Virgin Media BB speed variations

I have an ADSL account with Virgin called Plan 3 which is rated at 1 Mbps. I
regularly do speed tests at http://www.dslzoneuk.net/speedtest.php and have
found that the speed of the connection varies from a high of around 93% of
the advertised speed to around 11%. The speed goes up and down on a daily
basis like a rollercoaster. The highest speeds are never in the evenings and
weekends.

It looks to me as if the speed depends on how many people are using the
internet. I have a Sky Mid BB account at my main home and the speed of that
varies very little and certainly not on a daily basis.

Is it worth me contacting Virgin about this or am I just going to be wasting
my time and 25p per minute on the phone as the tech support number is
0906....?

Bryan wrote:
> I have an ADSL account with Virgin called Plan 3 which is rated at 1
> Mbps. I regularly do speed tests at
> http://www.dslzoneuk.net/speedtest.php and have found that the speed
> of the connection varies from a high of around 93% of the advertised
> speed to around 11%. The speed goes up and down on a daily basis like
> a rollercoaster. The highest speeds are never in the evenings and
> weekends.
>
> It looks to me as if the speed depends on how many people are using
> the internet. I have a Sky Mid BB account at my main home and the
> speed of that varies very little and certainly not on a daily basis.
>
> Is it worth me contacting Virgin about this or am I just going to be
> wasting my time and 25p per minute on the phone as the tech support
> number is 0906....?


See what Virgin Media have to say in:

virginmedia.feedback



--
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http://petitions.pm.gov.uk/MovetoMetric

{{{{{Welcome}}}}} wrote:

> Bryan wrote:
> > I have an ADSL account with Virgin called Plan 3 which is rated at 1
> > Mbps. I regularly do speed tests at
> > http://www.dslzoneuk.net/speedtest.php and have found that the speed
> > of the connection varies from a high of around 93% of the advertised
> > speed to around 11%. The speed goes up and down on a daily basis like
> > a rollercoaster. The highest speeds are never in the evenings and
> > weekends.
> >
> > It looks to me as if the speed depends on how many people are using
> > the internet. I have a Sky Mid BB account at my main home and the
> > speed of that varies very little and certainly not on a daily basis.
> >
> > Is it worth me contacting Virgin about this or am I just going to be
> > wasting my time and 25p per minute on the phone as the tech support
> > number is 0906....?
>
> See what Virgin Media have to say

Almost nothing it seems.


> in: virginmedia.feedback

Graham

Eeyore wrote:
> {{{{{Welcome}}}}} wrote:
>
>> Bryan wrote:
>>> I have an ADSL account with Virgin called Plan 3 which is rated at 1
>>> Mbps. I regularly do speed tests at
>>> http://www.dslzoneuk.net/speedtest.php and have found that the speed
>>> of the connection varies from a high of around 93% of the advertised
>>> speed to around 11%. The speed goes up and down on a daily basis
>>> like a rollercoaster. The highest speeds are never in the evenings
>>> and weekends.
>>>
>>> It looks to me as if the speed depends on how many people are using
>>> the internet. I have a Sky Mid BB account at my main home and the
>>> speed of that varies very little and certainly not on a daily basis.
>>>
>>> Is it worth me contacting Virgin about this or am I just going to be
>>> wasting my time and 25p per minute on the phone as the tech support
>>> number is 0906....?
>>
>> See what Virgin Media have to say
>
> Almost nothing it seems.
>

Yeah, they don't like admitting that their infrastructure is
over-subscribed.


>
>> in: virginmedia.feedback
>
> Graham


--
http://petitions.pm.gov.uk/MovetoMetric

{{{{{Welcome}}}}} wrote:
> Eeyore wrote:
>
>> {{{{{Welcome}}}}} wrote:
>>
>>> Bryan wrote:
>>>
>>>> I have an ADSL account with Virgin called Plan 3 which is rated at 1
>>>> Mbps. I regularly do speed tests at
>>>> http://www.dslzoneuk.net/speedtest.php and have found that the speed
>>>> of the connection varies from a high of around 93% of the advertised
>>>> speed to around 11%. The speed goes up and down on a daily basis
>>>> like a rollercoaster. The highest speeds are never in the evenings
>>>> and weekends.
>>>>
>>>> It looks to me as if the speed depends on how many people are using
>>>> the internet. I have a Sky Mid BB account at my main home and the
>>>> speed of that varies very little and certainly not on a daily basis.
>>>>
>>>> Is it worth me contacting Virgin about this or am I just going to be
>>>> wasting my time and 25p per minute on the phone as the tech support
>>>> number is 0906....?
>>>
>>>
>>> See what Virgin Media have to say
>>
>>
>> Almost nothing it seems.
>>
>
> Yeah, they don't like admitting that their infrastructure is
> over-subscribed.
>
>
>>
>>> in: virginmedia.feedback
>>
>>
>> Graham
>
Yeh my mate has been having this problem (through Walworth exchange in
London)
Didn't bother phoning as its a waste of time.
Sent e-mail to their CS - guess what - no reply.

Doesn't get any better does it?

Mike