Using Sky DG834GT with another ISP sync problem

I've bought one of these Sky branded DG834GT routers off eBay and whilst I
know I need to flash it before I can enter my own details I thought I'd hook
it up and see what happens.

The router flashes the ADSL light orange as though it is trying to sync with
the exchange but this fails.

Should the router sync with the exchange or do I need to flash it before it
can do that? I'm wondering if the router is faulty and don't want to flash
it in case I need to 'discuss' returning it.

Thanks.

--

WCZ

WCZ writes:
> I've bought one of these Sky branded DG834GT routers off eBay and whilst I
> know I need to flash it before I can enter my own details I thought I'd hook
> it up and see what happens.
>
> The router flashes the ADSL light orange as though it is trying to sync with
> the exchange but this fails.
>
> Should the router sync with the exchange or do I need to flash it before it
> can do that? I'm wondering if the router is faulty and don't want to flash
> it in case I need to 'discuss' returning it.

It depends. Do other routers sync okay for you? Does your internet
connection use the same ADSL settings as Sky (modulation/vci/vpi etc)?
Has the seller definitely not flashed it already and put their own ISP's
settings into it? Is it definitely the DSL sync LED which is flashing,
not the Internet (AKA "yay, authenticated!") LED?

There are lots of variables. If the variables are correct, then yes, the
DSL sync LED would stay solid and the internet LED would probably flash
as it repeatedly tries to authenticate.

Can you access the web configuration pages?

On Tue, 27 Jan 2009 20:40:20 -0000, "WCZ" <(E-Mail Removed)> wrote:

> I've bought one of these Sky branded DG834GT routers off eBay and whilst I
> know I need to flash it before I can enter my own details I thought I'd hook
> it up and see what happens.
>
> The router flashes the ADSL light orange as though it is trying to sync with
> the exchange but this fails.

The flashing orange light will not turn green until login, which needs the
correct credentials. Do the reflash.

> Should the router sync with the exchange or do I need to flash it before it
> can do that? I'm wondering if the router is faulty and don't want to flash
> it in case I need to 'discuss' returning it.

Check the log, I am guessing you will see "LCP allowed to come up." but
after that some message to show there has been a CHAP authentication
failure and then the modem cycles back through re-syncing.

Tony

"Sam" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> WCZ writes:
>> I've bought one of these Sky branded DG834GT routers off eBay and whilst
>> I
>> know I need to flash it before I can enter my own details I thought I'd
>> hook
>> it up and see what happens.
>>
>> The router flashes the ADSL light orange as though it is trying to sync
>> with
>> the exchange but this fails.
>>
>> Should the router sync with the exchange or do I need to flash it before
>> it
>> can do that? I'm wondering if the router is faulty and don't want to
>> flash
>> it in case I need to 'discuss' returning it.
>
> It depends. Do other routers sync okay for you? Does your internet
> connection use the same ADSL settings as Sky (modulation/vci/vpi etc)?
> Has the seller definitely not flashed it already and put their own ISP's
> settings into it? Is it definitely the DSL sync LED which is flashing,
> not the Internet (AKA "yay, authenticated!") LED?

Yes, my 2Wire syncs fine. I've no idea if Sky use the same modulation etc.
compared to a normal BT line, will have to look into it. I don't think it's
already been flashed as the username password for the admin pages is the
same as what the internet suggests it should be for a Sky router.

>
> There are lots of variables. If the variables are correct, then yes, the
> DSL sync LED would stay solid and the internet LED would probably flash
> as it repeatedly tries to authenticate.

Its the upside down question mark that is flashing orange, then it stays off
for a few seconds then flashes orange again for a few seconds.

>
> Can you access the web configuration pages?

Yes. It says it's trying to sync with the exchange.

"Anthony R. Gold" <not-for-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 27 Jan 2009 20:40:20 -0000, "WCZ" <(E-Mail Removed)> wrote:
>
>> I've bought one of these Sky branded DG834GT routers off eBay and whilst
>> I
>> know I need to flash it before I can enter my own details I thought I'd
>> hook
>> it up and see what happens.
>>
>> The router flashes the ADSL light orange as though it is trying to sync
>> with
>> the exchange but this fails.
>
> The flashing orange light will not turn green until login, which needs the
> correct credentials. Do the reflash.

Thanks I'll get it sorted out.

