"ferg" <(E-Mail Removed)> wrote in message
news:447f33fb$(E-Mail Removed)...
> I've just received another email from toucan saying that I have downloaded
> 1.06 gig over 7 days during peak hours (6pm-11pm) and as such I am being
> moved
> to a heavy users pipe , what really annoys me is they added conditions
> inc this fair usage condition after I signed up,(I signed up at start of
> offer last sept/October) they also increased technical support from 10p a
> minute to 30p a minute again without informing their customers and again
> after I had signed a 12 month contract with them, how 1.06 gig over 7
> days on a 2mb unlimited package is heavy use I don't know but feel others
> should be warned to stay clear.they are also heavy spammers and have call
> centres in India which take delight in ringing you several times a week to
> try and sell you their line rental deal.
>
> ferg
>
> remove nospam to reply
>
>
>
What does your contract (the original contract when you signed) say? Have
they notified you with the change in the terms and conditions?
You could try to claim a breach of contract against the ISP under the Unfair
Terms Act, as T&Cs are only enforcable if they are unbiased and are equally
weighted.
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