Virgin Media Tech Support soon to be 25p/min

From July 1st, we are changing the phone number for our broadband
technical
support service, with calls costing 25p per minute.

Over half the calls we receive are general enquiries about using the
Internet or another company's software, rather than the broadband
service we
supply. As the country's largest residential broadband provider, we
remain
comitted to offering technical support over the phone, but can't sustain
such a service using a local rate number.

We provide a free status line (0800 561 0061) that customers can use to
check known issues, free email support and extensive information on our
website, meaning a phone call is just one of several options for
customers
who are seeking advice.

Looks however if you have VM's phone line with it's high call costs, it
should still be free.
Seems VM think that by charging a high cost to call to report a fault
you may switch to their expensive phone line instead.


--
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"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news:ZRzai.2129$(E-Mail Removed) ...

"As the country's largest residential broadband provider"


- is that the case?

Charles Whitchurh wrote:
> "{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in
> message news:ZRzai.2129$(E-Mail Removed) ...
>
> "As the country's largest residential broadband provider"
>
>
> - is that the case?

It *was*. I think BT has just recently overtaken them to the title. Maybe
the PR was written before that happened ;-)

--
Carl Waring
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{{{{{Welcome}}}}} wrote:
>
> Looks however if you have VM's phone line with it's high call costs,
> it should still be free.

> Seems VM think that by charging a high cost to call to report a fault
> you may switch to their expensive phone line instead.

Replying to my own post, they will be charging 25p/min from their own
landline service too for calls to report faults on the broadband.

I think a call to their retentions telling them either fix the problem
of cancel the service would be a better option.


--
60 day free DVD rental: www.southeastbirmingham.co.uk/dvd
Mobile Offers: www.southeastbirmingham.co.uk/mob
http://petitions.pm.gov.uk/230volt

On Sat, 9 Jun 2007 17:15:28 +0100, "Charles Whitchurh"
<(E-Mail Removed)> wrote:

>
>"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
>news:ZRzai.2129$(E-Mail Removed) k...
>
>"As the country's largest residential broadband provider"
>
>
>- is that the case?

No I don't believe so. Then again there's not much that comes out of
NTL (may as well call them what they ARE) which I believe so I'm
probably biased.

Seriously though I think BT Retail have more customers than them and
that's been the case for 12 months or more.

{{{{{Welcome}}}}} wrote:

> From July 1st, we are changing the phone number for our broadband
> technical
> support service, with calls costing 25p per minute.


THOSE F**KING REGULATORS NEED TO STEP IN!!!!

Its no accident this fee - virginmedia$ corporation can't pay
for basic services. They are bankrupted organsiation.
90% of their revenue is going towards paying debts.
Only 10% is paying for services.

They are going to continue to announce more methods
to screw customers and the regulators don't seem to fscking mind this.
Fscking assholes!!!

Virginmedia$ Corporation needs to be broken up and sold off at knock down
prices so that the public can get their services
back again at a reasonable rates that they have been
receiving services at previously. The regulators
who allowed the merger deal to through should be
investigated to see if they took bribes.

{{{{{Welcome}}}}} wrote:

> From July 1st, we are changing the phone number for our broadband
> technical
> support service, with calls costing 25p per minute.
>
> Over half the calls we receive are general enquiries about using the
> Internet or another company's software, rather than the broadband
> service we supply.

So why don't they just decline to answer these ?

Graham

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> {{{{{Welcome}}}}} wrote:
>
>> From July 1st, we are changing the phone number for our broadband
>> technical
>> support service, with calls costing 25p per minute.
>>
>> Over half the calls we receive are general enquiries about using the
>> Internet or another company's software, rather than the broadband
>> service we supply.
>
> So why don't they just decline to answer these ?
>
> Graham
>
Why do broadband customers on adsl have to phone premium rate numbers to
report cps service failure on phone line (£19.99 paclage with all 01/02
number free 24/7)?
They do not answer emails for a few days and my line took a week to sort out
and only then by BT who said they wouldn't be doing it again and Virgin were
responsible. Obvious reason is that you then to pay BT for the calls and
Virgin get their share of the premium rate number used to contact them.
It was good of BT to sort it out as they were making money on the calls that
had to be routed through them. All my calls to BT of course were free.

{{{{{Welcome}}}}} wrote:
> {{{{{Welcome}}}}} wrote:
>>
>> Looks however if you have VM's phone line with it's high call costs,
>> it should still be free.
>
>> Seems VM think that by charging a high cost to call to report a fault
>> you may switch to their expensive phone line instead.
>
> Replying to my own post, they will be charging 25p/min from their own
> landline service too for calls to report faults on the broadband.


151 is free ;-)

--
Carl Waring
DigiGuide: http://getdigiguide.com/?p=1&r=1495
DGLite: http://getdigiguide.com/?p=4&r=1495 - FREE!!!
http://www.snap-seo.co.uk/web-hostin...g-packages.php
Packages ranging from FREE to UNLIMITED!

Carl Waring wrote:
> {{{{{Welcome}}}}} wrote:
>> {{{{{Welcome}}}}} wrote:
>>>
>>> Looks however if you have VM's phone line with it's high call costs,
>>> it should still be free.
>>
>>> Seems VM think that by charging a high cost to call to report a
>>> fault you may switch to their expensive phone line instead.
>>
>> Replying to my own post, they will be charging 25p/min from their own
>> landline service too for calls to report faults on the broadband.
>
>
> 151 is free ;-)

But from 1 July you can only use 151 to report problems with TV and
Phone, even Virgin Mediocre customer will have to pay to call the 090x
number to report faults on the broadband.


--
60 day free DVD rental: www.southeastbirmingham.co.uk/dvd
Mobile Offers: www.southeastbirmingham.co.uk/mob
http://petitions.pm.gov.uk/230volt