>
>> Should the router sync with the exchange or do I need to flash it before
>> it
>> can do that? I'm wondering if the router is faulty and don't want to
>> flash
>> it in case I need to 'discuss' returning it.
>
> Check the log, I am guessing you will see "LCP allowed to come up." but
> after that some message to show there has been a CHAP authentication
> failure and then the modem cycles back through re-syncing.
>
> Tony

The log didn't have any useful entries in it but I'll get it back out of the
box tomorrow and try it again.

On Tue, 27 Jan 2009 22:09:03 -0000, "WCZ" <(E-Mail Removed)> wrote:

> The log didn't have any useful entries in it but I'll get it back out of the
> box tomorrow and try it again.

If the log had no useful entries whatever you very well should be
concerned. Without at least the first two lines of:

{day, date & time} Initialize LCP.
{day, date & time} LCP is allowed to come up.

followed by whatever comment it makes for a CHAP authentication failure (I
never had one, so never saw that message) you may have a defective device.

Tony

Anthony R. Gold wrote:
> On Tue, 27 Jan 2009 22:09:03 -0000, "WCZ" <(E-Mail Removed)>
> wrote:
>
>> The log didn't have any useful entries in it but I'll get it back
>> out of the box tomorrow and try it again.
>
> If the log had no useful entries whatever you very well should be
> concerned. Without at least the first two lines of:
>
> {day, date & time} Initialize LCP.
> {day, date & time} LCP is allowed to come up.
>
> followed by whatever comment it makes for a CHAP authentication
> failure (I never had one, so never saw that message) you may have a
> defective device.
>
> Tony

Thats pretty much what I was expecting to see. The router would get a
connection to the exchange then fail to authenticate. The connection to the
exchange isn't being established so I suspect its bust.

--

WildCardZero

On Wed, 28 Jan 2009 08:49:38 -0000, "WCZ" <(E-Mail Removed)>
wrote:

> Anthony R. Gold wrote:
>> On Tue, 27 Jan 2009 22:09:03 -0000, "WCZ" <(E-Mail Removed)>
>> wrote:
>>
>>> The log didn't have any useful entries in it but I'll get it back
>>> out of the box tomorrow and try it again.
>>
>> If the log had no useful entries whatever you very well should be
>> concerned. Without at least the first two lines of:
>>
>> {day, date & time} Initialize LCP.
>> {day, date & time} LCP is allowed to come up.
>>
>> followed by whatever comment it makes for a CHAP authentication
>> failure (I never had one, so never saw that message) you may have a
>> defective device.
>>
>> Tony
>
> Thats pretty much what I was expecting to see. The router would get a
> connection to the exchange then fail to authenticate. The connection to the
> exchange isn't being established so I suspect its bust.

Do make sure logging of that is enabled. On the left edge of the main
settings menu click Logs and near the bottom of the frame in the list of
"Include in Log" ensure that the third box "Router operation (start up, get
time etc)" is checked. I believe that is the default setting anyway, but I
suggest you double check it.

Tony

"WCZ" <(E-Mail Removed)> wrote in message
news:glnrfj$1dsu$(E-Mail Removed)...
> I've bought one of these Sky branded DG834GT routers off eBay and whilst I
> know I need to flash it before I can enter my own details I thought I'd
> hook it up and see what happens.
>
> The router flashes the ADSL light orange as though it is trying to sync
> with the exchange but this fails.
>
> Should the router sync with the exchange or do I need to flash it before
> it can do that? I'm wondering if the router is faulty and don't want to
> flash it in case I need to 'discuss' returning it.
>
> Thanks.
>
> --
>
> WCZ
>
It should sync fine - I used my Sky router (same model) with AOL while
I was waiting for Sky to take over my line - having telneted into the
Sky router and executed pppd with my AOL username/password.

Even without hacking into the router CLI, I'd expect it to obtain ADSL sync
and get as far as attempting a PPP connection.

If it is any help, Netgears have a hidden PPP logging feature, which should
show the router negotiating a PPP conection and a failed CHAP handshake.

To enable the router's PPP logging (ppp_debug mode) try the following URL
http://192.168.0.1/?todo=ppp_debug

And to then view the ppp debug log - http://192.168.0.1/ppp_log

On Wed, 28 Jan 2009 23:38:37 -0000, "Mel" <(E-Mail Removed)>
wrote:

> If it is any help, Netgears have a hidden PPP logging feature, which should
> show the router negotiating a PPP conection and a failed CHAP handshake.
>
> To enable the router's PPP logging (ppp_debug mode) try the following URL
> http://192.168.0.1/?todo=ppp_debug
>
> And to then view the ppp debug log - http://192.168.0.1/ppp_log

That's really neat. Thanks.

Tony