Unable to connect, Dial-up networking = 0.0 MB

I am unable to connect to AOL from my computer.

AOL tech support helped me diagnose the problem but
couldn't help fix it.

When I go under
Start -> Settings -> Control Panel -> Add/Remove Programs -
> Windows Setup tab -> Communications -> Dial-up Networking

the space required for this is 0.0 MB. It should be more
than this for the internet connection to work and I dont
know how to fix this.

Anyone knows how this can be fixed?

Thanks for help.

Daisy

Daisy,

What exact problems are you having? That Dial-Up Networking shows as
needing 0.0 MB is quite correct as installing DUN adds no files but
instead just makes some configuration changes in the registry. So forget
about the 0.0 MB and go ahead and install and then post back and give
details of any problems you are having.
--
Mike Maltby MS-MVP
(E-Mail Removed)


Daisy <(E-Mail Removed)> wrote:

> I am unable to connect to AOL from my computer.
>
> AOL tech support helped me diagnose the problem but
> couldn't help fix it.
>
> When I go under
> Start -> Settings -> Control Panel -> Add/Remove Programs -
>> Windows Setup tab -> Communications -> Dial-up Networking
>
> the space required for this is 0.0 MB. It should be more
> than this for the internet connection to work and I dont
> know how to fix this.
>
> Anyone knows how this can be fixed?
>
> Thanks for help.

Mike,
Thanks for prompt response.

When I sign on to AOL using Home networking (I have the
AOL broadband and Linksys router), it says trying to
connect using TCP/IP and then displays this message.

Attempt 1) [Home Network 1] The connection to the AOL
Service timed out. (02-04015)

I called up AOL tech support and they said because I have
0.0 MB under the dial-up networking, it doesn't let me
connect.

What am I missing?

Thanks again for your help.

Daisy

>-----Original Message-----
>Daisy,
>
>What exact problems are you having? That Dial-Up
Networking shows as
>needing 0.0 MB is quite correct as installing DUN adds no
files but
>instead just makes some configuration changes in the
registry. So forget
>about the 0.0 MB and go ahead and install and then post
back and give
>details of any problems you are having.
>--
>Mike Maltby MS-MVP
>(E-Mail Removed)
>
>
>Daisy <(E-Mail Removed)> wrote:
>
>> I am unable to connect to AOL from my computer.
>>
>> AOL tech support helped me diagnose the problem but
>> couldn't help fix it.
>>
>> When I go under
>> Start -> Settings -> Control Panel -> Add/Remove
Programs -
>>> Windows Setup tab -> Communications -> Dial-up
Networking
>>
>> the space required for this is 0.0 MB. It should be more
>> than this for the internet connection to work and I dont
>> know how to fix this.
>>
>> Anyone knows how this can be fixed?
>>
>> Thanks for help.
>
>.
>

Daisy I'm sorry but I can't help with AOL problems never having used their
"service" but maybe someone who uses AOL will see your message and be able
to help you.

It does appear though that the AOL support person you spoke to is living
up to the reputation of those at AOL being clueless when it comes to the
operation of a computer. I do feel that you need to seek help from AOL
but this time try to speak to someone who has some idea of what they are
talking about.

Regards,
--
Mike Maltby MS-MVP
(E-Mail Removed)


Daisy <(E-Mail Removed)> wrote:

> Mike,
> Thanks for prompt response.
>
> When I sign on to AOL using Home networking (I have the
> AOL broadband and Linksys router), it says trying to
> connect using TCP/IP and then displays this message.
>
> Attempt 1) [Home Network 1] The connection to the AOL
> Service timed out. (02-04015)
>
> I called up AOL tech support and they said because I have
> 0.0 MB under the dial-up networking, it doesn't let me
> connect.
>
> What am I missing?

In article <023501c48e08$4ff279b0$(E-Mail Removed)>, Daisy says...

> Thanks for prompt response.

> When I sign on to AOL using Home networking (I have the
> AOL broadband and Linksys router), it says trying to
> connect using TCP/IP and then displays this message.

> Attempt 1) [Home Network 1] The connection to the AOL
> Service timed out. (02-04015)

I am guessing DSL? It the Linksys a combo DSL Modem/Router, or do you have a
separate modem? Has the connection ever worked before?

> I called up AOL tech support and they said because I have
> 0.0 MB under the dial-up networking, it doesn't let me
> connect.

Dial-up networking shouldn't be involved in a broadband TCP/IP connection;
but who knows what sort of nonsense AOL is implementing now. You might check
here:

http://www.dslreports.com/forum/aolplus

> What am I missing?

