Virgin Media - Unable to connect to broadband

I'm a Virgin Media user in the North East, my broadband connection seems to
have died a few hours ago. Any other users having problems?

no, SE

"Mars" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I'm a Virgin Media user in the North East, my broadband connection seems
> to
> have died a few hours ago. Any other users having problems?
>
>

"old man" <(E-Mail Removed)> wrote in message
news:qH8si.9122$(E-Mail Removed)...
> no, SE
>
> "Mars" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > I'm a Virgin Media user in the North East, my broadband connection seems
> > to
> > have died a few hours ago. Any other users having problems?
> >
> >
>
>

My service in S London seems to disconnect for no reason, the reappears
again. I am sick to the back teeth of them, I only hope that whoever takes
them over will do a better job or I am leaving.

On Aug 2, 9:57 pm, "dna" <original85254488_dnaRRGH...@7776yahoo.com>
wrote:
> "old man" <d...@spoofmail.notme> wrote in message
>
> news:qH8si.9122$(E-Mail Removed)...
>
> > no, SE
>
> > "Mars" <nos...@email.com> wrote in message
> >news:(E-Mail Removed)...
> > > I'm aVirginMediauser in the North East, mybroadbandconnection seems
> > > to
> > > have died a few hours ago. Any other users having problems?
>
> My service in S London seems to disconnect for no reason, the reappears
> again. I am sick to the back teeth of them, I only hope that whoever takes
> them over will do a better job or I am leaving.

Yep same thing happens in Cambridge. It eventually comes back, but
what a pain in the arse. In some respects with this kind of service
aial up would be faster!

On Sat, 04 Aug 2007 01:24:20 -0700, (E-Mail Removed) wrote:

>> My service in S London seems to disconnect for no reason, the reappears
>> again. I am sick to the back teeth of them, I only hope that whoever takes
>> them over will do a better job or I am leaving.
>
>Yep same thing happens in Cambridge. It eventually comes back, but
>what a pain in the arse. In some respects with this kind of service
>aial up would be faster!

Have you raised your issues with technical support in the local
virginmedia.support.broadband.cable newsgroup?

Without being aware of what diagnostics you've been through it's
slightly difficult to comment further, but if you want to e-mail me as
much detail as you can (including account details) I'm happy to ask
someone to look into it for you.



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

"Alex Brown" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 04 Aug 2007 01:24:20 -0700, (E-Mail Removed) wrote:
>
> >> My service in S London seems to disconnect for no reason, the reappears
> >> again. I am sick to the back teeth of them, I only hope that whoever
takes
> >> them over will do a better job or I am leaving.
> >
> >Yep same thing happens in Cambridge. It eventually comes back, but
> >what a pain in the arse. In some respects with this kind of service
> >aial up would be faster!
>
> Have you raised your issues with technical support in the local
> virginmedia.support.broadband.cable newsgroup?
>
> Without being aware of what diagnostics you've been through it's
> slightly difficult to comment further, but if you want to e-mail me as
> much detail as you can (including account details) I'm happy to ask
> someone to look into it for you.
>
>
>
> Alex
>
>
> --
>
> Alex Brown
> Senior Product Manager
> Product Management, Virgin Media


No I have not, but while the service was down I rang your status line said
there were no problems in my area. Tech support line at 25p per minute
eventually said it was a problem at the Virgin end. So why can't you go back
to the 0845 option for broadband support & £1.50 per minute for non Internet
computer help? This would make it fairer for us, the people who do only ask
questions related to broadband when ringing your tech lines.