Tiscali to TalkTalk, Whats the deal?

In article <(E-Mail Removed)>, Steve <(E-Mail Removed)>
writes
>>
>Its worth noting that once you move to TalkTalk, there will be a fee of 125
>quid to move back to BT to take up another ISP on ADSL.
>

Yes. That's what has been putting me off until now.

--
(\__/)
(='.'=) Bunny says Windows 7 is Vi$ta reloaded.
(")_(") http://imgs.xkcd.com/comics/windows_7.png

"Andy Pandy" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Steve" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> >
> > "Mike Tomlinson" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >>
> >> Yes. Stop panicking, be cool and wait until you get an offer on paper.
> >> If you don't fancy the look of it, jump to another ISP. They're
> >> desperate to get their hands on your moolah and will offer to sell
their
> >> first-born to you for thruppence ha'penny.
> >>
> > Its worth noting that once you move to TalkTalk, there will be a fee of
> > 125
> > quid to move back to BT to take up another ISP on ADSL.
>
> Eh? BT keep begging me to come back, there's no mention of a charge. TT
> won't charge to move away at the end of contract. Who makes this charge?
>
> --
> Andy

Taken from www.thinkbroadband.com

Users should note that if they ever want to transfer their line back to BT
so they can use a different broadband provider, they may be charged a £125
reconnection fee.

So what is this all about? Is it a load of crap? Has the practice stopped?

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Andy Pandy" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> "Steve" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> >
>> > "Mike Tomlinson" <(E-Mail Removed)> wrote in message
>> > news:(E-Mail Removed)...
>> >>
>> >> Yes. Stop panicking, be cool and wait until you get an offer on
>> >> paper.
>> >> If you don't fancy the look of it, jump to another ISP. They're
>> >> desperate to get their hands on your moolah and will offer to sell
> their
>> >> first-born to you for thruppence ha'penny.
>> >>
>> > Its worth noting that once you move to TalkTalk, there will be a fee of
>> > 125
>> > quid to move back to BT to take up another ISP on ADSL.
>>
>> Eh? BT keep begging me to come back, there's no mention of a charge. TT
>> won't charge to move away at the end of contract. Who makes this charge?
>>
>> --
>> Andy
>
> Taken from www.thinkbroadband.com
>
> Users should note that if they ever want to transfer their line back to BT
> so they can use a different broadband provider, they may be charged a £125
> reconnection fee.
>
> So what is this all about? Is it a load of crap? Has the practice
> stopped?

Maybe it's a theoretical charge that BT could impose. But if BT really wants
customers they're not going to be stupid enough to charge them £125 to
switch back to them when it's just a line takeover. And as per other post it
seems this charge is waived and they keep extending the date (bit like all
those "sales" which "must end soon" but never do).

--
Andy

Andy Pandy wrote:
>
> TT broadband have been fine despite a reputation seemingly spread
> by those who've never used them.


Claims of TalkTalk problems are genuine, I have lived the nightmare.
But not all customers will get that problem, or they would soon be
out of business.
If things all go to plan, then their service will probably be fine.
After all, it's not that difficult to sit in an office and collect
payments. The problem comes when something goes wrong, maybe
someone makes some small mistake. At that point, it becomes
incredibly clear that "customer service" are clueless. They
could not organise a p!ssup in a brewery.


When I signed up for TalkTalk, they were promising that their
problems were now sorted - quick connection, great customer
service. But, over the phone, they can promise the earth. They
failed to connect the broadband, refused to set a date for it - and
still wanted the payments for the full package while they thought
about connecting the broadband.

So I cancelled and went back to the old provider.

But that didn't stop TalkTalk, who continued to bill me for the
services that they were not providing. I had to tell them
when the service ended, because they had no record of it on their
systems. It took around a year of continuous calls, during
which time they sent out many threatening letters, some for
amounts which had never even been billed, and got a debt collector
involved. Even after they finally accepted their mistake and
cleared the "debt", their debt collector came after me for their
charges which only existed because of TT mistakes. Their debt
collector used several different names, each with a different
letterhead, to make it look like I had several companies contacting
me. You know, bad-guy/worse-guy routine.

Now they have the nads to junkmail me "please come back" letters.
If I did sign up for their service again, I could be lucky and
it all works out. But the alternative is unthinkable. I am
not a fan of Russian Roulette.

It's not about the percentage of customers with problems, everyone
makes mistakes, but it is about whether they are willing and able
to sort out such problems.


Peter.

Citizens' Bandwidth wrote:

>
> It's not about the percentage of customers with problems, everyone
> makes mistakes, but it is about whether they are willing and able
> to sort out such problems.
>

Having sat on support side of several companies over the years this is
indeed the criterion..

There are two ways to regard support.

1/. is that you do your damnedest, and, if it fails give the guy his
money back.

2/. is that you try to fob the guy off as long as possible, with any
excuse, whilst keeping all his money.


This is reflected at board level.

1/. regards support as a valuable part of MARKETING that helps to build
the brand image.

2/. regards it as a pure cost-centre, to be run on minimum budget.

Its pretty easy to spot which sort of board level attitude you are
dealing with: After that its your choice.

I am actually doing part time support for a very small company that
makes craft kits.

I got a 'well the plan was wrong and nothing fitted, your company sucks'
email.

I looked into it, and yes, the plan was if not wrong, inaccurate, and
the parts didn't fit too well.

I redesigned the thing and sent the customer a complete free new kit.

"Your company is great and I will tell everyone I meet that it is"

Cheap marketing at half the price.

On 25/01/2010 11:22, The Natural Philosopher wrote:
> Citizens' Bandwidth wrote:
>
>>
>> It's not about the percentage of customers with problems, everyone
>> makes mistakes, but it is about whether they are willing and able to
>> sort out such problems.
>>
>
> Having sat on support side of several companies over the years this is
> indeed the criterion..
>
> There are two ways to regard support.
>
> 1/. is that you do your damnedest, and, if it fails give the guy his
> money back.
>
> 2/. is that you try to fob the guy off as long as possible, with any
> excuse, whilst keeping all his money.
>
>
> This is reflected at board level.
>
> 1/. regards support as a valuable part of MARKETING that helps to build
> the brand image.
>
> 2/. regards it as a pure cost-centre, to be run on minimum budget.
>
> Its pretty easy to spot which sort of board level attitude you are
> dealing with: After that its your choice.
>
> I am actually doing part time support for a very small company that
> makes craft kits.
>
> I got a 'well the plan was wrong and nothing fitted, your company sucks'
> email.
>
> I looked into it, and yes, the plan was if not wrong, inaccurate, and
> the parts didn't fit too well.
>
> I redesigned the thing and sent the customer a complete free new kit.
>
> "Your company is great and I will tell everyone I meet that it is"
>
> Cheap marketing at half the price.
>
Yep, it's a well documented syndrome, familiar to all who have worked in
customer service.
If you get things right all the time, customers will just take things
for granted.
However, if you make a cock-up - and put it right quickly - that
customer will sing your praises to everyone he meets.
Ignore him or deal with his complaint badly, and he will tell everyone
he meets that you're crap and not to have anything to do with you.

George