That AOL support has not a clue about what they are telling you. You are
paying for that non-service.

> Thanks again for your help.


--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

Not that I know if it applies in this case but here in the UK where for
ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
requires the use of DUN.
--
Mike Maltby MS-MVP
(E-Mail Removed)


N. Miller <(E-Mail Removed)> wrote:

> In article <023501c48e08$4ff279b0$(E-Mail Removed)>, Daisy says...
>
>> Thanks for prompt response.
>
>> When I sign on to AOL using Home networking (I have the
>> AOL broadband and Linksys router), it says trying to
>> connect using TCP/IP and then displays this message.
>
>> Attempt 1) [Home Network 1] The connection to the AOL
>> Service timed out. (02-04015)
>
> I am guessing DSL? It the Linksys a combo DSL Modem/Router, or do you
> have a separate modem? Has the connection ever worked before?
>
>> I called up AOL tech support and they said because I have
>> 0.0 MB under the dial-up networking, it doesn't let me
>> connect.
>
> Dial-up networking shouldn't be involved in a broadband TCP/IP
> connection; but who knows what sort of nonsense AOL is implementing
> now. You might check here:
>
> http://www.dslreports.com/forum/aolplus
>
>> What am I missing?
>
> That AOL support has not a clue about what they are telling you. You
> are paying for that non-service.
>
>> Thanks again for your help.

Thanks Norman & Mike.

It is DSL connection. Modem and router (Linksys BEFSR41)
are separate.

Yes, the connection has worked before with this machine
(Win ME). Two other computers (Win 98) are connected to
router and AOL works fine on them.

I will check on the other forum.

Thanks.

Daisy

>-----Original Message-----
>In article <023501c48e08$4ff279b0$(E-Mail Removed)>,
Daisy says...
>
>> Thanks for prompt response.
>
>> When I sign on to AOL using Home networking (I have the
>> AOL broadband and Linksys router), it says trying to
>> connect using TCP/IP and then displays this message.
>
>> Attempt 1) [Home Network 1] The connection to the AOL
>> Service timed out. (02-04015)
>
>I am guessing DSL? It the Linksys a combo DSL
Modem/Router, or do you have a
>separate modem? Has the connection ever worked before?
>
>> I called up AOL tech support and they said because I
have
>> 0.0 MB under the dial-up networking, it doesn't let me
>> connect.
>
>Dial-up networking shouldn't be involved in a broadband
TCP/IP connection;
>but who knows what sort of nonsense AOL is implementing
now. You might check
>here:
>
>http://www.dslreports.com/forum/aolplus
>
>> What am I missing?
>
>That AOL support has not a clue about what they are
telling you. You are
>paying for that non-service.
>
>> Thanks again for your help.
>
>
>--
>Norman
>~Win dain a lotica, En vai tu ri, Si lo ta
>~Fin dein a loluca, En dragu a sei lain
>~Vi fa-ru les shutai am, En riga-lint
>.
>

In article <(E-Mail Removed)>, Mike M says...

> Not that I know if it applies in this case but here in the UK where for
> ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
> requires the use of DUN.

And you guys don't drive on the right side of the road, either!

And the poor Japanese; adopted the worst mannerisms of the two most
influential civilizations in history; writing from China, and driving from
Britain!

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

In article <(E-Mail Removed)>, Mike M says...

> Not that I know if it applies in this case but here in the UK where for
> ADSL we tend to use PPPOA rather than PPPOE most access via a USB modems
> requires the use of DUN.

One other point, having read Daisy's response. If there is a router between
the computer and the Internet, as she is describing, a DUN on the computer
really should be out of the picture; the router, not the computer, handles
the connection. So it is with PPPoE; I can't imagine how that would differ
for PPPoA.

After I installed my router, I removed Enternet 300 from the computer.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

In article <2cbd01c48eb4$531418e0$(E-Mail Removed)>, Daisy says...

> It is DSL connection. Modem and router (Linksys BEFSR41)
> are separate.

Ethernet modem; good. They are better than USB modems.

> Yes, the connection has worked before with this machine
> (Win ME). Two other computers (Win 98) are connected to
> router and AOL works fine on them.

How is the router configured for the connection? The firmware in my Linksys
BEFSR11 gives me the following choices:

Obtain an IP automatically
Static IP
PPPoE
PPTP

When I was connecting it to the Internet, I had to use "PPPoE". I am
currently running some local tests, and use "Obtain IP automatically"; it
pulls an IP address from my Netgear gateway device.

> I will check on the other forum.

Look at the Linksys forum at that site I gave you as well.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint