Thinking of moving to Sky broadband

Hi ...............

My Virgin ADSL broadband contract expires in February, due to the appalling
customer service at Virgin and unreliable broadband I'm thinking about
moving to Sky ADSL Max broadband.

The main reason is, I have recently signed up for sky TV, and to include
broadband (and free evening phone calls) for just over £20, seems like a
fairly good deal.

How will I know if my exchange (Slaithwaite, Huddersfield) is enabled to
take Sky, I read somewhere about LLU but haven't a clue what this all
means.

I currently sync to the Slaithwaite exchange at approx 5 MHz and get on
average 3.3 MHz usable connection speed, although it's appalling evenings &
weekends. when on occasions it can be totally unusable.

As for customer services, well ......... needless to say I'm totally
unimpressed. Can anyone give me any advice please?


Brian (Huddersfield)

That Man! <(E-Mail Removed)> wrote:
: How will I know if my exchange (Slaithwaite, Huddersfield) is enabled to
: take Sky, I read somewhere about LLU but haven't a clue what this all
: means.

Type your phone number into the "Number checker" at www.sky.com/broadband.

If it offers a choice of £0, £5 or £10 Sky have their own equipment
installed at the exchange (LLU). If it says £17/month they are using
BT ADSL.

"That Man!" <(E-Mail Removed)> wrote in message
news:PY14j.173$(E-Mail Removed)...
> I currently sync to the Slaithwaite exchange at approx 5 MHz and get on
> average 3.3 MHz usable connection speed, although it's appalling evenings
> & weekends. when on occasions it can be totally unusable.

Not MHz. It's Mb/s.

--

Brian Gregory. (In the UK)
(E-Mail Removed)
To email me remove the letter vee.

"Brian Gregory [UK]" wrote:

> "That Man!" <(E-Mail Removed)> wrote
>
> > I currently sync to the Slaithwaite exchange at approx 5 MHz and get on
> > average 3.3 MHz usable connection speed, although it's appalling evenings
> > & weekends. when on occasions it can be totally unusable.
>
> Not MHz. It's Mb/s.

Indeed. The actual ADSL signal doesn't go that much beyond 1 MHz. 1.3 MHz comes
to mind.

Graham

On Sat, 01 Dec 2007 01:49:43 +0000, Eeyore
<(E-Mail Removed)> wrote:

>
>
>"Brian Gregory [UK]" wrote:
>
>> "That Man!" <(E-Mail Removed)> wrote
>>
>> > I currently sync to the Slaithwaite exchange at approx 5 MHz and get on
>> > average 3.3 MHz usable connection speed, although it's appalling evenings
>> > & weekends. when on occasions it can be totally unusable.
>>
>> Not MHz. It's Mb/s.
>
>Indeed. The actual ADSL signal doesn't go that much beyond 1 MHz. 1.3 MHz comes
>to mind.
>
>Graham

Sadly according to
http://www.samknows.com/broadband/ex...hp?ecode=MYSLA
Slaithwaite only has CPW/TalkTalk as an LLU operator.

On Sat, 01 Dec 2007 09:07:05 GMT, "Arecibo" <(E-Mail Removed)> wrote:


>Move if you like, but if you think you'll get any better speed, reliability
>or customer service with anyone else you're sadly mistaken.
May be Sky are no different to Virgin in some ways but does Sky
technical support live in India where their operatives can't
understand a word you say to them and you cannot understand them
either ? .

(E-Mail Removed) wrote:

> On Sat, 01 Dec 2007 09:07:05 GMT, "Arecibo" <(E-Mail Removed)> wrote:
>
>
>> Move if you like, but if you think you'll get any better speed,
>> reliability or customer service with anyone else you're sadly mistaken.
>
> May be Sky are no different to Virgin in some ways but does Sky
> technical support live in India where their operatives can't
> understand a word you say to them and you cannot understand them
> either ? .

No, they live in a part of the UK where their operatives can't understand a
word you say to them and you cannot understand them either. It's a little
better than the Virgin option because they can usually understand most of
the bigger swear-words, but not much.

Believe me, I used them once when my sister had email problems. I eventually
gave up and called them something fairly obscene and worked it out for
myself.

--
Arecibo

I am on sky. I am not thinking of moving. But that does not mean they
are great. I just dont have any other good supplier on my exchange.
Only Bulldog, Talktalk and orange. All possibly as bad or more. I have
a bad quality phone line, very bad. BT have came out many times for
problems relating to it. When i signed up with them i was dissapointed
when I recieved half the speed is should have. I call them up and they
agreed to send out an engeneeer, which was great, problem was he never
came and I could not be bothered to waste time chasing them up. More
recently the cable running into my house from the pole (dropwire)
degraded in quality. as a result the speed decreased for my broadband,
as low as 128kbps. I called them up first, they denied everything,
they claim thier router was fine, all the microfilters were fine and
they would not send out an engeneer, which was correct as I later
found out but the level of customer service was horrific. So you can
assume customer service is not great and all calls are taken in
india.
Onto thier service. I download a few movies but nothing major. Only
comman problem with Sky's service that seems to get everyone is the
dropouts. My Internet connection was terrible for the first 6 months
but got a bit better now. In the last 12 months I have only triggered
thier traffic managment once. Speed were very low, and I probally
downloaded about 10Gb that day, so if your a heavy downloader than you
may have that problem.
They do give you a router which has sky's custom firmware but that is
easily flashed to the Netgear or another custom firmware. Router is
not bad comes with a good number of ports.

That Man! wrote:
> Hi ...............
>
> My Virgin ADSL broadband contract expires in February, due to the appalling
> customer service at Virgin and unreliable broadband I'm thinking about
> moving to Sky ADSL Max broadband.
>
> The main reason is, I have recently signed up for sky TV, and to include
> broadband (and free evening phone calls) for just over £20, seems like a
> fairly good deal.
>
> How will I know if my exchange (Slaithwaite, Huddersfield) is enabled to
> take Sky, I read somewhere about LLU but haven't a clue what this all
> means.
>
> I currently sync to the Slaithwaite exchange at approx 5 MHz and get on
> average 3.3 MHz usable connection speed, although it's appalling evenings &
> weekends. when on occasions it can be totally unusable.
>
> As for customer services, well ......... needless to say I'm totally
> unimpressed. Can anyone give me any advice please?



Does anyone know what Sky's FUP is in real life on the Max (unlimited)
package?

"Under-the-cosh" <(E-Mail Removed)> wrote in message
news:fis3c9$1o97$(E-Mail Removed)...
> That Man! wrote:

> Does anyone know what Sky's FUP is in real life on the Max (unlimited)
> package?

3 google searches, 1 youtube video (43 seconds or less), and half an
antivirus definition per day before throttling becomes evident, so i hear...

LLU, on the other hand, sounds like it really is unlimited (+1Tb/month not
unheard of)