Unusual cable modem problem

Hi

I have a slightly odd problem with my network. A friend and I share an
ntl:home cable modem (the Ambit stand alone version) via a Benq ESG 103
router. All was working fine until yesterday when my friend's WinME machine
refused to connect to the internet. My XP machine is fine and I attached my
old Win95 laptop to the end of his ethernet cable to test it and that was
fine too.

From his computer I can ping the benq router and my PC. His PC is also
responding to pings from my XP machine. I can't ping anything on the WAN
side. I've run winipcfg on his machine and it picks up an IP address (in the
192.168.1.* range - so all perfectly normal) from the DHCP server on the
benq router. I've also tried assigning fixed IPs incase that made it
happier. I've deleted and re-installed all the network components from
within the Network control panel to rebuild the TCPIP stack. However none of
this seems to make any difference.

I've grilled my friend about whether he has installed any new software or
changed any settings. The only thing he can remember is BullGuard (the demo
or trial version) of the security/firewall software which he installed, then
uninstalled. It seems the uninstallation did not go smoothly (sorry, I can't
be more specific) and I wonder whether this may be associated with the
problem.

Any thoughts or advice would be really appreciated as I'm at my wits end.
Thanks!

All the best,

Dan

On Thu, 04 Mar 2004 21:30:22 GMT, "Dan Sheppard"
<(E-Mail Removed)> wrote:

>Hi
>

>I've grilled my friend about whether he has installed any new software or
>changed any settings. The only thing he can remember is BullGuard (the demo
>or trial version) of the security/firewall software which he installed, then
>uninstalled. It seems the uninstallation did not go smoothly (sorry, I can't
>be more specific) and I wonder whether this may be associated with the
>problem.
>
>Any thoughts or advice would be really appreciated as I'm at my wits end.
>Thanks!
>
Have you tried using a `restore' point from before the mishap?

Clansman

On Thu, 04 Mar 2004 21:30:22 +0000, Dan Sheppard wrote:

> Hi
>
> I have a slightly odd problem with my network. A friend and I share an
> ntl:home cable modem (the Ambit stand alone version) via a Benq ESG 103
> router. All was working fine until yesterday when my friend's WinME machine
> refused to connect to the internet. My XP machine is fine and I attached my
> old Win95 laptop to the end of his ethernet cable to test it and that was
> fine too.
>
> From his computer I can ping the benq router and my PC. His PC is also
> responding to pings from my XP machine. I can't ping anything on the WAN
> side. I've run winipcfg on his machine and it picks up an IP address (in the
> 192.168.1.* range - so all perfectly normal) from the DHCP server on the
> benq router. I've also tried assigning fixed IPs incase that made it
> happier. I've deleted and re-installed all the network components from
> within the Network control panel to rebuild the TCPIP stack. However none of
> this seems to make any difference.
>
> I've grilled my friend about whether he has installed any new software or
> changed any settings. The only thing he can remember is BullGuard (the demo
> or trial version) of the security/firewall software which he installed, then
> uninstalled. It seems the uninstallation did not go smoothly (sorry, I can't
> be more specific) and I wonder whether this may be associated with the
> problem.
>
> Any thoughts or advice would be really appreciated as I'm at my wits end.
> Thanks!
>
> All the best,
>
> Dan


Check the default gateway and the DNS server settings on your friends
computer.

Graham