Tiscali webmail problems

A neighbour from about four doors down has just asked my advice about a
problem she's having but I don't think I can do much - anyone know any way
round this?

When she opens Outlook Express it checks for mail and tells her that there's
37 messages, and begins to download them. Unfortunately, it gets five of
them but stalls on the sixth one. She's only on dial-up (getting 40kbps) and
after 20 minutes it's only downloaded about 30% of the message and then the
connection times out.

I suggested that she goes in through the webmail interface to see what the
message is and if she doesn't want or need it, she can delete it from the
server and then use OE as normal.

Problem is, Tiscali's webmail keeps asking her to log in but, even though
she *is* using the correct username/password, it keeps rejecting it and
saying invalid username or password, so she can't get into webmail to delete
the offending message and OE can't download it either.

Any way round this folks?

Thanks,
John

"John" <noneinuse@> wrote in message news:(E-Mail Removed)...
>A neighbour from about four doors down has just asked my advice about a
>problem she's having but I don't think I can do much - anyone know any way
>round this?
>
> When she opens Outlook Express it checks for mail and tells her that
> there's 37 messages, and begins to download them. Unfortunately, it gets
> five of them but stalls on the sixth one. She's only on dial-up (getting
> 40kbps) and after 20 minutes it's only downloaded about 30% of the message
> and then the connection times out.
>
> I suggested that she goes in through the webmail interface to see what the
> message is and if she doesn't want or need it, she can delete it from the
> server and then use OE as normal.
>
> Problem is, Tiscali's webmail keeps asking her to log in but, even though
> she *is* using the correct username/password, it keeps rejecting it and
> saying invalid username or password, so she can't get into webmail to
> delete the offending message and OE can't download it either.
>
> Any way round this folks?
>
> Thanks,
> John



Get a command prompt
telnet pop.tiscali.co.uk
user (E-Mail Removed)
pass your_password
list (shows size of each message with a sequene number)
dele n (where n=the sequence number shown in list)
quit (you must issue the quit command or nothing gets deleted)

If the server does not recognise your username/password close
the command-prompt and start a new telnet session



--
Graham

%Profound_observation%

Correction, first line should read
telnet pop.tiscali.co.uk 110
--
Graham

%Profound_observation%

Graham. wrote:
> Correction, first line should read
> telnet pop.tiscali.co.uk 110

Brilliant, thanks Graham.

John

On 21/04/2008 in message <(E-Mail Removed)> John wrote:

>I suggested that she goes in through the webmail interface to see what the
>message is and if she doesn't want or need it, she can delete it from the
>server and then use OE as normal.
>
>Problem is, Tiscali's webmail keeps asking her to log in but, even though
>she is using the correct username/password, it keeps rejecting it and
>saying invalid username or password, so she can't get into webmail to
>delete the offending message and OE can't download it either.

I had this once with TheBat! - a corrupted message that caused down
loading to fail. I used the solution you suggested and it worked for me.

I have a different password for webmail and POP3, I wonder if she is using
the wrong password?

--
Jeff Gaines Damerham Hampshire UK
All those who believe in psychokinesis raise my hand.

Jeff Gaines wrote:
> On 21/04/2008 in message <(E-Mail Removed)> John wrote:
>
>> I suggested that she goes in through the webmail interface to see
>> what the message is and if she doesn't want or need it, she can
>> delete it from the server and then use OE as normal.
>>
>> Problem is, Tiscali's webmail keeps asking her to log in but, even
>> though she is using the correct username/password, it keeps
>> rejecting it and saying invalid username or password, so she can't
>> get into webmail to delete the offending message and OE can't
>> download it either.
>
> I had this once with TheBat! - a corrupted message that caused down
> loading to fail. I used the solution you suggested and it worked for
> me.
> I have a different password for webmail and POP3, I wonder if she is
> using the wrong password?

That's a good point. I'll ask her before we try Graham's telnet solution.
Cheers Jeff.

John

"John" <noneinuse@> wrote in message
news:(E-Mail Removed)...
> Jeff Gaines wrote:
>> On 21/04/2008 in message <(E-Mail Removed)> John wrote:
>>
>>> I suggested that she goes in through the webmail interface to see
>>> what the message is and if she doesn't want or need it, she can
>>> delete it from the server and then use OE as normal.
>>>
>>> Problem is, Tiscali's webmail keeps asking her to log in but, even
>>> though she is using the correct username/password, it keeps
>>> rejecting it and saying invalid username or password, so she can't
>>> get into webmail to delete the offending message and OE can't
>>> download it either.
>>
>> I had this once with TheBat! - a corrupted message that caused down
>> loading to fail. I used the solution you suggested and it worked for
>> me.
>> I have a different password for webmail and POP3, I wonder if she is
>> using the wrong password?
>
> That's a good point. I'll ask her before we try Graham's telnet solution.
> Cheers Jeff.

And try using webmail from a different computer - this would avoid any
problems with a corrupted browser ...


-- Graham J