""David G. Bell"" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed). ..
> On Sunday, in article <(E-Mail Removed)>
> (E-Mail Removed) "Tony" wrote:
>
>> Im in the same situation here. tiscali upgraded the line to 1megabit
>> earlier
>> in the year, and it now syncs at that speed, but tiscali throttle it back
>> to
>> 512. So I have gained nothing.
>> their service is now a bum deal in the current broadband marketplace.
>> What
>> was the point of upgrading the line, when they can't offer a suitable
>> service to go with it?. My service is throttled back to 512, even though
>> the line syncs at 1megabit. I really can't see the point.
>
> [Remainder Snipped]
>
> 512k with a 30GB cap looks very competitive with dial-up services. And
> they do a deal combining it with the Smart Talk telephone service.
>
> Their 1M with 2GB cap does at least allow you to exceed the limit, for a
> fee. Again, it could be aimed at dial-up users.
>
> People already with broadband could be seen as a different market. I'm
> still on dial-up, and it looks pretty decent to me.
>
> --
> David G. Bell -- SF Fan, Filker, and Punslinger.
>
> "I am Number Two," said Penfold. "You are Number Six."
I suppose a good deal all depends on your current situation right now. Any
broadband package would be an improvement if you are on a dial-up!
Regardless of the speed.
With all due respect, you are obviosly not speaking as an 'existing
customer' who has the opinion that they have been mis-led by being moved
over to a new package by this company, only to discover that the package has
a 'useage cap' when the original package was unlimited. It's hardly an
upgrade IMO, when you are looking forward to getting a faster connection and
then suddenly you are capped without any warning. I understand some people
have even got a letter telling them they had exceeded the cap and were in
danger of being disconnected from the service (according to other recent
posts in this newsgroup, that is).
As far as I know, Tiscali wrote to all their existing '512k unlimited'
customers (in March this year) telling them that they were upgrading their
existing 512k unlimited customers to 1MB at no extra cost over and above the
normal 512k package price, but never mentioned it was a capped service that
they were moving them to. This was misleading in my opinion and I don't
think they were being up-front about the change of conditions in the new
package (There was nothing whatsoever in the letter that even suggested the
so-called upgrade would be capped, neither was there a link to any new terms
and conditions for the new package), so naturally one would assume that they
were just increasing the speed and nothing more!. WRONG! As far as I can
see, they have now withdrawn the 1MB 30GB capped service from their package
options altogether, so the only 1MB options available now to existing 512k
unlimited customers are 1MB (2GB cap) or (1MB 15GB cap). Neither of these
packages are a match for the existing 512k package on a 'useage limit'
basis, so these options are a downgrade for 512k customers. Add to this the
fact that any speed increase would considerably shorten the time taken to
reach the cap limit, I think personally they are giving their existing
customers a bad deal, by not offering them the option to have a decent 1MB
service even though some users were inconvenienced by losing their service
during exchange upgrades earlier in the year to make way for the 1MB line
speed increase.
Their package options seem to be worsening by the week, and most other
companies are making their deals better, so why are tiscali failing to offer
better deals for their customers too?. If they didn't intend offering a
decent 1MB package on the terms of the original sign-up (512k unlimited),
they should never have written to the customers, promising such a package.
I am personally not a heavy user of the internet, but having an unlimited
package is 'peace of mind', especially when you have several people in the
household all using the internet at different times of the day.
By all means Tiscali, you could follow suit with other ISP's by throttling
back the heavy users at peak periods, and make P2P a lower priority than
normal browsers and email'ers, but why tar everyone with the same brush?
Some of us would just like a service that is not capped and one that we can
use without worry of exceeding a monthly useage limit. Is that really too
much to ask of an ISP, especially when those were the terms of which we
signed up in the first place.
That was why I originally chose an 'unlimited package' with Tiscali and
thats why I expect to stay on an unlimited package (especially when there is
plenty of companies out there offering this option). I would like a speed
increase to bring me into line with what many other ISPs are offering
nowadays and to make use of the maximum speed my exchange will give me (1MB)
especially now my modem is sync'ing at 1MB as well. It would be nice to see
them deliver on the a 1MB package (in an unlimited form) as the letter
suggested they were going to give us in March 2005.
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