Virgin broadband service even less reliable than NTL was?

Since Virgin took over NTL I seem to be getting even more disconnections,
are any other ex-NTL users finding this?

"Zox" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Since Virgin took over NTL I seem to be getting even more
> disconnections,
> are any other ex-NTL users finding this?

Yes.

On Sun, 4 Mar 2007 13:19:08 -0000, Zox wrote:

> Since Virgin took over NTL I seem to be getting even more disconnections,
> are any other ex-NTL users finding this?

No problems here - same as before. Just wonder for how long :-(

Virgin seem to have increased the cost of my broadband without asking me
though. I've paid £24.99 pm for years - this month they've taken £25 !!!!
--
Regards,

Hugh Jampton

On Sun, 4 Mar 2007 13:19:08 -0000, in uk.telecom.broadband , "Zox"
<(E-Mail Removed)> wrote:

>Since Virgin took over NTL

They didn't. Please read a newspaper. ntl took over Virgin Mobile.

>I seem to be getting even more disconnections,
>are any other ex-NTL users finding this?

No.
--
Mark McIntyre

On Sun, 4 Mar 2007 13:19:08 -0000, "Zox"
<(E-Mail Removed)> wrote:

>Since Virgin took over NTL I seem to be getting even more disconnections,
>are any other ex-NTL users finding this?
>

If you want to drop me a line with some diagnostics and account
details, I'll see if I can get someone to look into your particular
issues.



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

"Zox" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Since Virgin took over NTL I seem to be getting even more disconnections,
> are any other ex-NTL users finding this?

No change here. Virgin didn't take over NTL btw.

"Cullen Skink" <(E-Mail Removed)> wrote in message
news:UCUGh.7353$(E-Mail Removed)...
> "Zox" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Since Virgin took over NTL I seem to be getting even more disconnections,
>> are any other ex-NTL users finding this?
>
> No change here. Virgin didn't take over NTL btw.
>
----------------------------------------------------------------

Just changed to Virgin media myself, been OK so far, speeds up and down a
bit

this is due to ADSL max I believe.

At least Virgin customer services seem to answer the phone a lot quicker
than NTL did!

My only grips is, not all terms and conditions were explained at sign up,

I refer to the phone service, having to permanently route ALL CALLS via
Virgin not BT.

Brian (Huddersfield)

If the phone thing causes you any problems, just predial 1280 to reroute
calls back through BT. I do this to ensure I comply with the BT Privacy T&Cs
and avoid being charged for CLID.


"That Man!" <(E-Mail Removed)> wrote in message
news:iOYGh.47085$(E-Mail Removed)...
>
> "Cullen Skink" <(E-Mail Removed)> wrote in message
> news:UCUGh.7353$(E-Mail Removed)...
>> "Zox" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Since Virgin took over NTL I seem to be getting even more
>>> disconnections,
>>> are any other ex-NTL users finding this?
>>
>> No change here. Virgin didn't take over NTL btw.
>>
> ----------------------------------------------------------------
>
> Just changed to Virgin media myself, been OK so far, speeds up and down a
> bit
>
> this is due to ADSL max I believe.
>
> At least Virgin customer services seem to answer the phone a lot quicker
> than NTL did!
>
> My only grips is, not all terms and conditions were explained at sign up,
>
> I refer to the phone service, having to permanently route ALL CALLS via
> Virgin not BT.
>
> Brian (Huddersfield)
>

On Sun, 4 Mar 2007 20:14:07 +0000, Hugh Jampton <(E-Mail Removed)>
wrote:

>On Sun, 4 Mar 2007 13:19:08 -0000, Zox wrote:
>
>> Since Virgin took over NTL I seem to be getting even more disconnections,
>> are any other ex-NTL users finding this?
>
>No problems here - same as before. Just wonder for how long :-(

No problems here with disconnections.
However the 10 Mb speed is seldom seen.
>
>Virgin seem to have increased the cost of my broadband without asking me
>though. I've paid £24.99 pm for years - this month they've taken £25 !!!!

They did say they were going to do this.
I told them I was moving to Sky Broadband and they reduced it to £10 a
month and increased the speed to 10 Mb from 4 Mb

Alex Brown wrote:
> On Sun, 4 Mar 2007 13:19:08 -0000, "Zox"
> <(E-Mail Removed)> wrote:
>
>
>>Since Virgin took over NTL I seem to be getting even more disconnections,
>>are any other ex-NTL users finding this?
>>
>
>
> If you want to drop me a line with some diagnostics and account
> details, I'll see if I can get someone to look into your particular
> issues.
>
>
>
> Alex
>
>
While you are at it Alex, are you allowed to confirm that Virgin have
SERIOUS problems with capacity?
ADSLguide forums are discussing the leaked admission of this problem.
I look after someones installation off the London Walworth exchange and
it has been rediculous for the last 3 - 4 weeks.
When OK, he gets 4M but between about 1700 and 2400 this drops to 100k.
I know it's not his account as I connected using a relations
username/password (I didn't know that worked till I (unfortunately???)
signed up his niece and forgot to reset the username/password in the
router I supplied to her - and it worked)
E-mailing CS got no response at all.

Lets hope things improve or we are off!

Though lots of ISPs seem to be having capacity problems with the sudden
growth of downloading and streaming media, Virgin seem to be doing
nothing about it.

Goodness knows what Virgin will get like if they push their web based
channels soon!!

Mike