Tiscali CS - *complete* f***wits?

This beggars belief.

This excuse for an ISP goes from bad to worse.

Does this ISP have any sense of customer service? Does their management give
a shit?

I submitted the following support request to Tiscali via their on line
ticket system:

"There seems to be a technical problem with your webmail service: email
filters (forward to: filters) are not working. Despite being set up
correctly email which matches the filter terms is not being forwarded.

Can you correct this problem? I have replicated it using two different
accounts."

This is the reply I received:

From: TalkTalk Customer Relations
Sent: Monday, January 31, 2011 6:XX AM
To: Subject: Webmail email filters not working [Incident: 011XXXXXXXXX]



Subject
Webmail email filters not working

Discussion Thread
Response (XXXXXXXXXXX) 31/01/2011 06.55 AM
Dear XXXXXX,

Thank you for contacting TalkTalk Customer Support.

I see that you are unable to send emails.

I apologise for the inconvenience caused to you.

I have performed some tests on your email account and found that all the
functions are working perfectly.

To start with, please perform the following steps to clear the Internet
cache :

1. Open Internet Explorer.
2. Click Tools in the menu bar.
3. Choose Internet Options. The Internet Options window will open.
4. In the Internet Option Window choose the General tab.
5. Click Delete Cookies to delete the cookies.
6. After deleting the cookies click on Delete Files.
7. A small window will open, check mark the 'Delete all offline content' and
click OK.
8. After the computer deletes them, Click OK to close the Internet options
Window.

To ensure you are using the correct user name and password, please visit the
following link and check the web interface:

http://www.talktalk.co.uk/mail/?check_cookie=1

You can now perform the following steps, depending upon the possibility to
isolate the cause of this issue and resolve it.

- Possibility 1 : If you can access the mails on the web interface:

In case the mails can be accessed on the webmail, then its possible that the
port that you have configured on the Outlook Express is blocked or
unavailable on the mail server. To send a message, port 25 is used and to
retrieve a message, port 110 is used. It may be possible that the account
configuration in Outlook Express is invalid or have gone corrupt.

Please visit the following link to check if any port has been blocked by
Firewall or Antivirus on your computer:

http://support.talktalk.co.uk/cgi-bi...p?p_faqid=1008

If the ports are not blocked then the issue might be with the configuration
of the account in the email client, such as Outlook Express.

To delete an email account from Outlook Express, perform the following
steps:

1. Select Tools | Accounts... from the menu bar.
2. Go to the Mail tab.
3. Highlight the account you want to delete.
4. Click Remove.
5. Click Yes.
6. Now click Close.

You can now visit the following link that will help you configure the
account in Outlook Express:

http://support.talktalk.co.uk/cgi-bi...Jlc3M%21&p_li=

- Possibility 2 : If you are unable to access mails on the web interface:

In this case, I request you to try changing the password as it refreshes the
email settings.

You can visit the following link to change the password of your choice:

https://www.tiscali.co.uk/members/my...age/chpwd.html

I also request you to try sending a test email to your email account and let
us know if you are getting any error message while sending emails to your
email address.

Looking forward for your reply.


