Unable to connect to BB

A friend in Wakefield area has been unable to connect to TalkTalk Broadband
over past 3 days.
TT customer Services have taken him thro' their procedures, including
uninstalling his Anti-virus etc, and left him, still unconnected, but with
the thought that BT have an intermittent problem at his exchange (Sandal),
which may be fixed by 21st December!!

This could be a genuine situation of course, but I have my doubts.

Is it possible to check the adsl status at Sandal exchange / his line, and
if so, how would we go about it?

(He is with TalkTalk for line rental - calls - Broadband.)

Will appreciate any help

dfrog

"dfrog" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>A friend in Wakefield area has been unable to connect to TalkTalk
>Broadband
> over past 3 days.
> TT customer Services have taken him thro' their procedures,
> including
> uninstalling his Anti-virus etc, and left him, still unconnected,
> but with
> the thought that BT have an intermittent problem at his exchange
> (Sandal),
> which may be fixed by 21st December!!
>
> This could be a genuine situation of course, but I have my doubts.
>
> Is it possible to check the adsl status at Sandal exchange / his
> line, and
> if so, how would we go about it?
>
> (He is with TalkTalk for line rental - calls - Broadband.)
>
> Will appreciate any help
>
> dfrog

The only way of finding out if there are problems in a specific
exchange is to get friendly with the local engineers, you'll learn a
lot more truth without the spin if you do that.

The implied problem with BT is a standard excuse used by most (if not
all) LLU suppliers, take no notice of it & keep on at TT. Your friend
is their customer & it's up to TT to resolve the problem, not anybody
else or any other company (had the same problem with SKY who implied,
well actually stated, it was a BT problem when it most emphatically
wasn't).

"kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
news:eks8df$3ok$(E-Mail Removed)...
>
> "dfrog" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>A friend in Wakefield area has been unable to connect to TalkTalk
>>Broadband
>> over past 3 days.
>> TT customer Services have taken him thro' their procedures, including
>> uninstalling his Anti-virus etc, and left him, still unconnected, but
>> with
>> the thought that BT have an intermittent problem at his exchange
>> (Sandal),
>> which may be fixed by 21st December!!
>>
>> This could be a genuine situation of course, but I have my doubts.
>>
>> Is it possible to check the adsl status at Sandal exchange / his line,
>> and
>> if so, how would we go about it?
>>
>> (He is with TalkTalk for line rental - calls - Broadband.)
>>
>> Will appreciate any help
>>
>> dfrog
>
> The only way of finding out if there are problems in a specific exchange
> is to get friendly with the local engineers, you'll learn a lot more truth
> without the spin if you do that.
>
> The implied problem with BT is a standard excuse used by most (if not all)
> LLU suppliers, take no notice of it & keep on at TT. Your friend is their
> customer & it's up to TT to resolve the problem, not anybody else or any
> other company (had the same problem with SKY who implied, well actually
> stated, it was a BT problem when it most emphatically wasn't).

Thanks kráftéé, I appreciate your help and will pass this on to friend,

dfrog

dfrog wrote:
> "kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
> news:eks8df$3ok$(E-Mail Removed)...
>>
>> "dfrog" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> A friend in Wakefield area has been unable to connect to TalkTalk
>>> Broadband
>>> over past 3 days.
>>> TT customer Services have taken him thro' their procedures,
>>> including uninstalling his Anti-virus etc, and left him, still
>>> unconnected, but with
>>> the thought that BT have an intermittent problem at his exchange
>>> (Sandal),
>>> which may be fixed by 21st December!!
>>>
>>> This could be a genuine situation of course, but I have my doubts.
>>>
>>> Is it possible to check the adsl status at Sandal exchange / his
>>> line, and
>>> if so, how would we go about it?
>>>
>>> (He is with TalkTalk for line rental - calls - Broadband.)
>>>
>>> Will appreciate any help
>>>
>>> dfrog
>>
>> The only way of finding out if there are problems in a specific
>> exchange is to get friendly with the local engineers, you'll learn
>> a
>> lot more truth without the spin if you do that.
>>
>> The implied problem with BT is a standard excuse used by most (if
>> not all) LLU suppliers, take no notice of it & keep on at TT. Your
>> friend is their customer & it's up to TT to resolve the problem,
>> not
>> anybody else or any other company (had the same problem with SKY
>> who
>> implied, well actually stated, it was a BT problem when it most
>> emphatically wasn't).
>
> Thanks kráftéé, I appreciate your help and will pass this on to
> friend,
> dfrog

Oh I forgot one very important point, if TT tells your friend to
report a fault on their line to BT _DO_NOT_DO_IT.

If your friend does it will open up the gates of visit charges, etc &
the problem not being resolved. As said before your friend is TTs
customer it is for them to contact BT (& pay BT for the priviledge
which is why some try to con their customers to do it for them)

In article <eks8df$3ok$(E-Mail Removed)>, kraftee@b&e-cottee.me.uk
says...

> The only way of finding out if there are problems in a specific
> exchange is to get friendly with the local engineers

Hmmm, there used to be someone local to Eastbourne who was a BT engineer
and who posted to Usenet.

I could do with knowing when the VP at my exchange will /really/ be
sorted out, and not just guess at the various dates spouted on a variety
of exchange checkers.

"kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
news:ekspdi$95h$(E-Mail Removed)...
> dfrog wrote:
>> "kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
>> news:eks8df$3ok$(E-Mail Removed)...
>>>
>>> "dfrog" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> A friend in Wakefield area has been unable to connect to TalkTalk
>>>> Broadband
>>>> over past 3 days.
>>>> TT customer Services have taken him thro' their procedures,
>>>> including uninstalling his Anti-virus etc, and left him, still
>>>> unconnected, but with
>>>> the thought that BT have an intermittent problem at his exchange
>>>> (Sandal),
>>>> which may be fixed by 21st December!!
>>>>
>>>> This could be a genuine situation of course, but I have my doubts.
>>>>
>>>> Is it possible to check the adsl status at Sandal exchange / his
>>>> line, and
>>>> if so, how would we go about it?
>>>>
>>>> (He is with TalkTalk for line rental - calls - Broadband.)
>>>>
>>>> Will appreciate any help
>>>>
>>>> dfrog
>>>
>>> The only way of finding out if there are problems in a specific
>>> exchange is to get friendly with the local engineers, you'll learn a
>>> lot more truth without the spin if you do that.
>>>
>>> The implied problem with BT is a standard excuse used by most (if
>>> not all) LLU suppliers, take no notice of it & keep on at TT. Your
>>> friend is their customer & it's up to TT to resolve the problem, not
>>> anybody else or any other company (had the same problem with SKY who
>>> implied, well actually stated, it was a BT problem when it most
>>> emphatically wasn't).
>>
>> Thanks kráftéé, I appreciate your help and will pass this on to
>> friend,
>> dfrog
>
> Oh I forgot one very important point, if TT tells your friend to report a
> fault on their line to BT _DO_NOT_DO_IT.
>
> If your friend does it will open up the gates of visit charges, etc & the
> problem not being resolved. As said before your friend is TTs customer it
> is for them to contact BT (& pay BT for the priviledge which is why some
> try to con their customers to do it for them)

More thanks kráftéé, will pass this on too.

dfrog

"dfrog" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
> news:ekspdi$95h$(E-Mail Removed)...
>> dfrog wrote:
>>> "kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
>>> news:eks8df$3ok$(E-Mail Removed)...
>>>>
>>>> "dfrog" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> A friend in Wakefield area has been unable to connect to TalkTalk
>>>>> Broadband
>>>>> over past 3 days.
>>>>> TT customer Services have taken him thro' their procedures,
>>>>> including uninstalling his Anti-virus etc, and left him, still
>>>>> unconnected, but with
>>>>> the thought that BT have an intermittent problem at his exchange
>>>>> (Sandal),
>>>>> which may be fixed by 21st December!!
>>>>>
>>>>> This could be a genuine situation of course, but I have my doubts.
>>>>>
>>>>> Is it possible to check the adsl status at Sandal exchange / his
>>>>> line, and
>>>>> if so, how would we go about it?
>>>>>
>>>>> (He is with TalkTalk for line rental - calls - Broadband.)
>>>>>
>>>>> Will appreciate any help
>>>>>
>>>>> dfrog
>>>>
>>>> The only way of finding out if there are problems in a specific
>>>> exchange is to get friendly with the local engineers, you'll learn a
>>>> lot more truth without the spin if you do that.
>>>>
>>>> The implied problem with BT is a standard excuse used by most (if
>>>> not all) LLU suppliers, take no notice of it & keep on at TT. Your
>>>> friend is their customer & it's up to TT to resolve the problem, not
>>>> anybody else or any other company (had the same problem with SKY who
>>>> implied, well actually stated, it was a BT problem when it most
>>>> emphatically wasn't).
>>>
>>> Thanks kráftéé, I appreciate your help and will pass this on to
>>> friend,
>>> dfrog
>>
>> Oh I forgot one very important point, if TT tells your friend to report a
>> fault on their line to BT _DO_NOT_DO_IT.
>>
>> If your friend does it will open up the gates of visit charges, etc & the
>> problem not being resolved. As said before your friend is TTs customer
>> it is for them to contact BT (& pay BT for the priviledge which is why
>> some try to con their customers to do it for them)
>
> More thanks kráftéé, will pass this on too.


Yes kraftee's advice is spot on. Your friend has a legally bindingl Contract
with TT - not BT, ITV, the bloke in the corner shop or anyone else who TT
may care to blame for the problem. It is TT's responsibility to ensure your
friend receives the service they have contracted to provide & it's they
alone who are obliged to sort out any problems with the service, no matter
whose equipment the fault or problem may actually be on.

So your friend needs to persevere with TT & get *them* to sort the problem
out (easier said than done I know).

Joe Lee


> dfrog

"Joe Lee" <invalid@noaddress> wrote in message
news:45723bd5$0$1393$(E-Mail Removed)...
>
> "dfrog" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> "kráftéé" <kraftee@b&e-cottee.me.uk> wrote in message
>> news:ekspdi$95h$(E-Mail Removed)...
>>> dfrog wrote:

S N I P...........................................


>>> Oh I forgot one very important point, if TT tells your friend to report
>>> a fault on their line to BT _DO_NOT_DO_IT.
>>>
>>> If your friend does it will open up the gates of visit charges, etc &
>>> the problem not being resolved. As said before your friend is TTs
>>> customer it is for them to contact BT (& pay BT for the priviledge which
>>> is why some try to con their customers to do it for them)
>>
>> More thanks kráftéé, will pass this on too.
>
>
> Yes kraftee's advice is spot on. Your friend has a legally bindingl
> Contract with TT - not BT, ITV, the bloke in the corner shop or anyone
> else who TT may care to blame for the problem. It is TT's responsibility
> to ensure your friend receives the service they have contracted to provide
> & it's they alone who are obliged to sort out any problems with the
> service, no matter whose equipment the fault or problem may actually be
> on.
>
> So your friend needs to persevere with TT & get *them* to sort the problem
> out (easier said than done I know).
>
> Joe Lee
>

Thanks for that Joe :-)

dfrog