Trouble with ethernet ADSL2/2+ Router in Windows XP

I am having trouble with an ethernet ADSL2/2+ Router in Windows XP. I
have used the router successfully to connect two machines to the
internet, one machine (Windows XP) is connected on the USB port and
the other machine (Linux) is on an ethernet port. There are 4 ethernet
ports. Everything was working fine until I switched the router off
and now the Windows machine cannot see or connect to the router. Not
even the configure page comes up on 192.168.1.1. However the Linux
machine still has its internet connection. There is no helpline or
help web address from the manufacturer.

"Daniel" <(E-Mail Removed)> wrote in message
news:893610c9-0563-4ec0-b773-(E-Mail Removed)...
>I am having trouble with an ethernet ADSL2/2+ Router in Windows XP. I
> have used the router successfully to connect two machines to the
> internet, one machine (Windows XP) is connected on the USB port and
> the other machine (Linux) is on an ethernet port. There are 4 ethernet
> ports. Everything was working fine until I switched the router off
> and now the Windows machine cannot see or connect to the router. Not
> even the configure page comes up on 192.168.1.1. However the Linux
> machine still has its internet connection. There is no helpline or
> help web address from the manufacturer.

Contorl Panel | Network Connections
Do you see "Local Area Connection" ?? Right click on it, does it allow you
to select "Properties"? If not, is it disabled? - if so Enable it.

Under properties, select "Internet Protocol (TCP/IP)" and view its
properties. Ensure it is set to:
"Obtain an IP address automatically" and
"Obtain DNS server address automatically"

Open a command window. Type:
ipconfig /all
and report back what you see. Specifically report the IP address of the
computer and of the default gateway.

When we see waht you report we can advise further.

--
Graham J

Graham J wrote:
> Contorl Panel | Network Connections
> Do you see "Local Area Connection" ?? Right click on it, does it allow you
> to select "Properties"? If not, is it disabled? - if so Enable it.
>

Enable fails with message "Enabling... connection failed"

> Under properties, select "Internet Protocol (TCP/IP)" and view its
> properties. Ensure it is set to:
> "Obtain an IP address automatically" and
> "Obtain DNS server address automatically"
>
Check, those are the settings.

> Open a command window. Type:
> ipconfig /all
> and report back what you see. Specifically report the IP address of the
> computer and of the default gateway.
>

ipconfig /all gives an error
"... An internal error occured: a device attached to the system is not
functioning...
Additional info... Unknown media status code"

What now ?
Thanks.

"Daniel" <(E-Mail Removed)> wrote in message
news:893610c9-0563-4ec0-b773-(E-Mail Removed)...
>I am having trouble with an ethernet ADSL2/2+ Router in Windows XP. I
> have used the router successfully to connect two machines to the
> internet, one machine (Windows XP) is connected on the USB port and
> the other machine (Linux) is on an ethernet port. There are 4 ethernet
> ports. Everything was working fine until I switched the router off
> and now the Windows machine cannot see or connect to the router. Not
> even the configure page comes up on 192.168.1.1. However the Linux
> machine still has its internet connection.

>There is no helpline or
> help web address from the manufacturer.

That says it all really! These days if you can't find out about a product
on the internet before you buy it, it is probably best avoided, especially
if it is something that contains firmware.

So you have a problem with USB connection on the XP machine.

I'd be incline to use the Linux PC to view the routers configuration and see
if there is anything which you might be able to correct..

Failing that, can you connect the XP machine to one of the free ethernet
ports on the hub.

Failing that you can probably restore the factory configuration in the
router and maybe reinstall the XP drivers.

--
Michael Chare

In message
<5c3db008-21e0-4fac-9552-(E-Mail Removed)>,
Daniel <(E-Mail Removed)> writes
>
>
>Graham J wrote:
>> Contorl Panel | Network Connections
>> Do you see "Local Area Connection" ?? Right click on it, does it allow you
>> to select "Properties"? If not, is it disabled? - if so Enable it.
>>
>
>Enable fails with message "Enabling... connection failed"
>
>> Under properties, select "Internet Protocol (TCP/IP)" and view its
>> properties. Ensure it is set to:
>> "Obtain an IP address automatically" and
>> "Obtain DNS server address automatically"
>>
>Check, those are the settings.
>
>> Open a command window. Type:
>> ipconfig /all
>> and report back what you see. Specifically report the IP address of the
>> computer and of the default gateway.
>>
>
>ipconfig /all gives an error
>"... An internal error occured: a device attached to the system is not
>functioning...
>Additional info... Unknown media status code"
>
>What now ?
>Thanks.

Check that the problem is not with the USB port on the XP machine.
Its feasible that power cycling the router has left the USB port on the
PC in a hung state.

If you plug a memory stick or similar into the USB port on the PC, can
you see it? Does XP detect it?

I presume you have rebooted the PC during your attempts to fix the
problem? What does device manager say about the USB ports?

Have you tried a different USB port?

Can you access the router status page from the Linux box?


--
Peter R Cook

Michael Chare wrote:
> That says it all really! These days if you can't find out about a product
> on the internet before you buy it, it is probably best avoided, especially
> if it is something that contains firmware.
>
> So you have a problem with USB connection on the XP machine.
>
> I'd be incline to use the Linux PC to view the routers configuration and see
> if there is anything which you might be able to correct..
>
Does that mean plugging the USB into the Linux machine?
If so then won't I need some configuration on in Linux to get to
recognise the router ?
I can get help specific to Linux on the gentoo website.

> Failing that, can you connect the XP machine to one of the free ethernet
> ports on the hub.
>

OK, except that I would have to buy an ethernet card for the PC.

> Failing that you can probably restore the factory configuration in the
> router and maybe reinstall the XP drivers.
>
There is a reset switch which I tried already, but I don't think this
resets everything
because if it did then there should be no connection atall to the
internet.