Regards,

TalkTalk Customer Relations

On 31/01/2011 21:25, Gareth wrote:
> This beggars belief.
>
> This excuse for an ISP goes from bad to worse.
>
> Does this ISP have any sense of customer service? Does their management
> give a shit?
>
> I submitted the following support request to Tiscali via their on line
> ticket system:
>
> "There seems to be a technical problem with your webmail service: email
> filters (forward to: filters) are not working. Despite being set up
> correctly email which matches the filter terms is not being forwarded.
>
> Can you correct this problem? I have replicated it using two different
> accounts."
>
> This is the reply I received:
>
> From: TalkTalk Customer Relations
> Sent: Monday, January 31, 2011 6:XX AM
> To: Subject: Webmail email filters not working [Incident: 011XXXXXXXXX]
>
>
>
> Subject
> Webmail email filters not working
>
> Discussion Thread
> Response (XXXXXXXXXXX) 31/01/2011 06.55 AM
> Dear XXXXXX,
>
> Thank you for contacting TalkTalk Customer Support.
>
> I see that you are unable to send emails.
>
> I apologise for the inconvenience caused to you.
>
> I have performed some tests on your email account and found that all the
> functions are working perfectly.
>
> To start with, please perform the following steps to clear the Internet
> cache :
>
> 1. Open Internet Explorer.
> 2. Click Tools in the menu bar.
> 3. Choose Internet Options. The Internet Options window will open.
> 4. In the Internet Option Window choose the General tab.
> 5. Click Delete Cookies to delete the cookies.
> 6. After deleting the cookies click on Delete Files.
> 7. A small window will open, check mark the 'Delete all offline content'
> and click OK.
> 8. After the computer deletes them, Click OK to close the Internet
> options Window.
>
> To ensure you are using the correct user name and password, please visit
> the following link and check the web interface:
>
> http://www.talktalk.co.uk/mail/?check_cookie=1
>
> You can now perform the following steps, depending upon the possibility
> to isolate the cause of this issue and resolve it.
>
> - Possibility 1 : If you can access the mails on the web interface:
>
> In case the mails can be accessed on the webmail, then its possible that
> the port that you have configured on the Outlook Express is blocked or
> unavailable on the mail server. To send a message, port 25 is used and
> to retrieve a message, port 110 is used. It may be possible that the
> account configuration in Outlook Express is invalid or have gone corrupt.
>
> Please visit the following link to check if any port has been blocked by
> Firewall or Antivirus on your computer:
>
> http://support.talktalk.co.uk/cgi-bi...p?p_faqid=1008
>
>
> If the ports are not blocked then the issue might be with the
> configuration of the account in the email client, such as Outlook Express.
>
> To delete an email account from Outlook Express, perform the following
> steps:
>
> 1. Select Tools | Accounts... from the menu bar.
> 2. Go to the Mail tab.
> 3. Highlight the account you want to delete.
> 4. Click Remove.
> 5. Click Yes.
> 6. Now click Close.
>
> You can now visit the following link that will help you configure the
> account in Outlook Express:
>
> http://support.talktalk.co.uk/cgi-bi...Jlc3M%21&p_li=
>
>
> - Possibility 2 : If you are unable to access mails on the web interface:
>
> In this case, I request you to try changing the password as it refreshes
> the email settings.
>
> You can visit the following link to change the password of your choice:
>
> https://www.tiscali.co.uk/members/my...age/chpwd.html
>
> I also request you to try sending a test email to your email account and
> let us know if you are getting any error message while sending emails to
> your email address.
>
> Looking forward for your reply.
>
>
> Regards,
>
> TalkTalk Customer Relations
>
>
I hate to say this but this is yet another piece of crap customer
service from the Craphone Whorehouse!

George

"Gareth" <hotmail.com@dgareth_remove.com> wrote in message news:4d4728b2$0$2513$(E-Mail Removed)...
> This beggars belief.
>
> This excuse for an ISP goes from bad to worse.
>
> Does this ISP have any sense of customer service? Does their management give a shit?
>
> I submitted the following support request to Tiscali via their on line ticket system:
>
> "There seems to be a technical problem with your webmail service: email filters (forward to: filters) are not working. Despite
> being set up correctly email which matches the filter terms is not being forwarded.
>
> Can you correct this problem? I have replicated it using two different accounts."
>
> This is the reply I received:
>
> From: TalkTalk Customer Relations
> Sent: Monday, January 31, 2011 6:XX AM
> To: Subject: Webmail email filters not working [Incident: 011XXXXXXXXX]
>
>
>
> Subject
> Webmail email filters not working
>
> Discussion Thread
> Response (XXXXXXXXXXX) 31/01/2011 06.55 AM
> Dear XXXXXX,
>
> Thank you for contacting TalkTalk Customer Support.
>
> I see that you are unable to send emails.
>
> I apologise for the inconvenience caused to you.
>
> I have performed some tests on your email account and found that all the functions are working perfectly.
>
> To start with, please perform the following steps to clear the Internet cache :
>
> 1. Open Internet Explorer.
> 2. Click Tools in the menu bar.
> 3. Choose Internet Options. The Internet Options window will open.
> 4. In the Internet Option Window choose the General tab.
> 5. Click Delete Cookies to delete the cookies.
> 6. After deleting the cookies click on Delete Files.
> 7. A small window will open, check mark the 'Delete all offline content' and click OK.
> 8. After the computer deletes them, Click OK to close the Internet options Window.
>
> To ensure you are using the correct user name and password, please visit the following link and check the web interface:
>
> http://www.talktalk.co.uk/mail/?check_cookie=1
>
> You can now perform the following steps, depending upon the possibility to isolate the cause of this issue and resolve it.
>
> - Possibility 1 : If you can access the mails on the web interface:
>
> In case the mails can be accessed on the webmail, then its possible that the port that you have configured on the Outlook Express
> is blocked or unavailable on the mail server. To send a message, port 25 is used and to retrieve a message, port 110 is used. It
> may be possible that the account configuration in Outlook Express is invalid or have gone corrupt.
>
> Please visit the following link to check if any port has been blocked by Firewall or Antivirus on your computer:
>
> http://support.talktalk.co.uk/cgi-bi...p?p_faqid=1008
>
> If the ports are not blocked then the issue might be with the configuration of the account in the email client, such as Outlook
> Express.
>
> To delete an email account from Outlook Express, perform the following steps:
>
> 1. Select Tools | Accounts... from the menu bar.
> 2. Go to the Mail tab.
> 3. Highlight the account you want to delete.
> 4. Click Remove.
> 5. Click Yes.
> 6. Now click Close.
>
> You can now visit the following link that will help you configure the account in Outlook Express:
>
> http://support.talktalk.co.uk/cgi-bi...Jlc3M%21&p_li=
>
> - Possibility 2 : If you are unable to access mails on the web interface:
>
> In this case, I request you to try changing the password as it refreshes the email settings.
>
> You can visit the following link to change the password of your choice:
>
> https://www.tiscali.co.uk/members/my...age/chpwd.html
>
> I also request you to try sending a test email to your email account and let us know if you are getting any error message while
> sending emails to your email address.
>
> Looking forward for your reply.
>
>
> Regards,
>
> TalkTalk Customer Relations

