Tuscansurf query

A friend asked me to help him with his Tuscansurf Broadband which is causing
him some grief.
I found that when he was sending email he was using yahoo which is obviously
bundled with his system
But I was amazed to find that he had to give a user name and password in
order to go on line and after that when he opened the yahoo email he had to
give a user name and password again.
What I want to know from anyone who is experienced with Tuscansurf, is this
the standard procedure?
With my Broadband I am on line automatically I switch on and can use Outlook
Express immediately.
Also when I tried to use Outlook Express with his settings I could not get a
connection
Can anyone help please
Blair

"bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>A friend asked me to help him with his Tuscansurf Broadband which is
>causing him some grief.
> I found that when he was sending email he was using yahoo which is
> obviously bundled with his system
> But I was amazed to find that he had to give a user name and password in
> order to go on line and after that when he opened the yahoo email he had
> to give a user name and password again.
> What I want to know from anyone who is experienced with Tuscansurf, is
> this the standard procedure?
> With my Broadband I am on line automatically I switch on and can use
> Outlook Express immediately.
> Also when I tried to use Outlook Express with his settings I could not get
> a connection
> Can anyone help please
> Blair

Sounds like he has a USB broadband modem. I had one for a while and,
because it is powered from the PC's USB port, it shuts down with the PC
which means that, when you boot up, it has to make the connection hence the
need to enter username and password. When you connect to Yahoo they
expect a username and password to enter their system. Does his ISP not
have its own email service instead of him relying on Yahoo?
--
Keith Willcocks

"Keith Willcocks" <(E-Mail Removed)> wrote in message
news:fp0pks$ahc$(E-Mail Removed)...
>
> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>A friend asked me to help him with his Tuscansurf Broadband which is
>>causing him some grief.
>> I found that when he was sending email he was using yahoo which is
>> obviously bundled with his system
>> But I was amazed to find that he had to give a user name and password in
>> order to go on line and after that when he opened the yahoo email he had
>> to give a user name and password again.
>> What I want to know from anyone who is experienced with Tuscansurf, is
>> this the standard procedure?
>> With my Broadband I am on line automatically I switch on and can use
>> Outlook Express immediately.
>> Also when I tried to use Outlook Express with his settings I could not
>> get a connection
>> Can anyone help please
>> Blair
>
> Sounds like he has a USB broadband modem. I had one for a while and,
> because it is powered from the PC's USB port, it shuts down with the PC
> which means that, when you boot up, it has to make the connection hence
> the need to enter username and password. When you connect to Yahoo they
> expect a username and password to enter their system. Does his ISP not
> have its own email service instead of him relying on Yahoo?
> --
> Keith Willcocks

Thanks for your reply with your probable explanation. As far as the email
system is concerned I will check on my next visit to my friend to see if
there is a local system. I favour using Outlook Express but when I tried
with the settings he gave me I had no joy
Blair

"Keith Willcocks" <(E-Mail Removed)> wrote in message
news:fp0pks$ahc$(E-Mail Removed)...
>
> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>A friend asked me to help him with his Tuscansurf Broadband which is
>>causing him some grief.
>> I found that when he was sending email he was using yahoo which is
>> obviously bundled with his system
>> But I was amazed to find that he had to give a user name and password in
>> order to go on line and after that when he opened the yahoo email he had
>> to give a user name and password again.
>> What I want to know from anyone who is experienced with Tuscansurf, is
>> this the standard procedure?
>> With my Broadband I am on line automatically I switch on and can use
>> Outlook Express immediately.
>> Also when I tried to use Outlook Express with his settings I could not
>> get a connection
>> Can anyone help please
>> Blair
>
> Sounds like he has a USB broadband modem. I had one for a while and,
> because it is powered from the PC's USB port, it shuts down with the PC
> which means that, when you boot up, it has to make the connection hence
> the need to enter username and password. When you connect to Yahoo they
> expect a username and password to enter their system. Does his ISP not
> have its own email service instead of him relying on Yahoo?
> --
> Keith Willcocks

I have now looked at his system and there is a Toucan Surf server which he
did not use.when he failed to get a proper connection in Outlook Express.
His sister who uses the Yahoo email system put this on his PC with a
different user name and a different password to the broadband connections
settings which Toucan had given him.
I then tried these settings on Outlook Express but would not connect.
Since his telephone number is tied to the yahoo settings is it possible to
change to Outlook Express using the settings Toucan gave him in the first
place?
Blair

"bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>
> "Keith Willcocks" <(E-Mail Removed)> wrote in message
> news:fp0pks$ahc$(E-Mail Removed)...
>>
>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>causing him some grief.
>>> I found that when he was sending email he was using yahoo which is
>>> obviously bundled with his system
>>> But I was amazed to find that he had to give a user name and password in
>>> order to go on line and after that when he opened the yahoo email he had
>>> to give a user name and password again.
>>> What I want to know from anyone who is experienced with Tuscansurf, is
>>> this the standard procedure?
>>> With my Broadband I am on line automatically I switch on and can use
>>> Outlook Express immediately.
>>> Also when I tried to use Outlook Express with his settings I could not
>>> get a connection
>>> Can anyone help please
>>> Blair
>>
>> Sounds like he has a USB broadband modem. I had one for a while and,
>> because it is powered from the PC's USB port, it shuts down with the PC
>> which means that, when you boot up, it has to make the connection hence
>> the need to enter username and password. When you connect to Yahoo
>> they expect a username and password to enter their system. Does his
>> ISP not have its own email service instead of him relying on Yahoo?
>> --
>> Keith Willcocks
>
> I have now looked at his system and there is a Toucan Surf server which he
> did not use.when he failed to get a proper connection in Outlook Express.
> His sister who uses the Yahoo email system put this on his PC with a
> different user name and a different password to the broadband connections
> settings which Toucan had given him.
> I then tried these settings on Outlook Express but would not connect.
> Since his telephone number is tied to the yahoo settings is it possible to
> change to Outlook Express using the settings Toucan gave him in the first
> place?

Surely if he is on broadband then his telephone number should be tied to his
ISP (Toucansurf) not Yahoo. I have a cousin who is on Toucansurf and their
email address is username@toucansurf,com and runs in Outlook Express. Your
friend should certainly have that facility and you should be able to set up
an account for him in OE. This link is to the appropriate help pages on
Toucan's web site.
http://www.toucan.com/surf/help/defa...gory=e_express
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

"Keith Willcocks" <(E-Mail Removed)> wrote in message
news:fp1v8p$134$(E-Mail Removed)...
>
> "bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>>
>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>> news:fp0pks$ahc$(E-Mail Removed)...
>>>
>>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>>causing him some grief.
>>>> I found that when he was sending email he was using yahoo which is
>>>> obviously bundled with his system
>>>> But I was amazed to find that he had to give a user name and password
>>>> in order to go on line and after that when he opened the yahoo email he
>>>> had to give a user name and password again.
>>>> What I want to know from anyone who is experienced with Tuscansurf, is
>>>> this the standard procedure?
>>>> With my Broadband I am on line automatically I switch on and can use
>>>> Outlook Express immediately.
>>>> Also when I tried to use Outlook Express with his settings I could not
>>>> get a connection
>>>> Can anyone help please
>>>> Blair
>>>
>>> Sounds like he has a USB broadband modem. I had one for a while and,
>>> because it is powered from the PC's USB port, it shuts down with the PC
>>> which means that, when you boot up, it has to make the connection hence
>>> the need to enter username and password. When you connect to Yahoo
>>> they expect a username and password to enter their system. Does his
>>> ISP not have its own email service instead of him relying on Yahoo?
>>> --
>>> Keith Willcocks
>>
>> I have now looked at his system and there is a Toucan Surf server which
>> he did not use.when he failed to get a proper connection in Outlook
>> Express.
>> His sister who uses the Yahoo email system put this on his PC with a
>> different user name and a different password to the broadband connections
>> settings which Toucan had given him.
>> I then tried these settings on Outlook Express but would not connect.
>> Since his telephone number is tied to the yahoo settings is it possible
>> to change to Outlook Express using the settings Toucan gave him in the
>> first place?
>
> Surely if he is on broadband then his telephone number should be tied to
> his ISP (Toucansurf) not Yahoo. I have a cousin who is on Toucansurf and
> their email address is username@toucansurf,com and runs in Outlook
> Express. Your friend should certainly have that facility and you should
> be able to set up an account for him in OE. This link is to the
> appropriate help pages on Toucan's web site.
> http://www.toucan.com/surf/help/defa...gory=e_express
> --
> Keith Willcocks
> (If you can't laugh at life, it ain't worth living!)
Thanks again. On my next visit I will follow the procedure in the web site
you quoted
Blair

