I wish to alert all to check their accounts from Virgim Media - I
queried two charges on my bill with them today for television and
telephone. They immediately said they were errors and would be
removed. Interestingly, one was for a "Call Waiting" telephone service
where the phone buzzs if engaged and another caller is trying to
connect. When I demanded to know how a service I never asked for
appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
there was a problem across Virgin in billing customers who had never
asked for this service.
Maybe there are thousands of customers out there who need to be
alerted to this as the Virgin Bills are the most confusing I have ever
seen and many people may not pick up this illegal charge.
Also, imterestingly the Virgin manager referred to their Auditors
being involved ?
Many thanks
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