Tiscali - no email contact !

I was about to sign up for TISCALI broadband, but something has really put
me off. They don't appear to have any way of contacting the sales staff via
email !
Not a single email address, just a phone number. That makes me think they
don't want to be held to anything in writing.
If an ISP can't give a contact email address they are not worth bothering
with.

In article <MGSbf.5715$(E-Mail Removed)>, mark says...
> I was about to sign up for TISCALI broadband, but something has really put
> me off. They don't appear to have any way of contacting the sales staff via
> email !
> Not a single email address, just a phone number. That makes me think they
> don't want to be held to anything in writing.
> If an ISP can't give a contact email address they are not worth bothering
> with.
>
www.adslguide.org.uk

There are many ISPs who can do a much better job than Tosscali. Go there
and compare them, and you'll see just how dreadful Tiscali are.

FR

On Tue, 08 Nov 2005 00:54:04 GMT, "mark" <(E-Mail Removed)> wrote:

>I was about to sign up for TISCALI broadband, but something has really put
>me off. They don't appear to have any way of contacting the sales staff via
>email !
>Not a single email address, just a phone number. That makes me think they
>don't want to be held to anything in writing.
>If an ISP can't give a contact email address they are not worth bothering
>with.
>

Keep away from Tiscali.

Karl wrote:
> On Tue, 08 Nov 2005 00:54:04 GMT, "mark" <(E-Mail Removed)> wrote:
>
>> I was about to sign up for TISCALI broadband, but something has
>> really put me off. They don't appear to have any way of contacting
>> the sales staff via email !
>> Not a single email address, just a phone number. That makes me
>> think they don't want to be held to anything in writing.
>> If an ISP can't give a contact email address they are not worth
>> bothering with.
>>
>
> Keep away from Tiscali.

Plusnet aren't :-(

On Tue, 8 Nov 2005 10:03:52 -0000, "Kraftee"
<(E-Mail Removed) please we're bristish.com> wrote:

>Karl wrote:
>> On Tue, 08 Nov 2005 00:54:04 GMT, "mark" <(E-Mail Removed)> wrote:
>>
>>> I was about to sign up for TISCALI broadband, but something has
>>> really put me off. They don't appear to have any way of contacting
>>> the sales staff via email !
>>> Not a single email address, just a phone number. That makes me
>>> think they don't want to be held to anything in writing.
>>> If an ISP can't give a contact email address they are not worth
>>> bothering with.
>>>
>>
>> Keep away from Tiscali.
>
>Plusnet aren't :-(
>

I give in. Aren't what?

"mark" <(E-Mail Removed)> wrote in message
news:MGSbf.5715$(E-Mail Removed)...
>I was about to sign up for TISCALI broadband, but something has really put
>me off. They don't appear to have any way of contacting the sales staff
>via email !
> Not a single email address, just a phone number. That makes me think they
> don't want to be held to anything in writing.
> If an ISP can't give a contact email address they are not worth bothering
> with.

Think of it as fate dealing you a second chance.

;o)

On Tue, 8 Nov 2005 10:40:29 -0000, "Gizmo" <(E-Mail Removed)> wrote:

>
>"mark" <(E-Mail Removed)> wrote in message
>news:MGSbf.5715$(E-Mail Removed)...
>>I was about to sign up for TISCALI broadband, but something has really put
>>me off. They don't appear to have any way of contacting the sales staff
>>via email !
>> Not a single email address, just a phone number. That makes me think they
>> don't want to be held to anything in writing.
>> If an ISP can't give a contact email address they are not worth bothering
>> with.
>
>Think of it as fate dealing you a second chance.
>
>;o)
>

lol

"mark" <(E-Mail Removed)> wrote in message
news:MGSbf.5715$(E-Mail Removed)...
>I was about to sign up for TISCALI broadband, but something has really put
>me off. They don't appear to have any way of contacting the sales staff
>via email !
> Not a single email address, just a phone number. That makes me think they
> don't want to be held to anything in writing.
> If an ISP can't give a contact email address they are not worth bothering
> with.
>
Neither does Virgin.net or Plusnet

Brian

I made the god awful mistake of signing up with Tiscali, but luckily
after a very annoying process of trying to install the software it
turns out I couldn't recieve broadband trhough my BT line so managed to
cancel my 12months subscription....... While trying to discover what
was wrong with my broadband, I can only describe the whole experience
as a nightmare.... STAY WELL AWAY FROM TISCALI ....

PS They have even billed me for a months internet usage, which I
haven't paid but I'm still waiting for there answer to my emails to
their billing department asking why I have been billed, and since have
wrote to complain to teh Customer Service manager and still no
reply..... I have no idea if they think I still owe them money or not
and I'm slightly concerned this could affect my credit rating!

On Tue, 08 Nov 2005 06:54:43 -0800, nalla_cj wrote:

> I made the god awful mistake of signing up with Tiscali, but luckily
> after a very annoying process of trying to install the software it turns
> out I couldn't recieve broadband trhough my BT line so managed to cancel
> my 12months subscription....... While trying to discover what was wrong
> with my broadband, I can only describe the whole experience as a
> nightmare.... STAY WELL AWAY FROM TISCALI ....

I signed up for Tiscali. Here's my experience:

I signed up by phone and the phone operator was a clueless woman with an
Australian accent. She somehow managed to enter my postcode incorrectly,
despite my pronouncing it carefully and asking her to read it back to me.
Best I can tell, it looks like she add an "F" to the beginning -- a typo.
I got the confirmation letter welcoming me to the service, and only found
out about the postcode problem when I went to website to check on the
order status and received the message that there was a problem with the
postcode and telephone number not matching. I called the sales line (0800)
to inform them of the problem (sales, because the order hadn't gone
through because the details were incorrect) and was whined at repeatedly
that I should call the technical support line (national rate). So, I
called the tech-support line and spoke to a very efficient Indian woman
who corrected the problem and everything went ahead.

The modem (thompson speedtouch 330) arrived on schedule, I hooked it up
and was away (Linux system). I'm quite satisfied with the network, and
their fair use policy is indeed *fair*. I've been downloading relentlessly
since I got it and pausing those downloads during peak times... I haven't
heard a word of complaint from them.

That said, I visited the website and checked my details, only to find that
my customer information still had the incorrect "F" postcode. Sigh. I
corrected it myself.

I wouldn't rely on Tiscali if you needed any hand-holding tech-support,
but their network has been fine so far, and £14.99 1meg unlimited is ok (I
upgraded to the £17.99 2meg package).