Virgin Media installation problems

I finally had Virgin Media cable installed at my new house on Saturday
after 3 months of missed appointments and c0ck ups. Trouble is it
isn't working! Install bloke said that it would take 20 mins for
everything to be up and running by which time he'd left but its not
working. I get the VM TV channel listings but no channels are active;
the phone line is dead and I can't access any internet pages though
some diagnostics I have suggest the network is active. I called VM
suggesting that maybe they haven't made my account active properly but
the lady I spoke to didn't have this as one of her options of possible
faults and instead suggested my TV and phone might have problems and
I'd have to call a premium rate line for the broadband. Eventually
she agreed to arrange for someone to come out to me; surely though the
problem is at their end somewhere and not at my house - any ideas?

TC wrote:
> I finally had Virgin Media cable installed at my new house on Saturday
> after 3 months of missed appointments and c0ck ups. Trouble is it
> isn't working! Install bloke said that it would take 20 mins for
> everything to be up and running by which time he'd left but its not
> working. I get the VM TV channel listings but no channels are active;
> the phone line is dead and I can't access any internet pages though
> some diagnostics I have suggest the network is active. I called VM
> suggesting that maybe they haven't made my account active properly but
> the lady I spoke to didn't have this as one of her options of possible
> faults and instead suggested my TV and phone might have problems and
> I'd have to call a premium rate line for the broadband. Eventually
> she agreed to arrange for someone to come out to me; surely though the
> problem is at their end somewhere and not at my house - any ideas?
>

If you have a VM user account you can access the Virgin Media newsgroups
here

news-text.blueyonder.co.uk (195.188.240.200) from the web on Port 119

Suggest you post your woes to virginmedia.support.broadband.cable group
where support can pick it up thereby avoiding the horrors of having to
pay to report a fault.

These horrors stories do crop up from time to time on the Virgin Media
newsgroups - the guy who can really get things moving for you is a bod
called Alex Brown who goes under the titel of Senior Product Manager
Product Management, Virgin Media.

If you have not received a user name and password for your broadband you
are probably "stuffed" from this approach.

Regards

Alan

(A longstanding Telewest customer NOT a VM Employee!)

AlanF wrote:
> TC wrote:
>> I finally had Virgin Media cable installed at my new house on Saturday
>> after 3 months of missed appointments and c0ck ups. Trouble is it
>> isn't working! Install bloke said that it would take 20 mins for
>> everything to be up and running by which time he'd left but its not
>> working. I get the VM TV channel listings but no channels are active;
>> the phone line is dead and I can't access any internet pages though
>> some diagnostics I have suggest the network is active. I called VM
>> suggesting that maybe they haven't made my account active properly but
>> the lady I spoke to didn't have this as one of her options of possible
>> faults and instead suggested my TV and phone might have problems and
>> I'd have to call a premium rate line for the broadband. Eventually
>> she agreed to arrange for someone to come out to me; surely though the
>> problem is at their end somewhere and not at my house - any ideas?
>>
>
> If you have a VM user account you can access the Virgin Media newsgroups
> here
>
> news-text.blueyonder.co.uk (195.188.240.200) from the web on Port 119

It is probably worth pointing out to save his confusion, frustration and
given that he is using Google for Usenet access that he can't access
that address over the web.

What he could do if he had not said that he was having Internet
problems, is put those details into a Usenet client such as Thunderbird
or Outlook Express and access the newsgroup over the Internet. AFAIK
there is no web interface to the VM groups and Firefox/IE/Mozilla no
longer provide a built-in news reader.

Typing news://news-text.blueyonder.co.uk:119 in your web browser should
automatically start your default Usenet client and certainly in the case
of TB initiate an add account wizard.

TC wrote:

> I finally had Virgin Media cable installed at my new house on Saturday
> after 3 months of missed appointments and c0ck ups. Trouble is it
> isn't working! Install bloke said that it would take 20 mins for
> everything to be up and running by which time he'd left but its not
> working. I get the VM TV channel listings but no channels are active;
> the phone line is dead and I can't access any internet pages though
> some diagnostics I have suggest the network is active. I called VM
> suggesting that maybe they haven't made my account active properly but
> the lady I spoke to didn't have this as one of her options of possible
> faults and instead suggested my TV and phone might have problems and
> I'd have to call a premium rate line for the broadband. Eventually
> she agreed to arrange for someone to come out to me; surely though the
> problem is at their end somewhere and not at my house - any ideas?

