it .

And then phone you up if it's not been paid on the day it's meant to be
paid.

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:B4%rj.17073$(E-Mail Removed). ..
>
> <(E-Mail Removed)> wrote in message
> news(E-Mail Removed)...
>> On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" <T o p @ S e c r e t . c o
>> m> wrote:
>>
>>>What percentage of their customer base are using incompatible modems for
>>>the connection they are on?
>>>What percentage are claiming back monies paid, for the time they have
>>>been payin full price for a service that the modem issued to them has
>>>been incompatible for?
>>>What checks do Virgin Media do when upgrading a customer to a higher
>>>package where a compatible modem may be needed?
>>>
>>>I can answer the last one myself...
>>>None at all.
>
>> But you can bet your life they check that they receive each monthly
>> payment they receive from you on the day they are suppose to receive
>> it .
>
> And then phone you up if it's not been paid on the day it's meant to be
> paid.
>

They don't even do that - no payment, no Internet!

On Mon, 11 Feb 2008 16:52:56 -0000, "Gonz" <T o p @ S e c r e t . c o
m> wrote:

>
><(E-Mail Removed)> wrote in message
>news(E-Mail Removed).. .
>> On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" <T o p @ S e c r e t . c o
>> m> wrote:
>>
>>>What percentage of their customer base are using incompatible modems
>>>for
>>>the connection they are on?
>>>What percentage are claiming back monies paid, for the time they have
>>>been payin full price for a service that the modem issued to them has
>>>been incompatible for?
>>>What checks do Virgin Media do when upgrading a customer to a higher
>>>package where a compatible modem may be needed?
>>>
>>>I can answer the last one myself...
>>>None at all.
>
>> But you can bet your life they check that they receive each monthly
>> payment they receive from you on the day they are suppose to receive
>> it .
>
>And then phone you up if it's not been paid on the day it's meant to be
>paid.
I got one up on them there they don't have any phone numbers of mine
and never will have and that applies to any company I deal with not
just Virgin but with the exception of BT of course .

On Mon, 11 Feb 2008 18:03:52 -0000, "Nicola Redwood"
<nicolaexternal-(E-Mail Removed)> wrote:


>They don't even do that - no payment, no Internet!
>
But entirely different matter when there IS payment and NO Internet
then they go to sleep for a few days .

>>> But you can bet your life they check that they receive each monthly
>>> payment they receive from you on the day they are suppose to receive
>>> it .
>>
>> And then phone you up if it's not been paid on the day it's meant to be
>> paid.
>
> They don't even do that - no payment, no Internet!

That's pretty common nowadays for a lot of ISPs.

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I got one up on them there they don't have any phone numbers of mine
> and never will have and that applies to any company I deal with not
> just Virgin but with the exception of BT of course .

Not even Sipgate ;0)

Gonz wrote:
> What percentage of their customer base are using incompatible modems
> for the connection they are on?
> What percentage are claiming back monies paid, for the time they have
> been payin full price for a service that the modem issued to them has
> been incompatible for?
> What checks do Virgin Media do when upgrading a customer to a higher
> package where a compatible modem may be needed?
>
> I can answer the last one myself...
> None at all.

Oh do stop your pathetic whining you moaning moron.

The modems that VM (or NTL or Telewest as was) provide to any given customer
we more than capable of the speeds that they had at the time the service was
activated.

With speed upgrades, some modems may not be able to reach those speeds. So
what happens? VM simply send you a new one. That's it. End of story.

No big drama. No conspiracy theories. No hyperbole. Nothing.

You get a new modem. Job done.

This is yet another NON-issue that you are trying to hit VM over the head
with.

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495

"Carl Waring" <(E-Mail Removed)> wrote in message
news:y0fsj.9565$(E-Mail Removed)...
> Gonz wrote:
>> What percentage of their customer base are using incompatible modems
>> for the connection they are on?
>> What percentage are claiming back monies paid, for the time they have
>> been payin full price for a service that the modem issued to them has
>> been incompatible for?
>> What checks do Virgin Media do when upgrading a customer to a higher
>> package where a compatible modem may be needed?
>>
>> I can answer the last one myself...
>> None at all.
>
> Oh do stop your pathetic whining you moaning moron.
>
> The modems that VM (or NTL or Telewest as was) provide to any given
> customer we more than capable of the speeds that they had at the time the
> service was activated.
>
> With speed upgrades, some modems may not be able to reach those speeds. So
> what happens? VM simply send you a new one. That's it. End of story.
>
> No big drama. No conspiracy theories. No hyperbole. Nothing.
>
> You get a new modem. Job done.
>
> This is yet another NON-issue that you are trying to hit VM over the head
> with.
>
> --
> Carl Waring
> DigiGuide:
> Full: http://getdigiguide.com/?p=1&r=1495
> Freeview (free): http://getdigiguide.com/?p=4&r=1495
> Web-based: http://getdigiguide.com/?p=3&r=1495
>
>
Agree with your comments but Virgin let themselves down. I am on the 4mb
with a SB3100 modem which will not work at the 10mb speed, if or when
Telford gets upgraded (no doubt last again), so I suggested to Virgin that
perhaps they might change it before the rush. Apparently it can't be done. I
have to wait till after the upgrade, find I can't get the new speed,
complain and then they will send me a new one. I love their forward
planning!!!!