Upgrade Question for PlusNet Support

Guys as an existing and happy customer I was going to change my service
up to 2Mb & 4GB d/l a month as under the new options this would work out
cheaper then my existing package. According to the FAQ I should be
charged an addition £14.99 for a line regrade but when I went to process
the order it came up as an additional £29.99. Can you please clarify
what the costs etc. should be as I was unable to find anything to
explain the £29.99

Cheers.

In article <(E-Mail Removed)> ,
(E-Mail Removed), a.k.a Sean says...

> Guys as an existing and happy customer I was going to change my service
> up to 2Mb & 4GB d/l a month as under the new options this would work out
> cheaper then my existing package. According to the FAQ I should be
> charged an addition £14.99 for a line regrade but when I went to process
> the order it came up as an additional £29.99. Can you please clarify
> what the costs etc. should be as I was unable to find anything to
> explain the £29.99

Plusnet have their own user forums, you might do as well to ask there.

FWIW, my regrade to 1meg from 512 also showed incorrectly, I raised a
ticket, was charged the incorrect amount, but then refunded the
difference.

In an earlier contribution to this discussion,
Sean <(E-Mail Removed)> wrote:

> Guys as an existing and happy customer I was going to change my
> service up to 2Mb & 4GB d/l a month as under the new options this
> would work out cheaper then my existing package. According to the FAQ
> I should be charged an addition £14.99 for a line regrade but when I
> went to process the order it came up as an additional £29.99. Can you
> please clarify what the costs etc. should be as I was unable to find
> anything to explain the £29.99
>
> Cheers.

If you're *saving* by doing this, I assume that you're on an uncapped
service at the moment?

AIUI, there's a fee for 'downgrading' from uncapped to capped, and another
one for 'upgrading' to a higher speed.

See the price list at
https://portal.plus.net/support/adsl...upgrades.shtml
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

On the Fri, 11 Feb 2005 14:23:10 -0000, Tiscali Tim uttered forth the
following...
>
> If you're *saving* by doing this, I assume that you're on an uncapped
> service at the moment?
>
Nope.. capped at 2Gb for a 1Mb connection and paying £23.99 where as the
2Mb & 4Gb cap will only cost me £19.99

On Fri, 11 Feb 2005 14:23:10 -0000, "Tiscali Tim" <(E-Mail Removed)> wrote:

>In an earlier contribution to this discussion,
>Sean <(E-Mail Removed)> wrote:
>
>> Guys as an existing and happy customer I was going to change my
>> service up to 2Mb & 4GB d/l a month as under the new options this
>> would work out cheaper then my existing package. According to the FAQ
>> I should be charged an addition £14.99 for a line regrade but when I
>> went to process the order it came up as an additional £29.99. Can you
>> please clarify what the costs etc. should be as I was unable to find
>> anything to explain the £29.99
>>
>> Cheers.
>
>If you're *saving* by doing this, I assume that you're on an uncapped
>service at the moment?
>
>AIUI, there's a fee for 'downgrading' from uncapped to capped, and another
>one for 'upgrading' to a higher speed.

Company seems to have a pricing policy like no other. In any case why go faster, when before you
know it you will be in the naught boys room with a connection to the outside world only slightly
better than a dial up service.

David Bradley

>
>See the price list at
>https://portal.plus.net/support/adsl...upgrades.shtml

"David Bradley" <(E-Mail Removed)> wrote
>>> Guys as an existing and happy customer I was going to change my
>>> service up to 2Mb & 4GB d/l a month as under the new options this
>>> would work out cheaper then my existing package. According to the
>>> FAQ I should be charged an addition £14.99 for a line regrade but
>>> when I went to process the order it came up as an additional £29.99.
>>> Can you please clarify what the costs etc. should be as I was unable
>>> to find anything to explain the £29.99
>>
>>If you're *saving* by doing this, I assume that you're on an uncapped
>>service at the moment?
>>
>>AIUI, there's a fee for 'downgrading' from uncapped to capped, and
>>another
>>one for 'upgrading' to a higher speed.
>
> Company seems to have a pricing policy like no other. In any case why
> go
> faster, when before you know it you will be in the naught boys room
> with a
> connection to the outside world only slightly better than a dial up
> service.

No danger of this whatsoever. He wants Lite with 4GB/month included, not
the Premier 'unlimited' product.

"Sean" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) T...
> On the Fri, 11 Feb 2005 14:23:10 -0000, Tiscali Tim uttered forth the
> following...
> >
> > If you're *saving* by doing this, I assume that you're on an uncapped
> > service at the moment?
> >
> Nope.. capped at 2Gb for a 1Mb connection and paying £23.99 where as the
> 2Mb & 4Gb cap will only cost me £19.99


Hi,

The reason for the £29.99 charge is because the system sees it as a
downgrade which includes a BT regrade charge.

If I am honest I would say wait until next week before making the change.
One of our plans is to put all our customers on MaxDSL which will allow
customers to connect at the maximum speed their line will allow.


--
With Regards,

Dave,
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