Tiscali Email fixed?

According to Tiscali the email issues are fixed. I have just had seven (yes
7) identical emails from them to confirm it

: ))))))))))))))))))))

Did you notice that they were dated 8th JULY ?


"Dave" <(E-Mail Removed)> wrote:

>According to Tiscali the email issues are fixed. I have just had seven (yes
>7) identical emails from them to confirm it
>
>: ))))))))))))))))))))
>

<Mike @ www.zd8i.net> wrote in message
news:(E-Mail Removed)...
>
> Did you notice that they were dated 8th JULY ?
>

Yes, the first three were dated 8 July 2007!!! The rest were 8 June 2007.
Someone obviously does not know what the date is......

: )))))

[Dave], on Fri, 8 Jun 2007 19:54:42 +0100, said :-

>According to Tiscali the email issues are fixed. I have just had seven (yes
>7) identical emails from them to confirm it
>
>: ))))))))))))))))))))
>

The email I have seen is :


Tiscali Broadband

Email service update Friday 8th June 2007

Following our earlier communication regarding customer emails
sent from Tiscali accounts not being received, we can confirm that the
issue was caused by spammers abusing our email service.

It has been our highest priority to resolve this as quickly as
possible and we're pleased to inform you that our email service is now
back to normal. We have also put measures in place to prevent this
from happening in the future.

If you have sent important emails in the last couple of weeks
and are concerned that they may not have been received, we recommend
you retrieve the relevant mails from your 'Sent Items' folder and
re-send them. (Tiscali webmail saves all the email you send
automatically, as do other popular email software such as Outlook
Express).

There have been no reported problems with incoming mail.

Please accept our sincere apologies for any inconvenience this
may have caused you. We will continue to monitor email performance
closely to ensure that there are no further problems.

If you have further questions, please click here to view our
detailed FAQs.

Kind regards,
The Tiscali Team



The issue was _NOT_ caused by spammers, it was caused by complete
incompetance by Tiscali. They are complete and utter buffoons.

"Dave" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> According to Tiscali the email issues are fixed. I have just had seven
> (yes
> 7) identical emails from them to confirm it
>
> : ))))))))))))))))))))
>
>
Tiscali told everyone to resend all their old email that was possibly lost
when they had the major hardware failure followed by a routing failure. It
was nothing to do with spammers as Tiscali had their servers closed off to
anyone but paying customers linked up via their network. Spamhaus and
others that investigated the silly claims also agreed it had nothing to do
with spammers. Tiscali were blocked by some ISPs, but they will not give
details of the dispute that led to this. Everyone resent all the emails
causing the server to go down yet again! Then Tiscali sent multiple emails
to users hammering the servers again. That caused further delays when
combined with the sheer volume of customers complaining via email and the
amount of emails returned as confirmation.

The best thing Tiscali can learn to do is not lie to customers, they have a
bad enough name already.
It is best to admit there is a problem and say what is being done to resolve
it. The engineering staff definitely need replacing as they have a
catalogue of disasters under their belts. Look at the amount of problems
Tiscali users have encountered since last September. They only seem to work
between 9am and 5pm and must lie to the company and customers by not
updating the service status indicator page or informing call centre staff of
current problems. Call centre staff say there is no problem and can't seem
to understand why so many people are calling and sending email.

The engineering staff are completely responsible for not keeping the network
going and not fixing problems promptly. They lie about problems saying
everything is OK when it clearly isn't. It's almost as if they are trying
to cause the company to fail. Why Tiscali can't see what damage a small
group of people are doing is beyond me.

Since last year customers have suffered from slow browsing, slow
connections, email servers broken, news server feed cut off and later
broken, various port blocking, incorrectly set network shaping, restricted
bandwidth, blocking of third party servers for mail and news, broken DNS
servers, and probably a lot more. The service status indicator is also
broken a lot of the time.

I wonder what will be broken for Tiscali next, maybe people need to
introduce faults to boost revenue on call centre lines and justify their
jobs.

