Thinking of subscribing to NTL?

Copied reom:

http://www.ntl-isp.ntl.com/ServiceStatus/

"As part of the ongoing project to maintain and upgrade our Broadband
network, there is a requirement to carry out maintenance and upgrades
on components which may result in a loss of service for the duration.

The following work will be taking place during the week commencing
Monday the 3rd of July.

On the Morning of Friday 7th July between Midnight and 6am

Network upgrades will result in a loss of service in Oxford, Seven
Kings, Wearside and the surrounding areas.

On the Morning of Sunday 9th July between Midnight and 6am

Essential server maintenance will result in a loss of Registration
services.

The following work will be taking place during the week commencing
Monday the 10th of July.

On the morning of Tuesday the 11th of July between midnight and 6 AM,

Network upgrades will result in a loss of service in Andover,
Wearside, Seven Kings, Dover, Oxford, Grimsby, Stapleford, Basford,
Clifton, Mansfield, Warwick, Baguley, Broomhill, Lincoln, Eastwood,
Clydebank, Greenock, Hartlepool, Norwich and the surrounding areas.

Network rebalancing across the country will result in a brief loss of
service for all customers.

On the morning of Wednesday the 12th of July between midnight and 6
AM,

Network upgrades will result in a loss of service in Stockton,
Andover, Wearside, Seven Kings, Dover, Oxford, Warwick, Stafford,
Cowcaddens, Mansfield, Rutherglen and the surrounding areas.

On the morning of Thursday the 13th of July Between midnight and 6 AM
,

Network upgrades will result in a loss of service in Andover,
Wearside, Seven Kings, Oxford, Lichfield, Bishops Briggs,
Middlesbrough, Warwick, Glengormley, Coventry, Belfast East,
Stapleford and the surrounding areas.

We thank you for your understanding and apologise for any
inconvenience these planned works may cause"

Week in week out. My good wife subscribed to Tesco.Net. NTL is their
supplier and "manager". The biggest mistake we have everr made. She
signed up for a year! I can honestly say that not a week has gone by
but what we have problems, like today. Customer Support, forget it.
Script navigators.

Well my advice is don't join them. No use.

A friend of mine has a different supplier. We watch same teams same
time same games, no problems.

Alex <(E-Mail Removed)> wrote in
news:(E-Mail Removed):


[extract from NTL service status snipped]
WHat is your point? Are you criticising NTL for doing network
maintenance at all, doing it between 00:00-06:00, letting users know
in advance, or what?

[usual tirade snipped]

> Well my advice is don't join them. No use.
What a surprise. Yet another "ISP Xxxx is rubbish" post. I suspect
that every ISP has its band of seething, dissatisfied customers who
are recommending against them and threatening to go elsewhere. The
satisfied majority tends to remain silent.

> A friend of mine has a different supplier. We watch same teams
> same time same games, no problems.
Eh? WTF is that about then?

McSpreader wrote:
> Alex <(E-Mail Removed)> wrote in
> news:(E-Mail Removed):
>
>
> [extract from NTL service status snipped]
> WHat is your point? Are you criticising NTL for doing network
> maintenance at all, doing it between 00:00-06:00, letting users know
> in advance, or what?
>
> [usual tirade snipped]
>
>> Well my advice is don't join them. No use.
> What a surprise. Yet another "ISP Xxxx is rubbish" post. I suspect
> that every ISP has its band of seething, dissatisfied customers who
> are recommending against them and threatening to go elsewhere. The
> satisfied majority tends to remain silent.

The thing about NTL is that they make even PN look proffesional.

Whilst I was in their clutches they took their broadband Usenet server
down for maintenance & 3 years down the line it still had not returned
& the Usenet service they were providing was dire in very many ways.
Email tended to get lost & at one time it was quicker for me to walk
across town (60 minutes drive if I wanted to waste petrol) than to
wait for the eventual delivery of email & by the time I did get it it
was always to late to do anything about it. Most nights were spent
looking for the working Inktomi, their supposed transparent proxies
were anything but, you didn't dare turn off/power down your cable
modem as there was over subscription in my area & they didn't have the
funds the do anything about it....

That's what I can remember after nearly 2 years of freedom. As I have
already said they make PN look almost professional....

On Sat, 08 Jul 2006 18:55:32 +0100, in uk.telecom.broadband , Alex
<(E-Mail Removed)> wrote:

>
>Well my advice is don't join them. No use.