"bm" <(E-Mail Removed)> wrote in message news:fp3g2l$djp$(E-Mail Removed)...
>
> "Keith Willcocks" <(E-Mail Removed)> wrote in message
> news:fp1v8p$134$(E-Mail Removed)...
>>
>> "bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>>>
>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>> news:fp0pks$ahc$(E-Mail Removed)...
>>>>
>>>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>>>causing him some grief.
>>>>> I found that when he was sending email he was using yahoo which is
>>>>> obviously bundled with his system
>>>>> But I was amazed to find that he had to give a user name and password
>>>>> in order to go on line and after that when he opened the yahoo email
>>>>> he had to give a user name and password again.
>>>>> What I want to know from anyone who is experienced with Tuscansurf, is
>>>>> this the standard procedure?
>>>>> With my Broadband I am on line automatically I switch on and can use
>>>>> Outlook Express immediately.
>>>>> Also when I tried to use Outlook Express with his settings I could not
>>>>> get a connection
>>>>> Can anyone help please
>>>>> Blair
>>>>
>>>> Sounds like he has a USB broadband modem. I had one for a while and,
>>>> because it is powered from the PC's USB port, it shuts down with the PC
>>>> which means that, when you boot up, it has to make the connection hence
>>>> the need to enter username and password. When you connect to Yahoo
>>>> they expect a username and password to enter their system. Does his
>>>> ISP not have its own email service instead of him relying on Yahoo?
>>>> --
>>>> Keith Willcocks
>>>
>>> I have now looked at his system and there is a Toucan Surf server which
>>> he did not use.when he failed to get a proper connection in Outlook
>>> Express.
>>> His sister who uses the Yahoo email system put this on his PC with a
>>> different user name and a different password to the broadband
>>> connections settings which Toucan had given him.
>>> I then tried these settings on Outlook Express but would not connect.
>>> Since his telephone number is tied to the yahoo settings is it possible
>>> to change to Outlook Express using the settings Toucan gave him in the
>>> first place?
>>
>> Surely if he is on broadband then his telephone number should be tied to
>> his ISP (Toucansurf) not Yahoo. I have a cousin who is on Toucansurf
>> and their email address is username@toucansurf,com and runs in Outlook
>> Express. Your friend should certainly have that facility and you should
>> be able to set up an account for him in OE. This link is to the
>> appropriate help pages on Toucan's web site.
>> http://www.toucan.com/surf/help/defa...gory=e_express
>> --

> Thanks again. On my next visit I will follow the procedure in the web
> site you quoted

Post back and let us know how it goes.
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

"Keith Willcocks" <(E-Mail Removed)> wrote in message
news:fp4bl7$ed8$(E-Mail Removed)...
>
> "bm" <(E-Mail Removed)> wrote in message news:fp3g2l$djp$(E-Mail Removed)...
>>
>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>> news:fp1v8p$134$(E-Mail Removed)...
>>>
>>> "bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>>>>
>>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>>> news:fp0pks$ahc$(E-Mail Removed)...
>>>>>
>>>>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>>>>causing him some grief.
>>>>>> I found that when he was sending email he was using yahoo which is
>>>>>> obviously bundled with his system
>>>>>> But I was amazed to find that he had to give a user name and password
>>>>>> in order to go on line and after that when he opened the yahoo email
>>>>>> he had to give a user name and password again.
>>>>>> What I want to know from anyone who is experienced with Tuscansurf,
>>>>>> is this the standard procedure?
>>>>>> With my Broadband I am on line automatically I switch on and can use
>>>>>> Outlook Express immediately.
>>>>>> Also when I tried to use Outlook Express with his settings I could
>>>>>> not get a connection
>>>>>> Can anyone help please
>>>>>> Blair
>>>>>
>>>>> Sounds like he has a USB broadband modem. I had one for a while and,
>>>>> because it is powered from the PC's USB port, it shuts down with the
>>>>> PC which means that, when you boot up, it has to make the connection
>>>>> hence the need to enter username and password. When you connect to
>>>>> Yahoo they expect a username and password to enter their system.
>>>>> Does his ISP not have its own email service instead of him relying on
>>>>> Yahoo?
>>>>> --
>>>>> Keith Willcocks
>>>>
>>>> I have now looked at his system and there is a Toucan Surf server which
>>>> he did not use.when he failed to get a proper connection in Outlook
>>>> Express.
>>>> His sister who uses the Yahoo email system put this on his PC with a
>>>> different user name and a different password to the broadband
>>>> connections settings which Toucan had given him.
>>>> I then tried these settings on Outlook Express but would not connect.
>>>> Since his telephone number is tied to the yahoo settings is it possible
>>>> to change to Outlook Express using the settings Toucan gave him in the
>>>> first place?
>>>
>>> Surely if he is on broadband then his telephone number should be tied to
>>> his ISP (Toucansurf) not Yahoo. I have a cousin who is on Toucansurf
>>> and their email address is username@toucansurf,com and runs in Outlook
>>> Express. Your friend should certainly have that facility and you
>>> should be able to set up an account for him in OE. This link is to the
>>> appropriate help pages on Toucan's web site.
>>> http://www.toucan.com/surf/help/defa...gory=e_express
>>> --
>
>> Thanks again. On my next visit I will follow the procedure in the web
>> site you quoted
>
> Post back and let us know how it goes.
> --
> Keith Willcocks
> (If you can't laugh at life, it ain't worth living!)
I will
Blair

