Trouble getting MAC code

Just a heads up really.

I use Cobweb for ADSL at work, I have paid them happily for years with no
problems, i think the service comes from Tiscali.

Some months ago I started to have intermittent problems, a couple of BT
engineers have been out and 'fixed' stuff, service has been up and down and
currently I haven't connected for a week.
When I phone BT naturally they aren't interested and refer me back to my
ISP, fair enough?
When I phone Cobweb they reckon it is my equipment, I have tried 2 different
routers which work perfectly elsewhere to no avail.

So I am trying to migrate. As a final kick in the teeth I cannot get my MAC
code. It has been a week now, several phone calls and wasted time and I am
no nearer.

Not pleased.
Rick

"R D S" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Just a heads up really.
>
> I use Cobweb for ADSL at work, I have paid them happily for years with no
> problems, i think the service comes from Tiscali.
>
> Some months ago I started to have intermittent problems, a couple of BT
> engineers have been out and 'fixed' stuff, service has been up and down
> and currently I haven't connected for a week.
> When I phone BT naturally they aren't interested and refer me back to my
> ISP, fair enough?
> When I phone Cobweb they reckon it is my equipment, I have tried 2
> different routers which work perfectly elsewhere to no avail.
>
> So I am trying to migrate. As a final kick in the teeth I cannot get my
> MAC code. It has been a week now, several phone calls and wasted time and
> I am no nearer.
>
> Not pleased.
> Rick
>
>
>

Are they refusing to give you a MAC code? or are they draging their heals?
If they are refusing to issue a MAC code, then you can complain to OFCOM.

On Thu, 28 Jun 2007 11:33:53 +0100, "ABC"
<(E-Mail Removed)> wrote:

>
>"R D S" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> Just a heads up really.
>>
>> I use Cobweb for ADSL at work, I have paid them happily for years with no
>> problems, i think the service comes from Tiscali.
>>
>> Some months ago I started to have intermittent problems, a couple of BT
>> engineers have been out and 'fixed' stuff, service has been up and down
>> and currently I haven't connected for a week.
>> When I phone BT naturally they aren't interested and refer me back to my
>> ISP, fair enough?
>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>> different routers which work perfectly elsewhere to no avail.
>>
>> So I am trying to migrate. As a final kick in the teeth I cannot get my
>> MAC code. It has been a week now, several phone calls and wasted time and
>> I am no nearer.
>>
>> Not pleased.
>> Rick
>>
>>
>>
>
>Are they refusing to give you a MAC code? or are they draging their heals?
>If they are refusing to issue a MAC code, then you can complain to OFCOM.
>

You can find Ofcom's advise here
http://www.ofcom.org.uk/complain/int...?itemid=309063

"Digby" <a> wrote in message
news:(E-Mail Removed)...
> On Thu, 28 Jun 2007 11:33:53 +0100, "ABC"
> <(E-Mail Removed)> wrote:
>
>>
>>"R D S" <(E-Mail Removed)> wrote in message
>>news:(E-Mail Removed)...
>>> Just a heads up really.
>>>
>>> I use Cobweb for ADSL at work, I have paid them happily for years with
>>> no
>>> problems, i think the service comes from Tiscali.
>>>
>>> Some months ago I started to have intermittent problems, a couple of BT
>>> engineers have been out and 'fixed' stuff, service has been up and down
>>> and currently I haven't connected for a week.
>>> When I phone BT naturally they aren't interested and refer me back to my
>>> ISP, fair enough?
>>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>>> different routers which work perfectly elsewhere to no avail.
>>>
>>> So I am trying to migrate. As a final kick in the teeth I cannot get my
>>> MAC code. It has been a week now, several phone calls and wasted time
>>> and
>>> I am no nearer.
>>>
>>> Not pleased.
>>> Rick
>>>
>>>
>>>
>>
>>Are they refusing to give you a MAC code? or are they draging their heals?
>>If they are refusing to issue a MAC code, then you can complain to OFCOM.
>>
>
> You can find Ofcom's advise here
> http://www.ofcom.org.uk/complain/int...?itemid=309063

And more specifically -
http://www.ofcom.org.uk/consumeradvi...ce/switch/mac/
You'll see that your ISP must give you a MAC within 5 working days (that's
normally one week in practical terms), and it lasts for 30 days.
If you've waited over a week, it's time to get in touch with OFCOM.

