Tiscali threatening to cut off my broadband supplied by Plusnet!

I moved ISP from Tiscali to Plusnet in November, best thing I ever did.
Tiscali are now leaving recorded messages on my answer 'phone saying they
are going to cut me off for non payment. Will BT Wholesale cut me off on
Tiscali's say so without checking if they are even the provider?
Thanks

"T" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I moved ISP from Tiscali to Plusnet in November, best thing I ever did.
>Tiscali are now leaving recorded messages on my answer 'phone saying they
>are going to cut me off for non payment. Will BT Wholesale cut me off on
>Tiscali's say so without checking if they are even the provider?
> Thanks

Tiscali without doubt think they are still supplying your broadband. They
did exactly the same to a friend of mine when he ported out to another
provider. You need to contact Tiscali and adfvise them that you moved away
from them and prove the date that you left (copy of the signup email from
Plusnet etc), otherwise you risk them sticking an erronus report on your
credit record......

Paul

"Plusnet Support Team" <(E-Mail Removed)> wrote in message
news:roSdneUW1-(E-Mail Removed)...
>
> T wrote:
>> I moved ISP from Tiscali to Plusnet in November, best thing I ever did.
>> Tiscali are now leaving recorded messages on my answer 'phone saying they
>> are going to cut me off for non payment. Will BT Wholesale cut me off on
>> Tiscali's say so without checking if they are even the provider?
>> Thanks
>
> Was your phone service with Tiscali? If not then there's no way Tiscali
> could cancel a Plusnet owned DSL circuit (that's unless you were
> provisioned on our LLU service, which you won't have been if you signed up
> late last year).
>
> If you log into our website can you see usage being recorded against your
> account? If you can then that would suggest that you're connecting to our
> RADIUS servers and therefore our network -
>
> http://portal.plus.net/view_my_broad...sage/index.php
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to broadband ------
I have logged on and can see my usage so it looks as though I am safe. The
credit rating is more worrying as Tiscali are the worlds worst company for
contacting.

On Tue, 5 May 2009 03:09:27 +0100, T wrote:
> I have logged on and can see my usage so it looks as though I am safe. The
> credit rating is more worrying as Tiscali are the worlds worst company for
> contacting.

I have never had a problem contacting them through their customer service
web site at http://uk-tiscali.custhelp.com


Christof

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