"bm" <(E-Mail Removed)> wrote in message news:fp4da2$e5g$(E-Mail Removed)...
>
> "Keith Willcocks" <(E-Mail Removed)> wrote in message
> news:fp4bl7$ed8$(E-Mail Removed)...
>>
>> "bm" <(E-Mail Removed)> wrote in message news:fp3g2l$djp$(E-Mail Removed)...
>>>
>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>> news:fp1v8p$134$(E-Mail Removed)...
>>>>
>>>> "bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>>>>>
>>>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>>>> news:fp0pks$ahc$(E-Mail Removed)...
>>>>>>
>>>>>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>>>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>>>>>causing him some grief.
>>>>>>> I found that when he was sending email he was using yahoo which is
>>>>>>> obviously bundled with his system
>>>>>>> But I was amazed to find that he had to give a user name and
>>>>>>> password in order to go on line and after that when he opened the
>>>>>>> yahoo email he had to give a user name and password again.
>>>>>>> What I want to know from anyone who is experienced with Tuscansurf,
>>>>>>> is this the standard procedure?
>>>>>>> With my Broadband I am on line automatically I switch on and can use
>>>>>>> Outlook Express immediately.
>>>>>>> Also when I tried to use Outlook Express with his settings I could
>>>>>>> not get a connection
>>>>>>> Can anyone help please
>>>>>>> Blair
>>>>>>
>>>>>> Sounds like he has a USB broadband modem. I had one for a while
>>>>>> and, because it is powered from the PC's USB port, it shuts down with
>>>>>> the PC which means that, when you boot up, it has to make the
>>>>>> connection hence the need to enter username and password. When you
>>>>>> connect to Yahoo they expect a username and password to enter their
>>>>>> system. Does his ISP not have its own email service instead of him
>>>>>> relying on Yahoo?
>>>>>> --
>>>>>> Keith Willcocks
>>>>>
>>>>> I have now looked at his system and there is a Toucan Surf server
>>>>> which he did not use.when he failed to get a proper connection in
>>>>> Outlook Express.
>>>>> His sister who uses the Yahoo email system put this on his PC with a
>>>>> different user name and a different password to the broadband
>>>>> connections settings which Toucan had given him.
>>>>> I then tried these settings on Outlook Express but would not connect.
>>>>> Since his telephone number is tied to the yahoo settings is it
>>>>> possible to change to Outlook Express using the settings Toucan gave
>>>>> him in the first place?
>>>>
>>>> Surely if he is on broadband then his telephone number should be tied
>>>> to his ISP (Toucansurf) not Yahoo. I have a cousin who is on
>>>> Toucansurf and their email address is username@toucansurf,com and runs
>>>> in Outlook Express. Your friend should certainly have that facility
>>>> and you should be able to set up an account for him in OE. This link
>>>> is to the appropriate help pages on Toucan's web site.
>>>> http://www.toucan.com/surf/help/defa...gory=e_express
>>>> --
>>
>>> Thanks again. On my next visit I will follow the procedure in the web
>>> site you quoted
>>
>> Post back and let us know how it goes.
>> --
>> Keith Willcocks
>> (If you can't laugh at life, it ain't worth living!)
> I will
> Blair
I have just spent a frustrating afternoon trying to set up his Outlook
Express email and after carefully following the settings given on Toucan's
Web site I could not get a connection.
I did notice however that the password which Toucan had given him consisted
of 8 characters and there were no additional characters which Toucan would
have added. In the case of Yahoo they added 8 further characters. Could this
be the problem?
Blair

