Virgin Media - A complete Joke:-

High TX load on ubr07knor cable 5/1 UBR Ticket 575426 for OVER 1 year..

This would have been VM's 7th Attempt at completing the work for this
ancient ticket Since Sept 2007(fault reported July 2007).

October 2007 - First upgrade implemented. but the fault not corrected.
December 2007 repair work re-scheduled
Febuary 29th 2008 repair work re-scheduled
April 2008 repair work re-scheduled
May 28th 2008 repair work re-scheduled
June 2008 repair work re-scheduled
August 5th 2008 repair work re-scheduled
August 20th 2008 repair work re-scheduled
September 25th 2008 repair work re-scheduled

Re-Scheduled again ???????

What's the excuse this time ???
The Sun looked a bit to bright!
Wrong time in the Lunar calendar ?
I have had 6 different excuses as too why the work did not commence.

This is absolutely disgraceful and I have nowhere to turn too as I'm
approximately 5 miles away from the BT exchange and VM KNOW it PFFT!!!


>
> Hi Kevin,
>
> there have been no further update on this. I suspect the work has not been
> carried out as TX load is currently 217/255.
>
> --
> Kind Regards
> Eric Roberts
> Virgin Media Technical Support
> http://status2.virginmedia.com/
>

>
> Hi Kevin,
>
> I'm really sorry but we still have not received confirmation as the new
> schedule has not been released to us yet. We are expecting this in the
> next
> couple of days. As Eric advised though as the load is still very high it
> is
> unlikely that it went ahead.
>
>
> --
>
> Kind Regards
>
> Lee Grant
> Virgin Media Technical Support
> http://status2.virginmedia.com/
>
>


Alex Brown:-

--Subsequently it was clear a further upgrade was needed, and another
--one has been scheduled for August. We're trying to get this brought
--forward for you to see if we can get it done quicker as there is some
--other work going on at the site in the meantime.
--
--And much as it's not going to help, it seems this is a highly unusual
--case. We're trying to get it fixed as soon as we can.
--
--HTH
--
--Alex

Kevin Senior wrote:
> High TX load on ubr07knor cable 5/1 UBR Ticket 575426 for OVER 1 year..

At least you have had some apologies which is more than I can say for
our (whether deliberately or simply incompetently) VM-caused
disconnection difficulties.

No reply to a 4-page letter for 2+ weeks now. One inbound phone call
maintaining disconnection was "correct*. Zzzzz
Chris

On Sun, 28 Sep 2008 23:58:53 +0100, "Kevin Senior" <(E-Mail Removed)>
wrote:


>This is absolutely disgraceful and I have nowhere to turn too as I'm
>approximately 5 miles away from the BT exchange and VM KNOW it PFFT!!!

5 miles from your BT exchange? I find this surprising - that you can
be so far from an exchange (indicating a rural location) and have
Virgin's own broadband offering (indicating CATV service)

--
Cheers

Peter

"Petert" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sun, 28 Sep 2008 23:58:53 +0100, "Kevin Senior" <(E-Mail Removed)>
> wrote:
>
>
>>This is absolutely disgraceful and I have nowhere to turn too as I'm
>>approximately 5 miles away from the BT exchange and VM KNOW it PFFT!!!
>
> 5 miles from your BT exchange? I find this surprising - that you can
> be so far from an exchange (indicating a rural location) and have
> Virgin's own broadband offering (indicating CATV service)
>
> --
> Cheers
>
> Peter
That's the length of the cable to the exchange, as the crow fly's it's about
3 miles.
I live on the Edge of the town almost on the border of another, so as far
away as you can get.

On Mon, 29 Sep 2008 14:41:08 +0100, "Kevin Senior" <(E-Mail Removed)>
wrote:

>
>"Petert" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed).. .
>> On Sun, 28 Sep 2008 23:58:53 +0100, "Kevin Senior" <(E-Mail Removed)>
>> wrote:
>>
>>
>>>This is absolutely disgraceful and I have nowhere to turn too as I'm
>>>approximately 5 miles away from the BT exchange and VM KNOW it PFFT!!!
>>
>> 5 miles from your BT exchange? I find this surprising - that you can
>> be so far from an exchange (indicating a rural location) and have
>> Virgin's own broadband offering (indicating CATV service)
>>
>> --
>> Cheers
>>
>> Peter
>That's the length of the cable to the exchange, as the crow fly's it's about
>3 miles.
>I live on the Edge of the town almost on the border of another, so as far
>away as you can get.

Bugger, that's a bit of bad luck
--
Cheers

Peter

>>> Peter
>>That's the length of the cable to the exchange, as the crow fly's it's
>>about
>>3 miles.
>>I live on the Edge of the town almost on the border of another, so as far
>>away as you can get.
>
> Bugger, that's a bit of bad luck
> --
> Cheers
>
> Peter

all i can say is LOL. maybe Ill get my UBR upgrade This Year ??


> Hi Kevin,
>
> The current scheduled date for this work is 14th Nov. Unfortunately we are
> given no details as to why work is deferred. Your notes have been updated
> accordingly.
>
> --
> Kind Regards
> Kevin Patterson
> Virgin Media Technical Support
> http://status2.virginmedia.com/