Thanks.

"Daniel" <(E-Mail Removed)> wrote in message
news:5c3db008-21e0-4fac-9552-(E-Mail Removed)...
>
>
> Graham J wrote:
>> Contorl Panel | Network Connections
>> Do you see "Local Area Connection" ?? Right click on it, does it allow
>> you
>> to select "Properties"? If not, is it disabled? - if so Enable it.
>>
>
> Enable fails with message "Enabling... connection failed"
>
>> Under properties, select "Internet Protocol (TCP/IP)" and view its
>> properties. Ensure it is set to:
>> "Obtain an IP address automatically" and
>> "Obtain DNS server address automatically"
>>
> Check, those are the settings.
>
>> Open a command window. Type:
>> ipconfig /all
>> and report back what you see. Specifically report the IP address of the
>> computer and of the default gateway.
>>
>
> ipconfig /all gives an error
> "... An internal error occured: a device attached to the system is not
> functioning...
> Additional info... Unknown media status code"

OK I didn't read your origonal post correctly. You are actually trying to
use the USB connection to the router from your PC. So my diagnostic steps
are meaningless.

Question: is there an ethernet connection on the PC? This would usually be
an RJ45 socket on the back, near the USB sockets.

If so, UNPLUG the USB cable to the PC from the router.

Plug in an Ethernet cable from a spare port on the router, into the RJ45
socket on the PC.

Now see if the "Local area connection" can be enabled. If so, try the
command: ipconfig /all

If this returns sensible data, change your browser connection properties to
"never dial a connection" and you should be able to work normally.

If there is no Ethernet connection on the PC, then you might try removing
and re-installing the USB drivers. Alternatively you might be better off
getting an Ethernet adapter for the PC.

--
Graham J

Daniel wrote:
> Michael Chare wrote:
>> That says it all really! These days if you can't find out about a
>> product on the internet before you buy it, it is probably best
>> avoided, especially if it is something that contains firmware.
>>
>> So you have a problem with USB connection on the XP machine.
>>
>> I'd be incline to use the Linux PC to view the routers configuration
>> and see if there is anything which you might be able to correct..
>>
> Does that mean plugging the USB into the Linux machine?
> If so then won't I need some configuration on in Linux to get to
> recognise the router ?
> I can get help specific to Linux on the gentoo website.
>
>> Failing that, can you connect the XP machine to one of the free
>> ethernet ports on the hub.
>>
>
> OK, except that I would have to buy an ethernet card for the PC.

Unless you've a good reason why it wouldn't fit, I would get one.
They are less than a tenner (PC World, rarely the cheapest, have then for
£6).


(Most machines have ethernet on the motherboard anyway, so don't need a
card).


Back at the USB stuff; go through the devices list ("System" control panel)
and see if the USB is causing an error, or similar. If not that, try to
re-install the USB driver for the modem/router.


But really, I'd just get an ethernet board !



- Nigel



--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

"Daniel" <(E-Mail Removed)> wrote in message
news:6841004f-2414-47d5-979c-(E-Mail Removed)...
>
>
> Michael Chare wrote:
>> That says it all really! These days if you can't find out about a
>> product
>> on the internet before you buy it, it is probably best avoided,
>> especially
>> if it is something that contains firmware.
>>
>> So you have a problem with USB connection on the XP machine.
>>
>> I'd be incline to use the Linux PC to view the routers configuration and
>> see
>> if there is anything which you might be able to correct..
>>
> Does that mean plugging the USB into the Linux machine?

No

> If so then won't I need some configuration on in Linux to get to
> recognise the router ?

No

I would expect the router to have its own Web pages which can be used to
configure it.

So enter the router's IP address into a Web browser on the Linux PC.
The address is quite likely 198.168.1.254 if not it will be the same as the
DNS server and the 'default gateway' that the Linux PC is using.
The address should also be shown in whatever manual that you have.

I thought your XP machine would have had an ethernet adapter on the
motherboad!

I would expect the manual to tell you how to restore the factory defaults.

HTH :-)


--
Michael Chare

Michael Chare wrote:
> "Daniel" <(E-Mail Removed)> wrote in message
> news:6841004f-2414-47d5-979c-(E-Mail Removed)...
>>
>>
>> Michael Chare wrote:
>>> That says it all really! These days if you can't find out about a
>>> product
>>> on the internet before you buy it, it is probably best avoided,
>>> especially
>>> if it is something that contains firmware.
>>>
>>> So you have a problem with USB connection on the XP machine.
>>>
>>> I'd be incline to use the Linux PC to view the routers configuration
>>> and see
>>> if there is anything which you might be able to correct..
>>>
>> Does that mean plugging the USB into the Linux machine?
>
> No
>
>> If so then won't I need some configuration on in Linux to get to
>> recognise the router ?
>
> No
>
> I would expect the router to have its own Web pages which can be used to
> configure it.
>
> So enter the router's IP address into a Web browser on the Linux PC.
> The address is quite likely 198.168.1.254 if not it will be the same as
> the DNS server and the 'default gateway' that the Linux PC is using.
> The address should also be shown in whatever manual that you have.
>
> I thought your XP machine would have had an ethernet adapter on the
> motherboad!
>
> I would expect the manual to tell you how to restore the factory defaults.
>
> HTH :-)
>
>
If you powered down the router whilst the XP was connected, you probably
need to 'inform' the PC of where the USB is.

Switch everything off, switch on the router, and then the PC. It SHOULD
then detect an active USB device and start talking to it again.

I can't be sure: I loathe USB almost as much as I loathe Microsoft, and
avoid them both as much as possible, but I do know that switching off
USB devices leads to strange behaviour on stuff they are plugged into.

So its worth a shot anyway.