is there an easy way to get hold of ntl's customer service

After being held on calls, passed from 1 person to another and to another,
cut off, hung up on and gawd only knows what else.

I was just wondering if there is an easy way of getting hold of a
responsible person at ntl's customer service centre.

My problem relates to when I signed up 3 months ago I took advantage of the
free X box deal that I was offered (but still not received), and I have been
trying to get it resolved by telephone, email and letter, all as yet to no
avail.

Surely there has to be a way.

TIA.

On 24/10/2004 Sean Fowler wrote:

> After being held on calls, passed from 1 person to another and to
> another, cut off, hung up on and gawd only knows what else.
>
> I was just wondering if there is an easy way of getting hold of a
> responsible person at ntl's customer service centre.
>
> My problem relates to when I signed up 3 months ago I took advantage
> of the free X box deal that I was offered (but still not received),
> and I have been trying to get it resolved by telephone, email and
> letter, all as yet to no avail.
>
> Surely there has to be a way.
>
> TIA.

What about a letter addressed to their MD at their registered office?
Keep it polite and his PA will pass it on to the appropriate department.

--
Jeff Gaines - Damerham Hampshire UK
Posted with XanaNews 1.16.4.6
http://www.wilsonc.demon.co.uk/d7xananews.htm

"Jeff Gaines" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 24/10/2004 Sean Fowler wrote:
>
>> After being held on calls, passed from 1 person to another and to
>> another, cut off, hung up on and gawd only knows what else.
>>
>> I was just wondering if there is an easy way of getting hold of a
>> responsible person at ntl's customer service centre.
>>
>> My problem relates to when I signed up 3 months ago I took advantage
>> of the free X box deal that I was offered (but still not received),
>> and I have been trying to get it resolved by telephone, email and
>> letter, all as yet to no avail.
>>
>> Surely there has to be a way.
>>
>> TIA.
>
> What about a letter addressed to their MD at their registered office?
> Keep it polite and his PA will pass it on to the appropriate department.
>
> --
> Jeff Gaines - Damerham Hampshire UK
> Posted with XanaNews 1.16.4.6
> http://www.wilsonc.demon.co.uk/d7xananews.htm

Yeah I must admit, that looks to be the only option open to me at the
moment.

Any ideas of his name, just to make it look a little more personal??

"Sean Fowler" <(E-Mail Removed)> wrote in message
news:9hTed.162$(E-Mail Removed)...
>
> "Jeff Gaines" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > On 24/10/2004 Sean Fowler wrote:
> >
> >> After being held on calls, passed from 1 person to another and to
> >> another, cut off, hung up on and gawd only knows what else.
> >>
> >> I was just wondering if there is an easy way of getting hold of a
> >> responsible person at ntl's customer service centre.
> >>
> >> My problem relates to when I signed up 3 months ago I took advantage
> >> of the free X box deal that I was offered (but still not received),
> >> and I have been trying to get it resolved by telephone, email and
> >> letter, all as yet to no avail.
> >>
> >> Surely there has to be a way.
> >>
> >> TIA.
> >
> > What about a letter addressed to their MD at their registered office?
> > Keep it polite and his PA will pass it on to the appropriate department.
> >
> > --
> > Jeff Gaines - Damerham Hampshire UK
> > Posted with XanaNews 1.16.4.6
> > http://www.wilsonc.demon.co.uk/d7xananews.htm
>
> Yeah I must admit, that looks to be the only option open to me at the
> moment.
>
> Any ideas of his name, just to make it look a little more personal??


His name is Don Keycock.

On 24/10/2004 Q wrote:

>
> "Sean Fowler" <(E-Mail Removed)> wrote in message
> news:9hTed.162$(E-Mail Removed)...
> >
> > "Jeff Gaines" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> > > On 24/10/2004 Sean Fowler wrote:
> > >
> > >> After being held on calls, passed from 1 person to another and to
> > >> another, cut off, hung up on and gawd only knows what else.
> > > >
> > >> I was just wondering if there is an easy way of getting hold of a
> > >> responsible person at ntl's customer service centre.
> > > >
> > >> My problem relates to when I signed up 3 months ago I took
> > advantage >> of the free X box deal that I was offered (but still
> > not received), >> and I have been trying to get it resolved by
> > telephone, email and >> letter, all as yet to no avail.
> > > >
> > >> Surely there has to be a way.
> > > >
> > >> TIA.
> > >
> > > What about a letter addressed to their MD at their registered
> > > office? Keep it polite and his PA will pass it on to the
> > > appropriate department.
> > >
> > > --
> > > Jeff Gaines - Damerham Hampshire UK
> > > Posted with XanaNews 1.16.4.6
> > > http://www.wilsonc.demon.co.uk/d7xananews.htm
> >
> > Yeah I must admit, that looks to be the only option open to me at
> > the moment.
> >
> > Any ideas of his name, just to make it look a little more personal??
>
>
> His name is Don Keycock.

