"Geoff" wrote
> Anyone on Virgin? If so how have you found it? I'm thinking of leaving
> Pipex for a new ISP and thought Virgin looked reasonable.
I've been with them since last October and generally they have been very
reliable and good value for money.
However, over the last few days the connection has been dropping quite
often. I sent a query and they replied;
"Thank you for your email. We're sorry to hear that you are experiencing
problems with your broadband connection.
When your up to 1 Mbps service is newly activated, you will experience a
period where your line speed and service reliability fluctuates for about 10
days. This is because we are testing your phone line to establish the
maximum speed your phone line can handle.
Please switch your modem or router off and on again a couple of times during
this 10 day period, to ensure that you are receiving the highest broadband
speed possible.
Once this 10 day period is over, your broadband line speed will be set to
the maximum speed your phone line can handle whilst still delivering a
reliable service.
If you haven't had up to 1 Mbps broadband speeds activated on your line in
the last 10 days, you may find the following could be causing your broadband
service to become unreliable:
Interference from electrical equipment:
Phone lines that pass near electrical equipment giving off a high level of
interference could be affected - this may have detrimental impact on your
broadband signal.
Devices that can affect the broadband signal are (and no, we're not winding
you up):
Christmas tree lights
Microwaves
Central heating boilers
Timed power switches
Generators
Environmental noise e.g. radio frequency interference:
If you live near an antenna, such as a mobile phone receiver mast or a radio
transmitter, this may have a detrimental effect on the broadband signal."
Not being a techno bod I'll leave it a few days to see if it improves.
BTW can a central heating boiler affect a broadband connection??
Sean
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