Virgin Media 3 for £30 offer for existing customers

Folks,

About a month ago, I asked to be "upgraded" from my two services
(phone and broadband) to three (mobile too) under the umbrella of the
3 for £30 deal advertised on Virgin Media's website. The stipulations
were that you take one new service which I believe I did.

Unfortunately, the experience was not smooth as the first agent I
spoke to refused to acknowledge that such a plan existed and the
second was more amenable but I still felt she put me on that deal as I
was getting a bit exciteable on the phone.

Well, one bill has come through with many adjustments but the final
amount is right (£20 for phone + broadband, Virgin mobile take the
other £10). But until I see one straight bill for a whole month, I'm
apprehensive about the permanence of this tariff.

Has anyone else had a similarly unsuccesful sign-up to the 3 for £30,
or perhaps a more successful one to assure me that I will be paying
£30 each month coming!?

Evan used his keyboard to write :
> Folks,
>
> About a month ago, I asked to be "upgraded" from my two services
> (phone and broadband) to three (mobile too) under the umbrella of the
> 3 for £30 deal advertised on Virgin Media's website. The stipulations
> were that you take one new service which I believe I did.
>
> Unfortunately, the experience was not smooth as the first agent I
> spoke to refused to acknowledge that such a plan existed and the
> second was more amenable but I still felt she put me on that deal as I
> was getting a bit exciteable on the phone.
>
> Well, one bill has come through with many adjustments but the final
> amount is right (£20 for phone + broadband, Virgin mobile take the
> other £10). But until I see one straight bill for a whole month, I'm
> apprehensive about the permanence of this tariff.
>
> Has anyone else had a similarly unsuccesful sign-up to the 3 for £30,
> or perhaps a more successful one to assure me that I will be paying
> £30 each month coming!?

What's unsucessful about it, if the invoices are correct & you have the
three services you requested?

Virgin mobile currently do bill separately from the fixed line stuff.

Looks like you're on the correct tariff to me

"Evan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
Folks,

About a month ago, I asked to be "upgraded" from my two services
(phone and broadband) to three (mobile too) under the umbrella of the
3 for £30 deal advertised on Virgin Media's website. The stipulations
were that you take one new service which I believe I did.

Unfortunately, the experience was not smooth as the first agent I
spoke to refused to acknowledge that such a plan existed and the
second was more amenable but I still felt she put me on that deal as I
was getting a bit exciteable on the phone.

Well, one bill has come through with many adjustments but the final
amount is right (£20 for phone + broadband, Virgin mobile take the
other £10). But until I see one straight bill for a whole month, I'm
apprehensive about the permanence of this tariff.

Has anyone else had a similarly unsuccesful sign-up to the 3 for £30,
or perhaps a more successful one to assure me that I will be paying
£30 each month coming!?



That billing is correct Evan.
Virgon Mobile do bill seperately for their part of the service.

Evan wrote:

> Folks,
>
> About a month ago, I asked to be "upgraded" from my two services
> (phone and broadband) to three (mobile too) under the umbrella of the
> 3 for £30 deal advertised on Virgin Media's website. The stipulations
> were that you take one new service which I believe I did.
>
> Unfortunately, the experience was not smooth as the first agent I
> spoke to refused to acknowledge that such a plan existed and the
> second was more amenable but I still felt she put me on that deal as I
> was getting a bit exciteable on the phone.
>
> Well, one bill has come through with many adjustments but the final
> amount is right (£20 for phone + broadband, Virgin mobile take the
> other £10). But until I see one straight bill for a whole month, I'm
> apprehensive about the permanence of this tariff.
>
> Has anyone else had a similarly unsuccesful sign-up to the 3 for £30,
> or perhaps a more successful one to assure me that I will be paying
> £30 each month coming!?

They are doing all manner of deals right now. You can probably get a decent one
just by negotiating.

I'm currently getting Phone (£11) with 'complementary' free UK calls for 3
months (they say I can extend it again) and TV (£10.25 half price for their 'XL'
package). I may go for the £10 2M broadband (I'm currently getting broadband on
my BT line).

In comparison the 'list price' for the above is Phone £25 and TV £20.50 = £45.50
and I'm paying £21.25.

The 2 for £20 offer doesn't include the free calls (£14 more list price) or the
extra TV channels (£9 more list price) I'd want to see.

Graham

On 24 Mar, 11:47, Jono <notha...@blueyonder.invalid> wrote:

> What's unsucessful about it, if the invoices are correct & you have the
> three services you requested?

What's unsuccessful is I had to sell the service to the agents on the
phone who feigned total ignorance of said deal.

In the former days Telewest used to do temporary deals for customers
who called up bragging about cheaper Sky TV deals.

My worry is that the phone reps in this case might have done some
account fiddling to lower my bill for a month, but still not signed me
of the official deal that is blatantly being offered. My reason for
thinking this... because they told me no such deal existed!

And yes, it was made clear by Virgin mobile that they would bill £10
separately from Virgin Media. Virgin mobile also warned me to make
sure that Virgin media had put me on the correct tariff as it wasn't
as automatic as one would think,.

Evan wrote:

> On 24 Mar, 11:47, Jono <notha...@blueyonder.invalid> wrote:
>
> > What's unsucessful about it, if the invoices are correct & you have the
> > three services you requested?
>
> What's unsuccessful is I had to sell the service to the agents on the
> phone who feigned total ignorance of said deal.

Hey, NTL (oops Virgin) phoned me up to *VOLUNTEER* the fact that the free
digital TV package now comes with the phone line ! So, OK they sold me the 'XL'
package for half price. No complaints there really.

Then when I phoned up about broadband for £10 but was equivocal about it they
gave me 3 months' worth of free UK 24/7 phone calls too !

You must be speaking to them the wrong way. Play 'hard to get' and you should do
OK.

Graham

On 25 Mar, 00:49, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
wrote:

> You must be speaking to them the wrong way. Play 'hard to get' and you should do
> OK.
> Graham


Graham,

I'd negotiated before with some success. I just didn't expect this
time I would have to negotiate for an existing offer that was being
plastered all over the web, newspapers and billboards.

It's like walking into McDonald's and being expected to bargain for a
discount on the fries and drink when you buy the Big Mac. ... "Uh,
sorry sir, we've never heard of this Value Meal you speak of"