I'm sorry to hear you've had problems.

For what its worth I've been with ntl for around three years now, and
its been essentially a good service. I started on 600Kb, and am now on
4Mb, there've been a few glitches but basically good.

--
Mark McIntyre

On Sat, 8 Jul 2006 21:41:15 +0100, in uk.telecom.broadband , "kráftéé"
<kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote:

>Whilst I was in their clutches they took their broadband Usenet server
>down for maintenance & 3 years down the line it still had not returned
>& the Usenet service they were providing was dire in very many ways.
>Email tended to get lost & at one time it was quicker for me to walk
>across town (60 minutes drive if I wanted to waste petrol) than to
>wait for the eventual delivery of email & by the time I did get it it

Again, to put a different perspective, I've had ntl for some years and
its been essentially fine. email isn't a problem (I can email my wife
from work while talking to her on the phone and she will generally get
it in realtime), and the usenet service is fine as long as you don't
want binaries (I've no idea what usenet server you think has been down
for three years, its working fine).
--
Mark McIntyre

Mark McIntyre wrote:
> On Sat, 8 Jul 2006 21:41:15 +0100, in uk.telecom.broadband ,
> "kráftéé"
> <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
> wrote:
>
>> Whilst I was in their clutches they took their broadband Usenet
>> server down for maintenance & 3 years down the line it still had
>> not
>> returned & the Usenet service they were providing was dire in very
>> many ways. Email tended to get lost & at one time it was quicker
>> for
>> me to walk across town (60 minutes drive if I wanted to waste
>> petrol) than to wait for the eventual delivery of email & by the
>> time I did get it it
>
> Again, to put a different perspective, I've had ntl for some years
> and
> its been essentially fine. email isn't a problem (I can email my
> wife
> from work while talking to her on the phone and she will generally
> get
> it in realtime), and the usenet service is fine as long as you don't
> want binaries (I've no idea what usenet server you think has been
> down
> for three years, its working fine).

Bet the cable modem server is still absent

"kráftéé" <kraftee@dontspamkrafteeunless you know
what'sgoodforu.pus.com> wrote in news:44b03c57$0$972$ed2619ec@ptn-
nntp-reader01.plus.net:

>
> Bet the cable modem server is still absent
>

A quarter past four.

"Alex" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Copied reom:
>
> http://www.ntl-isp.ntl.com/ServiceStatus/
>
> "As part of the ongoing project to maintain and upgrade our Broadband
> network, there is a requirement to carry out maintenance and upgrades
> on components which may result in a loss of service for the duration.

Not sure what your point is exactly.

All ISPs have to carry out maintenance, upgrades and remedial work. If we
didn't you'd still be connecting at 9.6K (those were the days lol)

However, most work can be carried out live, with no (or very little) impact
to the customer.
Our team plan and manage all works were possible live. If we do have to
interrupt services as part of planned works we have to get permission from
several Directors, and go through a process that can take weeks or even
month. If there's a fault that requires an outage to rectify, the outage is
kept to an absolute minimum and where possible carried out at the lowest
impact time (in the wee small hours).
Any work that might contain a risk to any network platform has to be carried
out between midnight and 6am.

No ISP can guarantee 100% service availability, it's virtually impossible
[1] .. unless you can make suggestions ?

[1] Even Telehouse (Docklands) have had outages !

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
wrote in message news:44b01868$0$942$(E-Mail Removed)...
> Whilst I was in their clutches they took their broadband Usenet server
> down for maintenance & 3 years down the line it still had not returned

Sorry, that's just not possible.

With respect, I'd say it was more your settings were incorrect.

Gizmo wrote:
> "kráftéé" <kraftee@dontspamkrafteeunless you know
> what'sgoodforu.pus.com> wrote in message
> news:44b01868$0$942$(E-Mail Removed)...
>> Whilst I was in their clutches they took their broadband Usenet
>> server down for maintenance & 3 years down the line it still had
>> not
>> returned
>
> Sorry, that's just not possible.
>
> With respect, I'd say it was more your settings were incorrect.

Sorry but NTL took the cable modem usenet servers for maintanence over
a Christmas period & they never returned, the IP addresses where later
directed towards their normal usenet servers & was like that till I
left nearly 2 years ago...