Tiscali BB 'found' on my line...

Can someone perhaps direct me as the best way to deal with this.

I am trying to get BB installed for a member of my family, I went through
the ISP's sign-up at which point it told me there was *already* bb active on
the line.

I called up BT who confirmed.

The member of family has never ordered bb and has never requested a 'trial'
or anything like that. They don't get any bills, and there's nothing odd on
the BT bills.

After much digging around BT say they found an order from Tiscali for Dec
19th 2002 they have no record of commissioning or mid screen comments.

After talking to a lot of useless phone numbers at Tiscali I was eventually
told I need to call back Monday and talk to the disconnection dept. and ask
for a service that was never connected to be err disconnected...

Tiscali have no record of the CLI for that line, and no order or payment
against that line, or any record of the BT order.

If they say they will remove it, any ideas how long it will take, if not
even though I'm not a customer of there's can I migrate from them to my
chosen ISP ? and will they be helpful about it all ?

BT Aren't interested, as they didn't install the service, and BTWS have said
the same.

Suggestions please...


Thanks

You can try and post this on the Tiscali website, orange heading members,
forums, broadband services. From experience the CS are quite helpful, saves
you money calling Tiscali.

Bert.
"Q" <..@..> wrote in message
news:5500e$41fc39fc$5397cc89$(E-Mail Removed)...
> Can someone perhaps direct me as the best way to deal with this.
>
> I am trying to get BB installed for a member of my family, I went through
> the ISP's sign-up at which point it told me there was *already* bb active
> on
> the line.
>
> I called up BT who confirmed.
>
> The member of family has never ordered bb and has never requested a
> 'trial'
> or anything like that. They don't get any bills, and there's nothing odd
> on
> the BT bills.
>
> After much digging around BT say they found an order from Tiscali for Dec
> 19th 2002 they have no record of commissioning or mid screen comments.
>
> After talking to a lot of useless phone numbers at Tiscali I was
> eventually
> told I need to call back Monday and talk to the disconnection dept. and
> ask
> for a service that was never connected to be err disconnected...
>
> Tiscali have no record of the CLI for that line, and no order or payment
> against that line, or any record of the BT order.
>
> If they say they will remove it, any ideas how long it will take, if not
> even though I'm not a customer of there's can I migrate from them to my
> chosen ISP ? and will they be helpful about it all ?
>
> BT Aren't interested, as they didn't install the service, and BTWS have
> said
> the same.
>
> Suggestions please...
>
>
> Thanks
>
>

"Bert Kruiswijk" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> You can try and post this on the Tiscali website, orange heading members,
> forums, broadband services. From experience the CS are quite helpful,
saves
> you money calling Tiscali.

I don't have a tiscali user/pass since I'm not a customer, and I'm not
paying them just to post to there forums...

any other ideas, or anyone who is already a tiscali user that would be kind
enough to forward this port onto the forum for me.


Thanks

In article <5500e$41fc39fc$5397cc89$(E-Mail Removed)>, Q
says...

> BT Aren't interested, as they didn't install the service, and BTWS have said
> the same.
>
> Suggestions please...
>
Create a free pay as you go 0845 dialup account. Use the
username/password details for that on the ADSL connection. Dial in on
the 0845 number briefly once every 30 days.

Stuff em. If they can't be bothered to sort it out then fleece them.


--
Conor

An imperfect plan executed violently is far superior to a perfect plan.
-- George Patton

Q <..@..> wrote:
> Can someone perhaps direct me as the best way to deal with this.
>
> I am trying to get BB installed for a member of my family, I went through
> the ISP's sign-up at which point it told me there was *already* bb active on
> the line.
>
> I called up BT who confirmed.

Have you attempted to connect a ADSL modem up to the line, and see if it's
in fact active?

Conor <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> Create a free pay as you go 0845 dialup account. Use the
> username/password details for that on the ADSL connection. Dial in on
> the 0845 number briefly once every 30 days.

Do you know that will work? From my experience of ISPs they work in a
component based way. ADSL dial will be added to an account only if it is
an account of ADSL type.

--
Colin
*Drop DEAD from the email address to reply*

"Ian Stirling" <(E-Mail Removed)> wrote in message
news:41fd0d3e$0$42537$(E-Mail Removed)...
> Q <..@..> wrote:
> > Can someone perhaps direct me as the best way to deal with this.
> >
> > I am trying to get BB installed for a member of my family, I went
through
> > the ISP's sign-up at which point it told me there was *already* bb
active on
> > the line.
> >
> > I called up BT who confirmed.
>
> Have you attempted to connect a ADSL modem up to the line, and see if it's
> in fact active?

I haven't been able too no, there's not even a computer yet at the location,
and I only have a router I could take down anyway, but that would mean down
time.

As to the comment about set up a dial free account and use it on the bb -
this normally wont work. bb is usually tied into the cli and user details.

since we have never been a customer....

I have no problems in posting it for you on their forum. Send me an email
with the text you want me to post, so that I can cut and paste.
I will post it for you tonight.

Bert.
"Q" <..@..> wrote in message
news:57c30$41fce389$5397cc89$(E-Mail Removed)...
>
> "Bert Kruiswijk" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> You can try and post this on the Tiscali website, orange heading members,
>> forums, broadband services. From experience the CS are quite helpful,
> saves
>> you money calling Tiscali.
>
> I don't have a tiscali user/pass since I'm not a customer, and I'm not
> paying them just to post to there forums...
>
> any other ideas, or anyone who is already a tiscali user that would be
> kind
> enough to forward this port onto the forum for me.
>
>
> Thanks
>
>

"Bert Kruiswijk" <(E-Mail Removed)> wrote in message
news:41fdd12c$(E-Mail Removed)...
> I have no problems in posting it for you on their forum. Send me an email
> with the text you want me to post, so that I can cut and paste.
> I will post it for you tonight.

Thanks,

You have email!