Very slow internet response times with BT Business Hub following move

Hi
A colleage of mine works mainly from home. He has a Sony Vaio laptop,
and uses a BT Business Hub. Bandwidth in his area is (alledgedly) 8mb.

About 2 months ago I went to his house and set all this up for him,
and it worked fine, with good response times, both with the cable
plugged in and wireless in various rooms in his house.

However, he is now complaining that internet response times are
unacceptable. It takes minutes to load up most web sites, even BBC.
So, today he has brought his laptop into work. As I type, I am using
it on our network, with wireless, and response times are absolutely
fine, with no noticable difference from my desktop which is alongside
it.

I have questioned him futher, and it now seems that within the past
two weeks he has moved the Business hub to a different room in his
house, and the problems started around about that time. Wireless just
doesn't work at all at his house, and even with the cable plugged in,
it takes minutes to load websites. I left him with 5 spare filters,
and he assures me that the new room for the hub has a filter, as does
his recently installed Sky TV.

Can anybody suggest what might be happening? Is there any reason why
moving the hub to another room might cause this problem? This is our
MD I'm talking about, so any help would be very much appreciated,

Thanks

Colin

Bobby, in article <1190884338.512272.213210@
50g2000hsm.googlegroups.com>, says...

>
>Can anybody suggest what might be happening? Is there any reason why
>moving the hub to another room might cause this problem? This is our
>MD I'm talking about, so any help would be very much appreciated,
>
House walls can be effective radio screens at wifi
frequencies. As he moved the wireless hub, the signal level
dropped at this laptop so it had to keep resending the
packets, resulting is a poor throughput

I have this problem at home. My 1950s internal walls are
breeze-block, bade from furnace ash. This probably has a high
metal content so acts as an effective screen

Preferably, use cable Ethernet or relocate the wireless hub
--
JohnW.
Replace the obvious with co.uk in 2 places to mail me.

JohnW wrote:
> Bobby, in article <1190884338.512272.213210@
> 50g2000hsm.googlegroups.com>, says...
>
>>
>> Can anybody suggest what might be happening? Is there any reason
>> why moving the hub to another room might cause this problem? This
>> is our MD I'm talking about, so any help would be very much
>> appreciated,
>>
> House walls can be effective radio screens at wifi
> frequencies. As he moved the wireless hub, the signal level
> dropped at this laptop so it had to keep resending the
> packets, resulting is a poor throughput
>
> I have this problem at home. My 1950s internal walls are
> breeze-block, bade from furnace ash. This probably has a high
> metal content so acts as an effective screen
>
> Preferably, use cable Ethernet or relocate the wireless hub

Or network via the ring main....

"Bobby" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Hi
> A colleage of mine works mainly from home. He has a Sony Vaio laptop,
> and uses a BT Business Hub. Bandwidth in his area is (alledgedly) 8mb.
>
> About 2 months ago I went to his house and set all this up for him,
> and it worked fine, with good response times, both with the cable
> plugged in and wireless in various rooms in his house.
>
> However, he is now complaining that internet response times are
> unacceptable. It takes minutes to load up most web sites, even BBC.
> So, today he has brought his laptop into work. As I type, I am using
> it on our network, with wireless, and response times are absolutely
> fine, with no noticable difference from my desktop which is alongside
> it.
>
> I have questioned him futher, and it now seems that within the past
> two weeks he has moved the Business hub to a different room in his
> house, and the problems started around about that time. Wireless just
> doesn't work at all at his house, and even with the cable plugged in,
> it takes minutes to load websites. I left him with 5 spare filters,
> and he assures me that the new room for the hub has a filter, as does
> his recently installed Sky TV.
>
> Can anybody suggest what might be happening? Is there any reason why
> moving the hub to another room might cause this problem? This is our
> MD I'm talking about, so any help would be very much appreciated,

If you mean that performance is poor even when the laptop or other computer
is connected by cable, then you must suspect the quality of the broadband
connection.

Did the move involve plugging the router into a different telephone
extension?

If so, does good performance return when the router is re-plugged to the
original outlet?

What SNR margin and loss figures are reported by the router?

Can you fit a faceplate-style filter to the BT master socket and run cat5
cable to the router?

--
Graham J

Thanks for all of your help. It appears that the problem is down to
the telephone socket in the room he moved the hub to. When he put it
back in to the original position, it worked ok.