VIRGIN MEDIA (EX NTL) CHARGING FOR SERVICES NEVER REQUESTED

I wish to alert all to check their accounts from Virgim Media - I
queried two charges on my bill with them today for television and
telephone. They immediately said they were errors and would be
removed. Interestingly, one was for a "Call Waiting" telephone service
where the phone buzzs if engaged and another caller is trying to
connect. When I demanded to know how a service I never asked for
appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
there was a problem across Virgin in billing customers who had never
asked for this service.
Maybe there are thousands of customers out there who need to be
alerted to this as the Virgin Bills are the most confusing I have ever
seen and many people may not pick up this illegal charge.
Also, imterestingly the Virgin manager referred to their Auditors
being involved ?

Many thanks

Graham

On 19 Mar 2007 09:12:32 -0700, (E-Mail Removed) wrote:


>Maybe there are thousands of customers out there who need to be
>alerted to this as the Virgin Bills are the most confusing I have ever
>seen and many people may not pick up this illegal charge.
>Also, imterestingly the Virgin manager referred to their Auditors
>being involved ?

It has been my experience that NTL/Telewest billing was total crap
like their services before Branston ever became involved and why he
should get involved with a pig in a poke company like the Telewest
group I will never know .
I noticed that Verginmedia had two girls sat outside the door of my
local Morrison store earlier this afternoon freezing their tits of and
no one entering or leaving was taking any notice of them .But is it
any wonder no one wants to know around these parts when they have
resorted to capping peoples broadband accounts here without even
letting on they where so doing .

(E-Mail Removed) wrote:

> (E-Mail Removed) wrote:
>
> >Maybe there are thousands of customers out there who need to be
> >alerted to this as the Virgin Bills are the most confusing I have ever
> >seen and many people may not pick up this illegal charge.
> >Also, imterestingly the Virgin manager referred to their Auditors
> >being involved ?
>
> It has been my experience that NTL/Telewest billing was total crap
> like their services before Branston ever became involved and why he
> should get involved with a pig in a poke company like the Telewest
> group I will never know .
> I noticed that Verginmedia had two girls sat outside the door of my
> local Morrison store earlier this afternoon freezing their tits of and
> no one entering or leaving was taking any notice of them .But is it
> any wonder no one wants to know around these parts when they have
> resorted to capping peoples broadband accounts here without even
> letting on they where so doing .

Tell me about this capping.

Graham

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
>
> I wish to alert all to check their accounts from Virgim Media - I
> queried two charges on my bill with them today for television and
> telephone. They immediately said they were errors and would be
> removed. Interestingly, one was for a "Call Waiting" telephone service
> where the phone buzzs if engaged and another caller is trying to
> connect. When I demanded to know how a service I never asked for
> appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
> there was a problem across Virgin in billing customers who had never
> asked for this service.
> Maybe there are thousands of customers out there who need to be
> alerted to this as the Virgin Bills are the most confusing I have ever
> seen and many people may not pick up this illegal charge.
> Also, imterestingly the Virgin manager referred to their Auditors
> being involved ?

Do you think they're stickin the charge on intentionally, hopin you
don't notice?
Make up the money they've lost lately?

Hmmmm

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> (E-Mail Removed) wrote:
>
>> (E-Mail Removed) wrote:
>>
>> >Maybe there are thousands of customers out there who need to be
>> >alerted to this as the Virgin Bills are the most confusing I have
>> >ever
>> >seen and many people may not pick up this illegal charge.
>> >Also, imterestingly the Virgin manager referred to their Auditors
>> >being involved ?
>>
>> It has been my experience that NTL/Telewest billing was total crap
>> like their services before Branston ever became involved and why he
>> should get involved with a pig in a poke company like the Telewest
>> group I will never know .
>> I noticed that Verginmedia had two girls sat outside the door of my
>> local Morrison store earlier this afternoon freezing their tits of
>> and
>> no one entering or leaving was taking any notice of them .But is it
>> any wonder no one wants to know around these parts when they have
>> resorted to capping peoples broadband accounts here without even
>> letting on they where so doing .
>
> Tell me about this capping.

He means throttling.

On Mon, 19 Mar 2007 17:04:58 -0000, "Gonz" <T o p @ S e c r e t . c o
m> wrote:


>He means throttling.
Different words same meaning more or less .

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Mon, 19 Mar 2007 17:04:58 -0000, "Gonz" <T o p @ S e c r e t . c o
> m> wrote:
>
>
>>He means throttling.

> Different words same meaning more or less .

But if you use the word they don't use, then Alex will just say "we're
not capping"
But because you use the word they do use, he won't say anything.

On Mon, 19 Mar 2007 17:01:45 +0000, Eeyore
<(E-Mail Removed)> wrote:


>Tell me about this capping.
Ok made a mistake try throttling but they never informed us they where
doing this and swore that it was not happing until " The Register"
exposed them .
BT are a lot of things but their staff are not liers unlike the staff
at the former Blueyonder .

Gonz wrote:

>>
>>
>> Tell me about this capping.
>
>
> He means throttling.
>

Correct me if I'm wrong but I understand 'capping' to mean where one is
cut off completely and 'throttling' where speed is restricted.
Plusnet admit to 'throttling' after a certain download amount and do it
variably on type of traffic and only at peak times.
Virgin don't admit to anything until you breach their (unpublished) limits.
My mate has just been sent a second letter that suggests that anything
over 40G on Virgin is considered unacceptable and that failing to reduce
this or certainly using anything very much more, will result in them
'helping' you to move elsewhere!!!!!!!!!!!!!!

ISPs are going to have to face up to the fact that with all the online
services (like Skype and Utube) useage is going to increase.

Some even have the nerve (Virgin? BT?) to advertise download video
services without pointing out the data that will be consumed will
rapidly exceed their (hidden) limits.

I forsee a big crash coming!!

Mike

(E-Mail Removed) wrote:

> Eeyore wrote:
>
> >Tell me about this capping.
>
> Ok made a mistake try throttling

Ok tell me about the throttling.


> but they never informed us they where doing this and swore that it was not
> happing until " The Register" exposed them .

Do you have a link to that ?


> BT are a lot of things but their staff are not liers unlike the staff
> at the former Blueyonder .

Hmmmm....... I could elaborate.

Graham