"Paul" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Does anyone have any experience of either this package or tiscali in
> general? I was a customer a few years ago (moved over from LibertySurf)
and
> they seemed OK.
>
> Otherwise does anyone have any other (cheap) suggestions?
>
>
Taken from adslguide-
Growing rise of complaints from Tiscali customers
Tiscali is a service provider that is growing rapidly due to TV advertising,
and various other marketing activities. Unfortunately we are seeing a
growing number of problems from users of the service.
The problems are varied but commonly include quality of support advice, poor
speeds, problems cancelling service etc. The problem is not confined to just
ADSLguide visitors, Mark Jackson of
www.ISPReview.co.uk has also noticed the
increase.
We have being quietly collecting emails from users of the service for a
couple of weeks now, mainly those wishing to cancel, and who have tried the
official channels with little or no success. We are in contact with Tiscali,
and where users want us to we will pass details on, so that hopefully
cancellations will get processed.
Tiscali customers are free to use our BBS section here to discuss their
problems, and share possible solutions. If you would like us to try and help
with a cancellation, email
(E-Mail Removed) and be sure to put
TISCALI in the subject line, we cannot guarantee anything, but we can try,
and the emails allow us to assess the overall size of the problem.
We will be coming back to look more closely at the issues revolving around
Tiscali, and hopefully will be able to publish their responses to the
issues.