Tiscali outage

A friend has had problems since Monday where she got messages about "unable
to connect to the server" when trying to access the internet. She went
through the Tiscali uninstall/re-install procedure (several times) to no
avail.
Now she has 2 green lights on the speedtouch 330 but still gets the error
message. Is this likely to be due to the outage messages on the service
status page or could it be unrelated ?

<reverse-(E-Mail Removed)> wrote in message
news:dgevj.1692$(E-Mail Removed)...
>A friend has had problems since Monday where she got messages about "unable
> to connect to the server" when trying to access the internet. She went
> through the Tiscali uninstall/re-install procedure (several times) to no
> avail.
> Now she has 2 green lights on the speedtouch 330 but still gets the error
> message. Is this likely to be due to the outage messages on the service
> status page or could it be unrelated ?

I have had numerous 'chap authentication error' on router logs, for accounts
that have the right account and username, after several hours the router
will connect. Seen it on a couple of tiscali accounts very recently...

Gaz

Gaz wrote:
> <reverse-(E-Mail Removed)> wrote in message
> news:dgevj.1692$(E-Mail Removed)...
>> A friend has had problems since Monday where she got messages about "unable
>> to connect to the server" when trying to access the internet. She went
>> through the Tiscali uninstall/re-install procedure (several times) to no
>> avail.
>> Now she has 2 green lights on the speedtouch 330 but still gets the error
>> message. Is this likely to be due to the outage messages on the service
>> status page or could it be unrelated ?
>
> I have had numerous 'chap authentication error' on router logs, for accounts
> that have the right account and username, after several hours the router
> will connect. Seen it on a couple of tiscali accounts very recently...
>
> Gaz
>
>
So, their radius servers are shagged.

"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Gaz wrote:
>> <reverse-(E-Mail Removed)> wrote in message
>> news:dgevj.1692$(E-Mail Removed)...
>>> A friend has had problems since Monday where she got messages about
>>> "unable
>>> to connect to the server" when trying to access the internet. She went
>>> through the Tiscali uninstall/re-install procedure (several times) to no
>>> avail.
>>> Now she has 2 green lights on the speedtouch 330 but still gets the
>>> error
>>> message. Is this likely to be due to the outage messages on the service
>>> status page or could it be unrelated ?
>>
>> I have had numerous 'chap authentication error' on router logs, for
>> accounts that have the right account and username, after several hours
>> the router will connect. Seen it on a couple of tiscali accounts very
>> recently...
>>
>> Gaz
> So, their radius servers are shagged.

I have been trying to set up a Tiscali broadband connection for a friend
since last Sunday (01822 exchange). Connected briefly (using Siemens router
supplied by Tiscali) and then unable to connect. ADSL light green but data
light is off or red. Eventually contacted Tiscali by phone (India I think)
they informed me that their service was being upgraded and that there would
be no service for several days more! Could not be more specific. Still no
service today and status page does not reflect the problems being
experienced. Presumably some money back due?

Peter

"Peter" <(E-Mail Removed)> wrote in message
news:f9idnVp-Gt5oASPanZ2dnUVZ8v-(E-Mail Removed)...
>
> "The Natural Philosopher" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Gaz wrote:
>>> <reverse-(E-Mail Removed)> wrote in message
>>> news:dgevj.1692$(E-Mail Removed)...
>>>> A friend has had problems since Monday where she got messages about
>>>> "unable
>>>> to connect to the server" when trying to access the internet. She went
>>>> through the Tiscali uninstall/re-install procedure (several times) to
>>>> no
>>>> avail.
>>>> Now she has 2 green lights on the speedtouch 330 but still gets the
>>>> error
>>>> message. Is this likely to be due to the outage messages on the service
>>>> status page or could it be unrelated ?
>>>
>>> I have had numerous 'chap authentication error' on router logs, for
>>> accounts that have the right account and username, after several hours
>>> the router will connect. Seen it on a couple of tiscali accounts very
>>> recently...
>>>
>>> Gaz
>> So, their radius servers are shagged.
>
> I have been trying to set up a Tiscali broadband connection for a friend
> since last Sunday (01822 exchange). Connected briefly (using Siemens
> router supplied by Tiscali) and then unable to connect. ADSL light green
> but data light is off or red. Eventually contacted Tiscali by phone (India
> I think) they informed me that their service was being upgraded and that
> there would be no service for several days more! Could not be more
> specific. Still no service today and status page does not reflect the
> problems being experienced. Presumably some money back due?
>

I think you're dreaming there. I've not read the Ts&Cs but I'd be very
surprised if there wasn't something to cover outages in there.

> Peter
>

Peter wrote:

>
> "The Natural Philosopher" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Gaz wrote:
>>> <reverse-(E-Mail Removed)> wrote in message
>>> news:dgevj.1692$(E-Mail Removed)...
>>>> A friend has had problems since Monday where she got messages about
>>>> "unable
>>>> to connect to the server" when trying to access the internet. She went
>>>> through the Tiscali uninstall/re-install procedure (several times) to
>>>> no avail.
>>>> Now she has 2 green lights on the speedtouch 330 but still gets the
>>>> error
>>>> message. Is this likely to be due to the outage messages on the service
>>>> status page or could it be unrelated ?
>>>
>>> I have had numerous 'chap authentication error' on router logs, for
>>> accounts that have the right account and username, after several hours
>>> the router will connect. Seen it on a couple of tiscali accounts very
>>> recently...
>>>
>>> Gaz
>> So, their radius servers are shagged.
>
> I have been trying to set up a Tiscali broadband connection for a friend
> since last Sunday (01822 exchange). Connected briefly (using Siemens
> router supplied by Tiscali) and then unable to connect. ADSL light green
> but data light is off or red. Eventually contacted Tiscali by phone (India
> I think) they informed me that their service was being upgraded and that
> there would be no service for several days more! Could not be more
> specific. Still no service today and status page does not reflect the
> problems being experienced. Presumably some money back due?
>
> Peter
Thanks, that's useful to know. I've not heard from her since yesterday so
she's either connected or given up for now. I'll pass this on to her.