Nah, that's the standard first-line script.

Escalate it to second-line and they will get you to re-install your OS


--
Graham.

%Profound_observation%

"Gareth" <hotmail.com@dgareth_remove.com> considered Mon, 31 Jan 2011
21:25:08 -0000 the perfect time to write:

>This beggars belief.

Why?
It's normal.
>
>This excuse for an ISP goes from bad to worse.

Doesn't seem to have gone down any further than when I escaped after
Nildram got swallowed.
>
>Does this ISP have any sense of customer service? Does their management give
>a shit?

No, and No.

Just ask for a MAC, it's the only way to escape.
>
>I submitted the following support request to Tiscali via their on line
>ticket system:
>
>"There seems to be a technical problem with your webmail service: email
>filters (forward to: filters) are not working. Despite being set up
>correctly email which matches the filter terms is not being forwarded.
>
>Can you correct this problem? I have replicated it using two different
>accounts."
>
>This is the reply I received:
>
>From: TalkTalk Customer Relations
>Sent: Monday, January 31, 2011 6:XX AM
>To: Subject: Webmail email filters not working [Incident: 011XXXXXXXXX]
>
<Autoreply snipped>

Phil W Lee wrote:
> "Gareth" <hotmail.com@dgareth_remove.com> considered Mon, 31 Jan 2011
> 21:25:08 -0000 the perfect time to write:
>
>> This beggars belief.
>
> Why?
> It's normal.
>> This excuse for an ISP goes from bad to worse.
>
> Doesn't seem to have gone down any further than when I escaped after
> Nildram got swallowed.
>> Does this ISP have any sense of customer service? Does their management give
>> a shit?
>
> No, and No.
>
> Just ask for a MAC, it's the only way to escape.

As long as they dont send you an apple..

"Gareth" <hotmail.com@dgareth_remove.com> wrote in message
news:4d4728b2$0$2513$(E-Mail Removed)...
> This beggars belief.
>
> This excuse for an ISP goes from bad to worse.
>

And yet you are still with them.......

Vote with your feet and get a decent provider

Paul

>>
> I hate to say this but this is yet another piece of crap customer
> service from the Craphone Whorehouse!
>
> George

TalkTalk is no longer part of The Carphone Warehouse

On 31/01/2011 21:25, Gareth wrote:
> This beggars belief.
>
> This excuse for an ISP goes from bad to worse.
>
> Does this ISP have any sense of customer service? Does their management
> give a shit?
>
> I submitted the following support request to Tiscali via their on line
> ticket system:
>


Whilst I sympathise with you for the totally shit response they gave,
why ever both with an ISPs webmail? Why not pick up an email address
from Hotmail, Google mail, etc or even register a domain?

How do you feel about the service as an internet provider, is it just
the webmail that gives you grief?

On 02/02/2011 11:29, Lucky13 wrote:
>
>>>
>> I hate to say this but this is yet another piece of crap customer
>> service from the Craphone Whorehouse!
>>
>> George
>
> TalkTalk is no longer part of The Carphone Warehouse

I stand corrected!

On 02/02/2011 17:12, George Weston wrote:
> On 02/02/2011 11:29, Lucky13 wrote:
>>
>>>>
>>> I hate to say this but this is yet another piece of crap customer
>>> service from the Craphone Whorehouse!
>>>
>>> George
>>
>> TalkTalk is no longer part of The Carphone Warehouse
>
> I stand corrected!
>

They got listed as soon as they split from CPW as well.

http://www.lse.co.uk/ShareChart.asp?...share=talktalk

Well done Charles D