That says it all really :-)

--
Jeff Gaines - Damerham Hampshire UK
Posted with XanaNews 1.16.4.6
http://www.wilsonc.demon.co.uk/d7xananews.htm

"Jeff Gaines" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 24/10/2004 Q wrote:
>
>>
>> "Sean Fowler" <(E-Mail Removed)> wrote in message
>> news:9hTed.162$(E-Mail Removed)...
>> >
>> > "Jeff Gaines" <(E-Mail Removed)> wrote in message
>> > news:(E-Mail Removed)...
>> > > On 24/10/2004 Sean Fowler wrote:
>> > >
>> > >> After being held on calls, passed from 1 person to another and to
>> > >> another, cut off, hung up on and gawd only knows what else.
>> > > >
>> > >> I was just wondering if there is an easy way of getting hold of a
>> > >> responsible person at ntl's customer service centre.
>> > > >
>> > >> My problem relates to when I signed up 3 months ago I took
>> > advantage >> of the free X box deal that I was offered (but still
>> > not received), >> and I have been trying to get it resolved by
>> > telephone, email and >> letter, all as yet to no avail.
>> > > >
>> > >> Surely there has to be a way.
>> > > >
>> > >> TIA.
>> > >
>> > > What about a letter addressed to their MD at their registered
>> > > office? Keep it polite and his PA will pass it on to the
>> > > appropriate department.
>> > >
>> > > --
>> > > Jeff Gaines - Damerham Hampshire UK
>> > > Posted with XanaNews 1.16.4.6
>> > > http://www.wilsonc.demon.co.uk/d7xananews.htm
>> >
>> > Yeah I must admit, that looks to be the only option open to me at
>> > the moment.
>> >
>> > Any ideas of his name, just to make it look a little more personal??
>>
>>
>> His name is Don Keycock.
>
> That says it all really :-)
>
> --
> Jeff Gaines - Damerham Hampshire UK
> Posted with XanaNews 1.16.4.6
> http://www.wilsonc.demon.co.uk/d7xananews.htm

Tell ya what fellas, I hope you are being serious with the name.....because
the letter is drafted and ready to go :-)

In message <417c041c$0$15430$(E-Mail Removed)>, Q
<(E-Mail Removed)> writes
>His name is Don Keycock.
>
>
Always one isn't there, a quick search of companies house will tell you
it's actually;

Hugh Graham Rekshun
--
Clint Sharp

> Tell ya what fellas, I hope you are being serious with the name.....because
> the letter is drafted and ready to go :-)

May I suggest google then - "ntl ceo uk"

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> > Tell ya what fellas, I hope you are being serious with the name.....because
> > the letter is drafted and ready to go :-)
> May I suggest google then - "ntl ceo uk"

It was "Barclay Knapp" according to this BBC site, although it might have
changed since:

http://news.bbc.co.uk/2/hi/uk_news/648324.stm

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> May I suggest google then - "ntl ceo uk"

Here you go, its not Barclay Knapp any more...

http://www.ntl.com/locales/gb/en/inv...nfo/people.asp

CEO

Simon P. Duffy is the Company's Chief Executive Officer and has held this
position since August 16, 2003 having been Chief Operating Officer since
April 1, 2003. Prior to joining the Company, Mr. Duffy was CFO of Orange
SA. Prior to Orange, Mr. Duffy was Chief Executive Officer of Denmark-
based wireless data company End2End. He joined End2End in 2001 from
Internet service provider World Online International NV. At World Online,
Mr. Duffy served as CEO & Deputy Chairman and led the initial public
offering of the company and subsequent sale to Tiscali SPA. Prior to his
tenure at World Online, Mr. Duffy spent eight years at EMI Group plc,
first as Group Finance Director of THORN EMI and later, following Group's
demerger, as Deputy Chairman and Group Finance Director of EMI Group.
Prior to EMI Group, Mr. Duffy worked at Guinness plc, first as Director
of Corporate Finance and subsequently as Operations Director of United
Distillers, Guinness's spirits division.

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