Virgin ADSL - IP Stream or Data Stream ???

Hi

Done a bit of googling but cannot get a clear answer on this one.

A friend has recently signed up with Virgin ADSL Home 500 service, but still
cannot connect to their service.

Now I have beg borrowed and stolen three different modems (thought the
problem was a BT Voyager router at first), but still cannot connect.All
modems have been tested working on other lines.

Phone Virgin on Tuesday and asked them to check the line out and they blamed
the router, asked them to check the line anyway just to be sure.

Called them again today and told them about three modems and no connection.
Now they say they are testing the line but it could take another two to
three days.

Basically told them that if there is no result by Monday then they can give
my mate his MAC code. At this point I asked the Virgin CS guy if the account
was IP Stream or Data Stream and he said he was not allowed to tell me!!!!

So does anyone know if Virgin Home 500 is IP Stream or Data Stream. Then I
will know how easy a migration could be (or not)

Cheers

DeeBee

On Fri, 04 Mar 2005 17:37:13 GMT, "DeeBee" <deebee21@(gee)gmail.com> wrote:

>So does anyone know if Virgin Home 500 is IP Stream or Data Stream.

I think the Metronet page about migrating from other ISPs to them says that
Virgin uses both, so there may be no 'simple' answer, unfortunately. Seems
rather daft that the CS people cannot say, but a BT phone bill should show!


On one of my lines, supplied for UKFSN.org from Tiscali) it says:
(ADSL) BT DataStream Office (2 Mbps)

--
Try a commercial news service - from 50 MB/day (once-only fee of < $5 )
up to 1500 MB/day for 6 months $99.95, 600 GB over 6 months $149.75
with many options in between... <http://tinyurl.com/3rjw4>

Hi

How can you tell from the BT phone bill

Thanks

DeeBee


"Peter M" <us-(E-Mail Removed)> wrote in message
news:(E-Mail Removed) s.net...
> On Fri, 04 Mar 2005 17:37:13 GMT, "DeeBee" <deebee21@(gee)gmail.com>
> wrote:
>
>>So does anyone know if Virgin Home 500 is IP Stream or Data Stream.
>
> I think the Metronet page about migrating from other ISPs to them says
> that
> Virgin uses both, so there may be no 'simple' answer, unfortunately.
> Seems
> rather daft that the CS people cannot say, but a BT phone bill should
> show!
>
>
> On one of my lines, supplied for UKFSN.org from Tiscali) it says:
> (ADSL) BT DataStream Office (2 Mbps)
>
> --
> Try a commercial news service - from 50 MB/day (once-only fee of < $5 )
> up to 1500 MB/day for 6 months $99.95, 600 GB over 6 months $149.75
> with many options in between... <http://tinyurl.com/3rjw4>

On 04 Mar 2005, in uk.telecom.broadband, "DeeBee" wrote:

>How can you tell from the BT phone bill

I quoted the description on my own BT phone bill... suggest your friend
checks their BT bill... see if it says DataStream or IPstream on it...

On Fri, 04 Mar 2005 17:37:13 GMT, "DeeBee" <deebee21@(gee)gmail.com>
wrote:

>So does anyone know if Virgin Home 500 is IP Stream or Data Stream. Then I
>will know how easy a migration could be (or not)
>
>Cheers
>
>DeeBee
>
Why does it matter? Virgin are a signatory to the cop the scope of
which is here: [see pdf at bottom of web page]
Scope
Consumers have no reason to be aware what wholesale product underlies
their retail service.
The CoP is therefore intended to apply to migrations of all retail DSL
services provided over BT copper loops, whether based on BT wholesale
DSL services or those of a local loop unbundling operator (LLUO). This
includes same product migrations (eg IPStream to IPStream or
DataStream to DataStream) and different product migrations (eg
IPStream to DataStream or IPStream to LLUO). Technical issues that may
arise in the case of different product migrations are outside the
scope of the commercial principles and of this CoP.
The SP to SP migration process to which this CoP refers will be
incorporated into a new IPStream-only SP to SP migration process, to
replace the existing one. It will also be incorporated into the
IPStream to DataStream, DataStream to IPStream, DataStream to
DataStream and IPStream/DataStream to LLUO migration processes in line
with the timescales of the BT roadmap.
Signatories will be expected to comply with this CoP from the date at
which the relevant processes and systems have been made available by
BT Wholesale.

http://www.ofcom.org.uk/consumer_guides/bbm_cop/

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 04 Mar 2005 17:37:13 GMT, "DeeBee" <deebee21@(gee)gmail.com>
> wrote:
>
>>So does anyone know if Virgin Home 500 is IP Stream or Data Stream. Then I
>>will know how easy a migration could be (or not)
>>
>>Cheers
>>
>>DeeBee
>>
> Why does it matter? Virgin are a signatory to the cop the scope of
> which is here: [see pdf at bottom of web page]
> Scope
> Consumers have no reason to be aware what wholesale product underlies
> their retail service.
> The CoP is therefore intended to apply to migrations of all retail DSL
> services provided over BT copper loops, whether based on BT wholesale
> DSL services or those of a local loop unbundling operator (LLUO). This
> includes same product migrations (eg IPStream to IPStream or
> DataStream to DataStream) and different product migrations (eg
> IPStream to DataStream or IPStream to LLUO). Technical issues that may
> arise in the case of different product migrations are outside the
> scope of the commercial principles and of this CoP.
> The SP to SP migration process to which this CoP refers will be
> incorporated into a new IPStream-only SP to SP migration process, to
> replace the existing one. It will also be incorporated into the
> IPStream to DataStream, DataStream to IPStream, DataStream to
> DataStream and IPStream/DataStream to LLUO migration processes in line
> with the timescales of the BT roadmap.
> Signatories will be expected to comply with this CoP from the date at
> which the relevant processes and systems have been made available by
> BT Wholesale.
>
> http://www.ofcom.org.uk/consumer_guides/bbm_cop/
>
>

Hi I will read this further, but my understanding was that it was difficult
/ almost impossible to migrate from a Data stream account, but easy with a
MAC number from an IP Stream Account to another ISP offering IP Stream.
Please correct me if I am wrong here

Thanks

DeeBee

Virgin is Datastream, and they buy it from NTL who buy it from BTW.

Hope this helps

Phill H.

On Fri, 4 Mar 2005 20:29:07 -0000, "P H" <(E-Mail Removed)>
wrote:

>Virgin is Datastream, and they buy it from NTL who buy it from BTW.
>
>Hope this helps
>
>Phill H.
>

Are you sure? I was chatting to an NTL rep today who said NTL don't
do ADSL yet. I wasn't aware they did wholesale.

Jake

"P H" <(E-Mail Removed)> wrote in message
news:4228c512$0$87568$(E-Mail Removed)...
> Virgin is Datastream, and they buy it from NTL who buy it from BTW.
>
> Hope this helps
>
> Phill H.
>

So no chance of migration then?

DeeBee

On Fri, 04 Mar 2005 19:53:01 +0000, Peter M <us-(E-Mail Removed)>
wrote:

>On 04 Mar 2005, in uk.telecom.broadband, "DeeBee" wrote:
>
>>How can you tell from the BT phone bill
>
>I quoted the description on my own BT phone bill... suggest your friend
>checks their BT bill... see if it says DataStream or IPstream on it...

Why would you have anything on your BT phone bill for a Virgin
broadband account?
--
Alex Heney, Global Villager
Oxymoron: Military Intelligence

To reply by email, my address is alexATheneyDOTplusDOTcom