Virgin Media email complaint contact details

Does anyone have useful complaint contact email addresses for Virgin
Media? Latest imbecilic response came back from

Stephen Smith TSC
Econtact Support Team
Virgin Media

but I'm fed up with using their complaint form

(E-Mail Removed) wrote:
> Does anyone have useful complaint contact email addresses for Virgin
> Media? Latest imbecilic response came back from
>
> Stephen Smith TSC
> Econtact Support Team
> Virgin Media
>
> but I'm fed up with using their complaint form

How nice of you to berate a VM employee. Perhaps you like to try it in one
of /their own / newsgroups and see what response you get.


--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495

On 07/11/08 09:48, (E-Mail Removed) wrote:
> but I'm fed up with using their complaint form

I hate that form too. Every time I replied, I asked for the
correspondent's e-mail address, and every time, my request was ignored.
I never did get my problem resolved (theft of deposit, breach of direct
debit). I advise anyone who signs up with VM, make sure you keep the
record of your deposit as they will disavow all knowledge of it.

"Alex Brown" wrote:

> If you've tried the support newsgroups and had no luck drop me a line
> with what help you're after and I'll see who I can get to assist.
>
> Cheers
>
>
>
> Alex

Hello Alex.

Are we ever going to get the promised reply from Feargal Butler re: Phorm &
Webwise after VM customers' feedback and requests for clarification were
solicited on the VM newsgroups back at the beginning of March?

If Feargal no longer works for VM or has been repurposed (he certainly
hasn't been heard from in the VM hierarchy since shortly after he asked for
our questions/comments), perhaps someone else (you, perhaps?) can go through
the hundreds of posts which he, I'm sure, collated and tabulated and give us
an answer?

Apologies for posting this in a public newsgroup where everyone can see it
but repeated requests in the VM hierarchy for the promised answers
throughout March, April, May, June, July, August, September and October have
been ignored. I make that to be 8 months of ignoring your customers.

Regards

TMK.

TheMongKey wrote:
> Apologies for posting this in a public newsgroup where everyone can
> see it but repeated requests in the VM hierarchy for the promised
> answers throughout March, April, May, June, July, August, September
> and October have been ignored. I make that to be 8 months of ignoring
> your customers.

No. It's eight months of collecting feedback and, well, whatever else
they're doing. When they have something to tell us, officialy and in public,
they will do so.

All that has happened throughout the last eight months is that the groups
have been filled with tyin-foil-hat wearing FUD-spreaders.

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495

"www.GymRatZ.co.uk" wrote:

> Alex Brown wrote:
>
> > If you've tried the support newsgroups and had no luck drop me a line
> > with what help you're after and I'll see who I can get to assist.
> > Cheers
> > Alex
>
> Nnnnnnnnoooooooooooooooooooooooooooooooo.........
> I left Virgin(The Mother Fkr of all broadband) Media many new moons ago
> and didn't even bother trying to get the £20 they owe me back as I was
> happy to sever all ties from the farce it became.
>
> Now it seems a name from the dim and distant past returns to haunt me.
>
> Someone pinch me.

Do what I've done. Call them NTL again. Virgin was just a rebranding
con-trick. It never got any better. Worse IME in fact.

Graham