"bm" <(E-Mail Removed)> wrote in message news:fpurjh$i1$(E-Mail Removed)...
>
> "bm" <(E-Mail Removed)> wrote in message news:fp4da2$e5g$(E-Mail Removed)...
>>
>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>> news:fp4bl7$ed8$(E-Mail Removed)...
>>>
>>> "bm" <(E-Mail Removed)> wrote in message news:fp3g2l$djp$(E-Mail Removed)...
>>>>
>>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>>> news:fp1v8p$134$(E-Mail Removed)...
>>>>>
>>>>> "bm" <(E-Mail Removed)> wrote in message news:fp1p2c$5ks$(E-Mail Removed)...
>>>>>>
>>>>>> "Keith Willcocks" <(E-Mail Removed)> wrote in message
>>>>>> news:fp0pks$ahc$(E-Mail Removed)...
>>>>>>>
>>>>>>> "bm" <(E-Mail Removed)> wrote in message news:fov7ok$g3$(E-Mail Removed)...
>>>>>>>>A friend asked me to help him with his Tuscansurf Broadband which is
>>>>>>>>causing him some grief.
>>>>>>>> I found that when he was sending email he was using yahoo which is
>>>>>>>> obviously bundled with his system
>>>>>>>> But I was amazed to find that he had to give a user name and
>>>>>>>> password in order to go on line and after that when he opened the
>>>>>>>> yahoo email he had to give a user name and password again.
>>>>>>>> What I want to know from anyone who is experienced with Tuscansurf,
>>>>>>>> is this the standard procedure?
>>>>>>>> With my Broadband I am on line automatically I switch on and can
>>>>>>>> use Outlook Express immediately.
>>>>>>>> Also when I tried to use Outlook Express with his settings I could
>>>>>>>> not get a connection
>>>>>>>> Can anyone help please
>>>>>>>> Blair
>>>>>>>
>>>>>>> Sounds like he has a USB broadband modem. I had one for a while
>>>>>>> and, because it is powered from the PC's USB port, it shuts down
>>>>>>> with the PC which means that, when you boot up, it has to make the
>>>>>>> connection hence the need to enter username and password. When
>>>>>>> you connect to Yahoo they expect a username and password to enter
>>>>>>> their system. Does his ISP not have its own email service instead of
>>>>>>> him relying on Yahoo?
>>>>>>> --
>>>>>>> Keith Willcocks
>>>>>>
>>>>>> I have now looked at his system and there is a Toucan Surf server
>>>>>> which he did not use.when he failed to get a proper connection in
>>>>>> Outlook Express.
>>>>>> His sister who uses the Yahoo email system put this on his PC with a
>>>>>> different user name and a different password to the broadband
>>>>>> connections settings which Toucan had given him.
>>>>>> I then tried these settings on Outlook Express but would not connect.
>>>>>> Since his telephone number is tied to the yahoo settings is it
>>>>>> possible to change to Outlook Express using the settings Toucan gave
>>>>>> him in the first place?
>>>>>
>>>>> Surely if he is on broadband then his telephone number should be tied
>>>>> to his ISP (Toucansurf) not Yahoo. I have a cousin who is on
>>>>> Toucansurf and their email address is username@toucansurf,com and runs
>>>>> in Outlook Express. Your friend should certainly have that facility
>>>>> and you should be able to set up an account for him in OE. This link
>>>>> is to the appropriate help pages on Toucan's web site.
>>>>> http://www.toucan.com/surf/help/defa...gory=e_express
>>>>> --
>>>
>>>> Thanks again. On my next visit I will follow the procedure in the web
>>>> site you quoted
>>>
>>> Post back and let us know how it goes.
>>> --
>>> Keith Willcocks
>>> (If you can't laugh at life, it ain't worth living!)
>> I will
>> Blair
> I have just spent a frustrating afternoon trying to set up his Outlook
> Express email and after carefully following the settings given on Toucan's
> Web site I could not get a connection.
> I did notice however that the password which Toucan had given him
> consisted of 8 characters and there were no additional characters which
> Toucan would have added. In the case of Yahoo they added 8 further
> characters. Could this be the problem?

You would need to ask Toucan that question. Is it possible that he has
changed his password at any point?

You may find an "I've forgotten my password" option on their website. I
had problems setting up a friend on a new router the other day and it turned
out that he had both his username and password wrong. Only got that sorted
by phoning his ISP.
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)