They're idiots.

Graham

AlanF wrote:

> If you have a VM user account you can access the Virgin Media newsgroups
> here
>
> news-text.blueyonder.co.uk (195.188.240.200) from the web on Port 119

I suspect he can't access it from a non-VM connection.

Graham

On Tue, 21 Aug 2007 02:50:08 -0700, TC <(E-Mail Removed)>
wrote:

>I finally had Virgin Media cable installed at my new house on Saturday
>after 3 months of missed appointments and c0ck ups. Trouble is it
>isn't working! Install bloke said that it would take 20 mins for
>everything to be up and running by which time he'd left but its not
>working. I get the VM TV channel listings but no channels are active;
>the phone line is dead and I can't access any internet pages though
>some diagnostics I have suggest the network is active. I called VM
>suggesting that maybe they haven't made my account active properly but
>the lady I spoke to didn't have this as one of her options of possible
>faults and instead suggested my TV and phone might have problems and
>I'd have to call a premium rate line for the broadband. Eventually
>she agreed to arrange for someone to come out to me; surely though the
>problem is at their end somewhere and not at my house - any ideas?

Hi

If you want to e-mail me some details (including contact details and
any account details you have such as an account #) I'll see if I can
get someone to help.

Thanks



Alex

--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

On Aug 21, 2:07 pm, Alex Brown <alex_br...@blueyonder.co.uk> wrote:
>
> Hi
>
> If you want to e-mail me some details (including contact details and
> any account details you have such as an account #) I'll see if I can
> get someone to help.
>
> Thanks
>
> Alex
>
> --
>
> Alex Brown
> Senior Product Manager
> Product Management, Virgin Media

Hi,
I have mailed you but google has hidden part of your email address so
had to guess the missing bit.
Thanks,
Toby

TC wrote:
> On Aug 21, 2:07 pm, Alex Brown <alex_br...@blueyonder.co.uk> wrote:
>> Hi
>>
>> If you want to e-mail me some details (including contact details and
>> any account details you have such as an account #) I'll see if I can
>> get someone to help.
>>
>> Thanks
>>
>> Alex
>>
>> --
>>
>> Alex Brown
>> Senior Product Manager
>> Product Management, Virgin Media
>
> Hi,
> I have mailed you but google has hidden part of your email address so
> had to guess the missing bit.
> Thanks,
> Toby
>

Its (E-Mail Removed)

Regards

A

Eeyore wrote:
>
> AlanF wrote:
>
>> If you have a VM user account you can access the Virgin Media newsgroups
>> here
>>
>> news-text.blueyonder.co.uk (195.188.240.200) from the web on Port 119
>
> I suspect he can't access it from a non-VM connection.
>
> Graham
>

I can using BE internet (I still have a VM connection as a failover
should my BE internet connection fail).

It would appear that as long as you have a user name and password you
can access their news server.

Regards

Alan

(E-Mail Removed) declared for all the world to hear...
> I finally had Virgin Media cable installed at my new house on Saturday
> after 3 months of missed appointments and c0ck ups. Trouble is it
> isn't working! Install bloke said that it would take 20 mins for
> everything to be up and running by which time he'd left but its not
> working. I get the VM TV channel listings but no channels are active;
> the phone line is dead and I can't access any internet pages though
> some diagnostics I have suggest the network is active. I called VM
> suggesting that maybe they haven't made my account active properly but
> the lady I spoke to didn't have this as one of her options of possible
> faults and instead suggested my TV and phone might have problems and
> I'd have to call a premium rate line for the broadband. Eventually
> she agreed to arrange for someone to come out to me; surely though the
> problem is at their end somewhere and not at my house - any ideas?

Choose another ISP.
--
Regards
Jon