Unreliable ADSL lines @ 2.5km from BT exchange

Hi folks...

Been having lots of problems with my DSL line, on and off for a couple
of years. Did get it fixed at one point when some kind BT engineer
swapped the pair, but I'm back where I started as of about three months
ago. I haven't had the time up till now to put in a new call, but I did
change routers to a Belkin F5D7630 badged Micra Digital some time ago..
TNA. I can't keep a vpn connection open for more than twnenty minutes or
so and it's bugging the hell out of me, but last time I spoke to my ISP
@ home they told me (C&W engineers) that the following stats were
normal(?).. this is a BT line, all copper, ca. 2.5km from major
exchange. Never had more than 2048/448, been interleaved and fast and
back to interleaved, also the ppp connection terminates when it rains..
don't know what FEC/HEC errors are so I need some ammunition for the
call centre .. this is driving me mad cos' I tested all the equipment
at a friendly neighbours' place and got >3mbps stable.

>>--snip--<<

Link Type Fast Path
Up/Down Stream 461/1600
Up/Down Noise Margin 7 dB 7 dB
Up/Down Attenuation 82 dB 62 dB

Error Indicators (Near End/Far End)
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 328376 34277
Fast Path CRC Error 0 0
Interleaved Path CRC Error 142249 156
Loss of Signal Defect 0 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 18725 0

>>--snip--<<

Regards....j
--

On Tue, 05 Jan 2010 21:45:06 +0000, Ben Davis wrote:

> Been having lots of problems with my DSL line, on and off for a couple
> of years. Did get it fixed at one point when some kind BT engineer
> swapped the pair, but I'm back where I started as of about three months
> ago. I haven't had the time up till now to put in a new call, but I did
> change routers to a Belkin F5D7630 badged Micra Digital some time ago..
> TNA. I can't keep a vpn connection open for more than twnenty minutes or
> so and it's bugging the hell out of me, but last time I spoke to my ISP
> @ home they told me (C&W engineers) that the following stats were
> normal(?).. this is a BT line, all copper, ca. 2.5km from major
> exchange. Never had more than 2048/448, been interleaved and fast and
> back to interleaved, also the ppp connection terminates when it rains..
> don't know what FEC/HEC errors are so I need some ammunition for the
> call centre .. this is driving me mad cos' I tested all the equipment
> at a friendly neighbours' place and got >3mbps stable.

If you get desperate...

http://aa.nu/broadband-trial.html
--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

"Ben Davis" <(E-Mail Removed)> wrote in message
news:3goc17-(E-Mail Removed)...
> Hi folks...
>
> Been having lots of problems with my DSL line, on and off for a couple of
> years. Did get it fixed at one point when some kind BT engineer swapped
> the pair, but I'm back where I started as of about three months ago. I
> haven't had the time up till now to put in a new call, but I did change
> routers to a Belkin F5D7630 badged Micra Digital some time ago.. TNA. I
> can't keep a vpn connection open for more than twnenty minutes or so and
> it's bugging the hell out of me, but last time I spoke to my ISP @ home
> they told me (C&W engineers) that the following stats were normal(?)..
> this is a BT line, all copper, ca. 2.5km from major exchange. Never had
> more than 2048/448, been interleaved and fast and back to interleaved,
> also the ppp connection terminates when it rains.. don't know what FEC/HEC
> errors are so I need some ammunition for the call centre .. this is
> driving me mad cos' I tested all the equipment at a friendly neighbours'
> place and got >3mbps stable.
>
> >>--snip--<<
>
> Link Type Fast Path
> Up/Down Stream 461/1600
> Up/Down Noise Margin 7 dB 7 dB
> Up/Down Attenuation 82 dB 62 dB
>
> Error Indicators (Near End/Far End)
> Fast Path FEC Correction 0 0
> Interleaved Path FEC Correction 328376 34277
> Fast Path CRC Error 0 0
> Interleaved Path CRC Error 142249 156
> Loss of Signal Defect 0 ---
> Fast Path HEC Error 0 0
> Interleaved Path HEC Error 18725 0

Suggest you change to a professional ISP first. Either Andrews & Arnold or
Zen.

Then get the ISP to call out BT - ideally having logged the faults caused by
rain.

If the line length is 2.5km the download loss at 62dB is rather high ...

--
Graham J