Tiscali, cannot connect

Hello,

My parents are having real problems connecting to Tiscali broadband, they
have been using them for over a year without any problems but about the
last week or so they cannot get online.

I contacted Tiscali and after doing nothing worthwhile they told me that I
must have a problem with the router, which is a netgear 834, but as far as
I can tell that is working OK. I have contacted BT and they say that the
line is fine. Nothing has changed in their computer set up (a PC and a
Mac).

Very occasionally they can get online for a few seconds, I know this
because sometimes they get emails on their mac (which they leave on all
the time), but even when they've just received an email ( they hear the
email notification noise from their imac) they still can?t browse the web
or check for emails again.

The only thing that I can think to do is to buy a new router, I was
wondering if anyone can suggest anything further I can do to track down
what their problem might be?

Thanks for reading,

Julie

On Tuesday, in article
<42e657f7$0$32380$(E-Mail Removed)> JulieSinar wrote:

> My parents are having real problems connecting to Tiscali broadband, they
> have been using them for over a year without any problems but about the
> last week or so they cannot get online.
>
> I contacted Tiscali and after doing nothing worthwhile they told me that I
> must have a problem with the router, which is a netgear 834, but as far as
> I can tell that is working OK. I have contacted BT and they say that the
> line is fine. Nothing has changed in their computer set up (a PC and a
> Mac).
>
> Very occasionally they can get online for a few seconds, I know this
> because sometimes they get emails on their mac (which they leave on all
> the time), but even when they've just received an email ( they hear the
> email notification noise from their imac) they still can?t browse the web
> or check for emails again.
>
> The only thing that I can think to do is to buy a new router, I was
> wondering if anyone can suggest anything further I can do to track down
> what their problem might be?

Microfilters?

My experience of the ones supplied by Tiscali when you sign on is not
good.

It could also be a particular phone.

I'd set things up with one connection, maybe not even a phone plugged in
to the microfilter, and check each microfilter in turn.

And what's the state of the modem-to-microfilter lead? I've had
conventional modems fail because of a dodgy lead.

A bad microfilter can mess up everything.

If possible, test at the master socket.

--
David G. Bell -- SF Fan, Filker, and Punslinger.

"I am Number Two," said Penfold. "You are Number Six."

I had this with a friend recently using a wireless network. Tiscali
would connect, and then drop. We're still trying to sort it out.

Fortunately so many of his neighbours have unsecured wireless networks
that he can quite happily access the internet!

--
Patrick (Durham UK)
PCRRN Internet Services
Web Design for the Community
http://www.pcrrn.co.uk
Do not reply direct, email via website above.
"There are 10 types of people in the world - those that know binary and
those that don't."
__________________________________________________ ___________________

Any tutorials on how to secure a wireless network. I am doing the same, but
as I live up a glen, not too many neighbours to intrude :-)

John D

> Fortunately so many of his neighbours have unsecured wireless networks
> that he can quite happily access the internet!
>
> --
> Patrick (Durham UK)
> PCRRN Internet Services
> Web Design for the Community
> http://www.pcrrn.co.uk
> Do not reply direct, email via website above.
> "There are 10 types of people in the world - those that know binary and
> those that don't."
> __________________________________________________ ___________________

"John DH" <(E-Mail Removed)> wrote:


> Any tutorials on how to secure a wireless network. I am doing the same, but
> as I live up a glen, not too many neighbours to intrude :-)

Somebody more into networks than I am will no doubt come in, but you
need to set up the router first. You have to connect it to am computer
with a cable so you can use the computer to set up the router. The
router will have its own IP address which you enter into a browser. With
luck there will be a page of instructions. The key things to look for
are the security codes, which will probably be printed on the bottom of
the router. This is most commonly a WEP code (Wireless Encryption
Protocol I think) and this is that that router's unique key code. You
will have to enter that in. When done, remove the cable.

In the setup, assuming Windows, when you get to Show all wireless
networks, you router should be visible as Encrypted. Click Connect and
it will ask you for the WEP code. After that it *should* connect.

(Unless you are on Tiscali in which it will connect briefly, then
disconnect. Then may connect again, etc, etc.)

--
Patrick (Durham UK)
PCRRN Internet Services
Web Design for the Community
http://www.pcrrn.co.uk
Do not reply direct, email via website above.
"There are 10 types of people in the world - those that know binary and
those that don't."
__________________________________________________ ___________________

"Patrick Nethercot (ngs)" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "John DH" <(E-Mail Removed)> wrote:
>
>This is most commonly a WEP code (Wireless Encryption
> Protocol I think)

Its actually Wired Equivalent Privacy.

WEP should be sufficient, if you live out of town, and don't have any
immediate neighbours. The more secure option is WPA-PSK, but not all
hardware supports this security option, if yours does, then I would use
WPA-PSK instead of WEP, even if you dont have anyone local to worry about
hacking in. You might as well be a secure as possible.

On 2005-07-26 17:37:57 +0100, (E-Mail Removed) ("David G. Bell") said:

> Microfilters?
>
> My experience of the ones supplied by Tiscali when you sign on is not
> good.
>
> It could also be a particular phone.
>
> I'd set things up with one connection, maybe not even a phone plugged in
> to the microfilter, and check each microfilter in turn.
>
> And what's the state of the modem-to-microfilter lead? I've had
> conventional modems fail because of a dodgy lead.
>
> A bad microfilter can mess up everything.
>
> If possible, test at the master socket.


Thanks for the reply, I'm going over to my parents house today to plug the
router into the master socket as you suggested, I'm also taking one of my
my microfilters to use, at least that will be one thing we can rule out if
we still cannot get it to work.

Julie

On Tue, 26 Jul 2005 18:56:53 +0100, Patrick Nethercot <(E-Mail Removed)>
wrote:

> Fortunately so many of his neighbours have unsecured wireless networks
> that he can quite happily access the internet!

Not really recommended though, in view of:

http://www.theregister.co.uk/2005/07..._driver_fined/

--
Anthony Edwards
easynet Ltd - Manchester
http://www.uk.easynet.net
(E-Mail Removed)

Just an update, I tried using my filter and plugging directly into the main
telephone socket but it still did not work, so I tried using my router and
it worked fine, so my parents bought a new ADSL router and everything is
working perfectly, so the Netgear must be broken in some way

Julie

Anthony Edwards <(E-Mail Removed)> wrote:


> > Fortunately so many of his neighbours have unsecured wireless networks
> > that he can quite happily access the internet!

> Not really recommended though, in view of:

> http://www.theregister.co.uk/2005/07..._driver_fined/

I'll pass that one on! :-)

--
Patrick (Durham UK)
PCRRN Internet Services
Web Design for the Community
http://www.pcrrn.co.uk
Do not reply direct, email via website above.
"There are 10 types of people in the world - those that know binary and
those that don't."
__________________________________________________ ___________________