Virgin account but broken BlueYonder dialogue box on startup

Hi,
my friend has a Virgin broadband account via a Motorola Surfboard 5101
modem. Recently she lost connectivity and her flatmate tried to help
her to restore the service by using a BlueYonder installation CD even
though it's a LAN connection.

It didn't work out too well but now, at each startup a box opens
titled "blueyonder installation": "If the installation CD is not in
the CD drive, insert it now".

There's no CD to be found. Also, no search of the C:\ drive for
"blueyonder" or "blue yonder" produces any hits. No finds using these
same search terms in RegEdit either.

XP's Device Manager shows no signs of a related driver install,
successful, partial or otherwise, either when accessed normally or in
Safe Mode.
Can anyone please tell me how to get rid of the sticky dialogue box?
--
Regards,
Dick Treen

<(E-Mail Removed)> wrote in message
news:d8cd629e-d8f1-49d7-ad09-(E-Mail Removed)...
> Hi,
> my friend has a Virgin broadband account via a Motorola Surfboard 5101
> modem. Recently she lost connectivity and her flatmate tried to help
> her to restore the service by using a BlueYonder installation CD even
> though it's a LAN connection.
>
> It didn't work out too well but now, at each startup a box opens
> titled "blueyonder installation": "If the installation CD is not in
> the CD drive, insert it now".
>
> There's no CD to be found. Also, no search of the C:\ drive for
> "blueyonder" or "blue yonder" produces any hits. No finds using these
> same search terms in RegEdit either.
>
> XP's Device Manager shows no signs of a related driver install,
> successful, partial or otherwise, either when accessed normally or in
> Safe Mode.
> Can anyone please tell me how to get rid of the sticky dialogue box?

You need to be familiar with MSCONFIG and REGEDIT.

Look in C:\Documents and Settings\<username>\Start Menu\Programs\Startup for
a shortcut that starts the Blue Yonder dialog. Delete the shortcut. Repeat
this for all the different usernames (default user, all users,
administrator). If this fails, then ...

.... Probably msconfig will have an entry relating to completion of the Blue
Yonder installation. The name may have very little to do with Blue Yonder.
Find this, and by disabling it confirm that this is causing the dialog box
when you next restart. If necessary disable each entry in turn to find the
right one. If you have to disable them all and still cannot find the cause
als hera again. Note that this will now bring up a msconfig dialog box when
you next restart.

If you find it use regedit to find the registry entry that msconfig showed
you. Delete this entry and reboot. Msconfig should now no longer show the
entry, and won't prompt you on the next restart.

--
Graham J

On 2 Jul, 14:49, "Graham J" <gra...@nospam.zen.co.uk> wrote:
> <treenoa...@googlemail.com> wrote in message
>
> news:d8cd629e-d8f1-49d7-ad09-(E-Mail Removed)...
>
>
>
> > Hi,
> > my friend has a Virgin broadband account via a Motorola Surfboard 5101
> > modem. Recently she lost connectivity and her flatmate tried to help
> > her to restore the service by using a BlueYonder installation CD even
> > though it's a LAN connection.
>
> > It didn't work out too well but now, at each startup a box opens
> > titled "blueyonder installation": "If the installation CD is not in
> > the CD drive, insert it now".
>
> > There's no CD to be found. Also, no search of the C:\ drive for
> > "blueyonder" or "blue yonder" produces any hits. No finds using these
> > same search terms in RegEdit either.
>
> > XP's Device Manager shows no signs of a related driver install,
> > successful, partial or otherwise, either when accessed normally or in
> > Safe Mode.
> > Can anyone please tell me how to get rid of the sticky dialogue box?
>
> You need to be familiar with MSCONFIG and REGEDIT.
>
> Look in C:\Documents and Settings\<username>\Start Menu\Programs\Startup for
> a shortcut that starts the Blue Yonder dialog. *Delete the shortcut. *Repeat
> this for all the different usernames (default user, all users,
> administrator). *If this fails, then ...
>
> ... Probably msconfig will have an entry relating to completion of the Blue
> Yonder installation. *The name may have very little to do with Blue Yonder.
> Find this, and by disabling it confirm that this is causing the dialog box
> when you next restart. *If necessary disable each entry in turn to find the
> right one. *If you have to disable them all and still cannot find the cause
> als hera again. *Note that this will now bring up a msconfig dialog box when
> you next restart.
>
> If you find it use regedit to find the registry entry that msconfig showed
> you. *Delete this entry and reboot. *Msconfig should now no longer show the
> entry, and won't prompt you on the next restart.
>
> --
> Graham J

Thanks Graham it was an item in msconfig titled 'recoverfromreboot' I
deleted it from the registry and the problem is gone. Thanks very
much.
--
Regards,
Dick Treen