"Spin Dryer" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> [Dave], on Fri, 8 Jun 2007 19:54:42 +0100, said :-
>
>>According to Tiscali the email issues are fixed. I have just had seven
>>(yes
>>7) identical emails from them to confirm it
>>
>>: ))))))))))))))))))))
>>
>
> The email I have seen is :
>
>
> Tiscali Broadband
>
> Email service update Friday 8th June 2007
>
> Following our earlier communication regarding customer emails
> sent from Tiscali accounts not being received, we can confirm that the
> issue was caused by spammers abusing our email service.
>
> It has been our highest priority to resolve this as quickly as
> possible and we're pleased to inform you that our email service is now
> back to normal. We have also put measures in place to prevent this
> from happening in the future.
>
> If you have sent important emails in the last couple of weeks
> and are concerned that they may not have been received, we recommend
> you retrieve the relevant mails from your 'Sent Items' folder and
> re-send them. (Tiscali webmail saves all the email you send
> automatically, as do other popular email software such as Outlook
> Express).
>
> There have been no reported problems with incoming mail.
>
> Please accept our sincere apologies for any inconvenience this
> may have caused you. We will continue to monitor email performance
> closely to ensure that there are no further problems.
>
> If you have further questions, please click here to view our
> detailed FAQs.
>
> Kind regards,
> The Tiscali Team
>
>
>
> The issue was _NOT_ caused by spammers, it was caused by complete
> incompetance by Tiscali. They are complete and utter buffoons.

I agree, it wasn't spammers, it was incompetent engineering staff who have
consistently demonstrated they can't do their jobs. Tiscali should have
really sacked them last year after the repeated problems.

They couldn't even set the time correctly, at one point the peak hours went
from 7 until midnight rather than 6pm to 11pm.

Everyone knows it wasn't spammers, even Spamhaus and other companies that
research and study trends with spam and ISPs. They said that Tiscali was
not affected at the time they claimed to be, it was just a convenient
excuse.

"dfire" <(E-Mail Removed)> wrote in message
news:466b3a8c$(E-Mail Removed)...
>
> "Dave" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> According to Tiscali the email issues are fixed. I have just had seven
>> (yes
>> 7) identical emails from them to confirm it
>>
>> : ))))))))))))))))))))
>>
>>
> Tiscali told everyone to resend all their old email that was possibly lost
> when they had the major hardware failure followed by a routing failure.
> It was nothing to do with spammers as Tiscali had their servers closed off
> to anyone but paying customers linked up via their network. Spamhaus and
> others that investigated the silly claims also agreed it had nothing to do
> with spammers. Tiscali were blocked by some ISPs, but they will not give
> details of the dispute that led to this. Everyone resent all the emails
> causing the server to go down yet again! Then Tiscali sent multiple
> emails to users hammering the servers again. That caused further delays
> when combined with the sheer volume of customers complaining via email and
> the amount of emails returned as confirmation.
>
> The best thing Tiscali can learn to do is not lie to customers, they have
> a bad enough name already.
> It is best to admit there is a problem and say what is being done to
> resolve it. The engineering staff definitely need replacing as they have
> a catalogue of disasters under their belts. Look at the amount of
> problems Tiscali users have encountered since last September. They only
> seem to work between 9am and 5pm and must lie to the company and customers
> by not updating the service status indicator page or informing call centre
> staff of current problems. Call centre staff say there is no problem and
> can't seem to understand why so many people are calling and sending email.
>
> The engineering staff are completely responsible for not keeping the
> network going and not fixing problems promptly. They lie about problems
> saying everything is OK when it clearly isn't. It's almost as if they are
> trying to cause the company to fail. Why Tiscali can't see what damage a
> small group of people are doing is beyond me.
>
> Since last year customers have suffered from slow browsing, slow
> connections, email servers broken, news server feed cut off and later
> broken, various port blocking, incorrectly set network shaping, restricted
> bandwidth, blocking of third party servers for mail and news, broken DNS
> servers, and probably a lot more. The service status indicator is also
> broken a lot of the time.
>
> I wonder what will be broken for Tiscali next, maybe people need to
> introduce faults to boost revenue on call centre lines and justify their
> jobs.

Perhaps Tiscali ought to take lessons in owning up, wearing hair-shirts and
self-harming from Plusnet?
;-)

George

On Sun, 10 Jun 2007 00:40:49 +0100, "dfire" <(E-Mail Removed)> wrote:

>The best thing Tiscali can learn to do is not lie to customers,

as well as getting out of the business and selling it to someone else.