Tesco Broadband / SpeedTouch ADSL USB Modem

Hi -

I've had Tesco Broadband for the last month or so. Everything's been
fine until this week. Now, I boot my PC and the 'ADSL' light on the
modem just keeps flashing and the SpeedTouch icon in the system tray
says 'initialising'. It never seems to get connected. I get a 'no
dial tone' error when I try to connect.

I've also tried a different PC (laptop) with a different modem (BT
Voyager 105), adsl splitter and cable. This won't connect either. In
fact, the Voyager modem doesn't even flash it's light to try and
connect as it used to - it's as if it isn't plugged in at all.

Called Tesco's 50p per min support and I've uninstalled and
re-installed the software, disabled startup stuff using msconfig, tried
to connect through the main BT point in the house with everything else
disconnected and also plugged directly into the BT 'test' socket - all
to no avail. I'm now waiting for further feedbck from Tesco support.

Can anyone here offer any help / advice?

Thanks.

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi -
>
> I've had Tesco Broadband for the last month or so. Everything's been
> fine until this week. Now, I boot my PC and the 'ADSL' light on the
> modem just keeps flashing and the SpeedTouch icon in the system tray
> says 'initialising'. It never seems to get connected. I get a 'no
> dial tone' error when I try to connect.
>
> I've also tried a different PC (laptop) with a different modem (BT
> Voyager 105), adsl splitter and cable. This won't connect either. In
> fact, the Voyager modem doesn't even flash it's light to try and
> connect as it used to - it's as if it isn't plugged in at all.
>
> Called Tesco's 50p per min support and I've uninstalled and
> re-installed the software, disabled startup stuff using msconfig, tried
> to connect through the main BT point in the house with everything else
> disconnected and also plugged directly into the BT 'test' socket - all
> to no avail. I'm now waiting for further feedbck from Tesco support.
>
> Can anyone here offer any help / advice?
>
> Thanks.
>

It is a fault at your local exchange.

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi -
>
> I've had Tesco Broadband for the last month or so. Everything's been
> fine until this week. Now, I boot my PC and the 'ADSL' light on the
> modem just keeps flashing and the SpeedTouch icon in the system tray
> says 'initialising'. It never seems to get connected. I get a 'no
> dial tone' error when I try to connect.
>
> I've also tried a different PC (laptop) with a different modem (BT
> Voyager 105), adsl splitter and cable. This won't connect either. In
> fact, the Voyager modem doesn't even flash it's light to try and
> connect as it used to - it's as if it isn't plugged in at all.
>
> Called Tesco's 50p per min support and I've uninstalled and
> re-installed the software, disabled startup stuff using msconfig, tried
> to connect through the main BT point in the house with everything else
> disconnected and also plugged directly into the BT 'test' socket - all
> to no avail. I'm now waiting for further feedbck from Tesco support.
>
> Can anyone here offer any help / advice?
>
> Thanks.
>

I set up my brother's system for Tesco broadband some time ago.

You haven't given us much to go on and there's not a lot to go wrong but I
remember having a few goes at getting the log on details right.

It's been that long now that I can't remember exactly what the difficulty
was but anyway make sure your log on details are correct and in the correct
format.

Also make sure your microfilters are installed in the correct
order/location.

There should be an unfiltered line passing all the way through to where the
modem is.

The modem is then usually connected to the ADSL connector on the microfilter
which provides an unfiltered connection (only the phone one is filtered).


Stephen

Stephen Stewart wrote:

> It's been that long now that I can't remember exactly what the difficulty
> was but anyway make sure your log on details are correct and in the correct
> format.

Not relevant if the line is not syncing in the first place.

Like Mark says, it sounds like a BT fault. Get Tesco.net to get a BT
engineer out for you.

"Anton Gijsen" <(E-Mail Removed)> wrote in
message news:444be665$0$33917$(E-Mail Removed)...
> Stephen Stewart wrote:
>
>> It's been that long now that I can't remember exactly what the difficulty
>> was but anyway make sure your log on details are correct and in the
>> correct format.
>
> Not relevant if the line is not syncing in the first place.
>
> Like Mark says, it sounds like a BT fault. Get Tesco.net to get a BT
> engineer out for you.

If my experience is anything to go by, Tesco.net will refuse point-blank
that it's a problem with the exchange. They will blame your setup. They will
ask you to reconfigure your modem and will not accept that it is a fault
with the exchange.

Thanks for the advice, all.

Here's an upate -

I've been without broadband for nearly 3 weeks now. Tesco asked BT to
check the line and I got a call from BT telling me it was fine. I told
them that I'd performed the relevant checks with BT and obviously it
wasn't fine, so they said they'd go back to Tesco telling them to
arrange a visit from a BT engineer.

Aparrently this has now been arranged, but Tesco cannot tell me when it
is likely to be. I've now been waiting over a week. Everytime I call
Tesco they just say that they can't give me an information as it's with
BT. I can't call BT direct, can I?

I think that I'll just cancel and cut my losses. What do you think my
chances are of being able to sign-up with a new ISP if I cancel and not
have any issues?

Cheers.

If it was me I would take it up with whoever you have the contract with.

After all you are paying for a service & IMHO they are in breach of it,also
I would want compensating for the 3 weeks without b/b but before going down
that road be 110% that the fault is not down to you.<which does not appear
to be the case ref- local exchange >


Regards,

KNOBBER
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Thanks for the advice, all.
>
> Here's an upate -
>
> I've been without broadband for nearly 3 weeks now. Tesco asked BT to
> check the line and I got a call from BT telling me it was fine. I told
> them that I'd performed the relevant checks with BT and obviously it
> wasn't fine, so they said they'd go back to Tesco telling them to
> arrange a visit from a BT engineer.
>
> Aparrently this has now been arranged, but Tesco cannot tell me when it
> is likely to be. I've now been waiting over a week. Everytime I call
> Tesco they just say that they can't give me an information as it's with
> BT. I can't call BT direct, can I?
>
> I think that I'll just cancel and cut my losses. What do you think my
> chances are of being able to sign-up with a new ISP if I cancel and not
> have any issues?
>
> Cheers.
>