George

ABC wrote:
> "R D S" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Just a heads up really.
>>
>> I use Cobweb for ADSL at work, I have paid them happily for years
>> with no problems, i think the service comes from Tiscali.
>>
>> Some months ago I started to have intermittent problems, a couple of
>> BT engineers have been out and 'fixed' stuff, service has been up
>> and down and currently I haven't connected for a week.
>> When I phone BT naturally they aren't interested and refer me back
>> to my ISP, fair enough?
>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>> different routers which work perfectly elsewhere to no avail.
>>
>> So I am trying to migrate. As a final kick in the teeth I cannot get
>> my MAC code. It has been a week now, several phone calls and wasted
>> time and I am no nearer.
>>
>> Not pleased.
>> Rick
>>
>>
>>
>
> Are they refusing to give you a MAC code? or are they draging their
> heals? If they are refusing to issue a MAC code, then you can
> complain to OFCOM.

Maybe they are happy to give out a MAC but wonder what a "Migration
Authorisation Code Code" is. ;-)


--
60 day free DVD rental: www.southeastbirmingham.co.uk/dvd
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"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news_Qgi.13291$(E-Mail Removed) k...
> ABC wrote:
>> "R D S" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Just a heads up really.
>>>
>>> I use Cobweb for ADSL at work, I have paid them happily for years
>>> with no problems, i think the service comes from Tiscali.
>>>
>>> Some months ago I started to have intermittent problems, a couple of
>>> BT engineers have been out and 'fixed' stuff, service has been up
>>> and down and currently I haven't connected for a week.
>>> When I phone BT naturally they aren't interested and refer me back
>>> to my ISP, fair enough?
>>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>>> different routers which work perfectly elsewhere to no avail.
>>>
>>> So I am trying to migrate. As a final kick in the teeth I cannot get
>>> my MAC code. It has been a week now, several phone calls and wasted
>>> time and I am no nearer.
>>>
>>> Not pleased.
>>> Rick
>>>
>>>
>>>
>>
>> Are they refusing to give you a MAC code? or are they draging their
>> heals? If they are refusing to issue a MAC code, then you can
>> complain to OFCOM.
>
> Maybe they are happy to give out a MAC but wonder what a "Migration
> Authorisation Code Code" is. ;-)

You don't even have to have a "PIN number"
;-)

George

"R D S" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Just a heads up really.
>
> I use Cobweb for ADSL at work, I have paid them happily for years with no
> problems, i think the service comes from Tiscali.
>
> Some months ago I started to have intermittent problems, a couple of BT
> engineers have been out and 'fixed' stuff, service has been up and down
> and currently I haven't connected for a week.
> When I phone BT naturally they aren't interested and refer me back to my
> ISP, fair enough?
> When I phone Cobweb they reckon it is my equipment, I have tried 2
> different routers which work perfectly elsewhere to no avail.
>
> So I am trying to migrate. As a final kick in the teeth I cannot get my
> MAC code. It has been a week now, several phone calls and wasted time and
> I am no nearer.
>
> Not pleased.
> Rick

You don't say what your "intermittent problem is".
If it's an ADSL sync problem changing your ISP
isn't going to make much difference unless you
downgrade to a lower sync speed at the same time.
Is it a 'MAX' product you have?

--
Graham.
%Profound_observation%

"Graham" <(E-Mail Removed)> wrote in message
news:f60pai$dgh$(E-Mail Removed)...
>
> "R D S" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Just a heads up really.
>>
>> I use Cobweb for ADSL at work, I have paid them happily for years with no
>> problems, i think the service comes from Tiscali.
>>
>> Some months ago I started to have intermittent problems, a couple of BT
>> engineers have been out and 'fixed' stuff, service has been up and down
>> and currently I haven't connected for a week.
>> When I phone BT naturally they aren't interested and refer me back to my
>> ISP, fair enough?
>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>> different routers which work perfectly elsewhere to no avail.
>>
>> So I am trying to migrate. As a final kick in the teeth I cannot get my
>> MAC code. It has been a week now, several phone calls and wasted time and
>> I am no nearer.
>>
>> Not pleased.
>> Rick
>
> You don't say what your "intermittent problem is".
> If it's an ADSL sync problem changing your ISP
> isn't going to make much difference unless you
> downgrade to a lower sync speed at the same time.
> Is it a 'MAX' product you have?

On the contrary, if you change to a reputable ISP such as Zen, who have good
technical support, that may be the only way to get your problem resolved.

"Another Graham"

-- Graham J

"Graham" <(E-Mail Removed)> wrote in message
news:468402b4$0$8057$(E-Mail Removed)...
>
> "Graham" <(E-Mail Removed)> wrote in message
> news:f60pai$dgh$(E-Mail Removed)...
>>
>> "R D S" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Just a heads up really.
>>>
>>> I use Cobweb for ADSL at work, I have paid them happily for years with
>>> no problems, i think the service comes from Tiscali.
>>>
>>> Some months ago I started to have intermittent problems, a couple of BT
>>> engineers have been out and 'fixed' stuff, service has been up and down
>>> and currently I haven't connected for a week.
>>> When I phone BT naturally they aren't interested and refer me back to my
>>> ISP, fair enough?
>>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>>> different routers which work perfectly elsewhere to no avail.
>>>
>>> So I am trying to migrate. As a final kick in the teeth I cannot get my
>>> MAC code. It has been a week now, several phone calls and wasted time
>>> and I am no nearer.
>>>
>>> Not pleased.
>>> Rick
>>
>> You don't say what your "intermittent problem is".
>> If it's an ADSL sync problem changing your ISP
>> isn't going to make much difference unless you
>> downgrade to a lower sync speed at the same time.
>> Is it a 'MAX' product you have?
>
> On the contrary, if you change to a reputable ISP such as Zen, who have
> good technical support, that may be the only way to get your problem
> resolved.
>
> "Another Graham"
>
> -- Graham J

But the OP hasn't given enough information to determine whether the
fault lies with Tiscali or the BT DSLAM and local loop (including his own
wiring).


I do agree with you that Tiscali have abysmal administrative skills
in escalating faults to BT, or even listening to what you are telling them.

All I am saying that if the link is going out of sync changing the ISP
(and all other things being equal) won't in itself solve the problem.

--
Graham.
%Profound_observation%

"Graham" <(E-Mail Removed)> wrote in message
news:468402b4$0$8057$(E-Mail Removed)...
>
> "Graham" <(E-Mail Removed)> wrote in message
> news:f60pai$dgh$(E-Mail Removed)...
>>
>> "R D S" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Just a heads up really.
>>>
>>> I use Cobweb for ADSL at work, I have paid them happily for years with
>>> no problems, i think the service comes from Tiscali.
>>>
>>> Some months ago I started to have intermittent problems, a couple of BT
>>> engineers have been out and 'fixed' stuff, service has been up and down
>>> and currently I haven't connected for a week.
>>> When I phone BT naturally they aren't interested and refer me back to my
>>> ISP, fair enough?
>>> When I phone Cobweb they reckon it is my equipment, I have tried 2
>>> different routers which work perfectly elsewhere to no avail.
>>>
>>> So I am trying to migrate. As a final kick in the teeth I cannot get my
>>> MAC code. It has been a week now, several phone calls and wasted time
>>> and I am no nearer.
>>>
>>> Not pleased.
>>> Rick
>>
>> You don't say what your "intermittent problem is".
>> If it's an ADSL sync problem changing your ISP
>> isn't going to make much difference unless you
>> downgrade to a lower sync speed at the same time.
>> Is it a 'MAX' product you have?
>
> On the contrary, if you change to a reputable ISP such as Zen, who have
> good technical support, that may be the only way to get your problem
> resolved.
>

Speed is only half a meg.
For months now it has had days where it just wouldn't sync, then it would be
fine for a while.
During this time the ISP have claimed to make adjustments, I have had a BT
guy in who tested the line for noise and said it was fine and another guy
who tidied up the wiring in the linebox.
Currently it hasn't sync'ed for a week. The router reports speeds
alternating between 0 and 192 up and down. Noise is about 30 and attenuation
just under 40, though I don't know what this means other than at home I get
7 and 70.
Cobweb seem to be of the opinion that they have done as much as they can and
the problem is with my equipment though I have tried 3 routers all of which
work elsewhere.
My plan is to order ADSL from BT then if it doesn't work the ball is in
their court to get it sorted.