Tesco Broadband (removing attachements?!)

My mother in law has been having problems with her emails just recently. It
seems that whenever an attachment larger than about 1 Mb is sent to her it
gets removed and just the body of the email ends in her inbox. Seemed to
affect emails sent from yahoo.co.uk accounts. A 1 Mb email takes time to
download (as if an attachment is coming through) but then nothing. Seems to
affect jpg, jpeg files

I looked through the settings in Outlook and Outlook express and unticked
all the relevant Block images type stuff in the security section of
accounts. This made no difference

I then went on to check whether the same was happening within the webmail
and yahoo.co.uk mails were stripped of attachments but hotmail were not BUT
when downloaded into outlook express both Hotmail and yahoo.co.uk emails
were stripped of attachment. (It could be other email accounts)

Rang Tesco's Technical support who were stumped on this (as I was, I've not
rung such a department in ten years!!!)

Yes I have disabled Spam / Zone Alarm etc to see if this has had any effect
and no it hasn't!!

In the meantime I've set up a googlemail account for her so she can receive
attachments in emails.

Any ideas???

Tim

Tim Rogers wrote:
> My mother in law has been having problems with her emails just
> recently. It seems that whenever an attachment larger than about 1 Mb
> is sent to her it gets removed and just the body of the email ends in
> her inbox. Seemed to affect emails sent from yahoo.co.uk accounts. A
> 1 Mb email takes time to download (as if an attachment is coming
> through) but then nothing. Seems to affect jpg, jpeg files
>
> I looked through the settings in Outlook and Outlook express and
> unticked all the relevant Block images type stuff in the security
> section of accounts. This made no difference
>
> I then went on to check whether the same was happening within the
> webmail and yahoo.co.uk mails were stripped of attachments but
> hotmail were not BUT when downloaded into outlook express both
> Hotmail and yahoo.co.uk emails were stripped of attachment. (It could
> be other email accounts)
> Rang Tesco's Technical support who were stumped on this (as I was,
> I've not rung such a department in ten years!!!)
>
> Yes I have disabled Spam / Zone Alarm etc to see if this has had any
> effect and no it hasn't!!
>
> In the meantime I've set up a googlemail account for her so she can
> receive attachments in emails.
>
> Any ideas???

Take a look at Tools Options Security and see if the box about attachments
is ticked. If so un-tick it and reload the program.

Peter Crosland

"Peter Crosland" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Tim Rogers wrote:
>> My mother in law has been having problems with her emails just
>> recently. It seems that whenever an attachment larger than about 1 Mb
>> is sent to her it gets removed and just the body of the email ends in
>> her inbox. Seemed to affect emails sent from yahoo.co.uk accounts. A
>> 1 Mb email takes time to download (as if an attachment is coming
>> through) but then nothing. Seems to affect jpg, jpeg files
>>
>> I looked through the settings in Outlook and Outlook express and
>> unticked all the relevant Block images type stuff in the security
>> section of accounts. This made no difference
>>
>> I then went on to check whether the same was happening within the
>> webmail and yahoo.co.uk mails were stripped of attachments but
>> hotmail were not BUT when downloaded into outlook express both
>> Hotmail and yahoo.co.uk emails were stripped of attachment. (It could
>> be other email accounts)
>> Rang Tesco's Technical support who were stumped on this (as I was,
>> I've not rung such a department in ten years!!!)
>>
>> Yes I have disabled Spam / Zone Alarm etc to see if this has had any
>> effect and no it hasn't!!
>>
>> In the meantime I've set up a googlemail account for her so she can
>> receive attachments in emails.
>>
>> Any ideas???
>
> Take a look at Tools Options Security and see if the box about attachments
> is ticked. If so un-tick it and reload the program.

Done that and no effect. Set up a googlemail account for her and attachments
come through fine into her OE

Also of course the attachments are stripped in her 'tesco webmail'.

Tim
>
> Peter Crosland
>

Tim Rogers wrote:
> My mother in law has been having problems with her emails just recently. It
> seems that whenever an attachment larger than about 1 Mb is sent to her it
> gets removed and just the body of the email ends in her inbox. Seemed to
> affect emails sent from yahoo.co.uk accounts. A 1 Mb email takes time to
> download (as if an attachment is coming through) but then nothing. Seems to
> affect jpg, jpeg files
>
> I looked through the settings in Outlook and Outlook express and unticked
> all the relevant Block images type stuff in the security section of
> accounts. This made no difference
>
> I then went on to check whether the same was happening within the webmail
> and yahoo.co.uk mails were stripped of attachments but hotmail were not BUT
> when downloaded into outlook express both Hotmail and yahoo.co.uk emails
> were stripped of attachment. (It could be other email accounts)

.....
>
>
>
I'd say nothing to do with tesco - firstly it's not quite trivial to
selectively remove an attachment and there's no reason they should;
secondly, I've just emailed myself a 1.8M jpeg attachment via tesco's
mail (*), and received it back intact.

It sounds much more like a mail client problem - how about installing a
totally new client (eg thunderbird perhaps) and seeing if that fixes the
problem? Maybe even keep the new client - but if not, at least you'd
know where to start looking for the fault.......



(*) pegasus client -> sendmail server -> ntlworld -> tesco -> [via
pop3/fetchmail] sendmail -> pegasus client.


--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England

"Mike Scott" <(E-Mail Removed)> wrote in message
news:NIlsj.8572$(E-Mail Removed)...
> Tim Rogers wrote:
>> My mother in law has been having problems with her emails just recently.
>> It seems that whenever an attachment larger than about 1 Mb is sent to
>> her it gets removed and just the body of the email ends in her inbox.
>> Seemed to affect emails sent from yahoo.co.uk accounts. A 1 Mb email
>> takes time to download (as if an attachment is coming through) but then
>> nothing. Seems to affect jpg, jpeg files
>>
>> I looked through the settings in Outlook and Outlook express and unticked
>> all the relevant Block images type stuff in the security section of
>> accounts. This made no difference
>>
>> I then went on to check whether the same was happening within the webmail
>> and yahoo.co.uk mails were stripped of attachments but hotmail were not
>> BUT when downloaded into outlook express both Hotmail and yahoo.co.uk
>> emails were stripped of attachment. (It could be other email accounts)
>
> ....
>>
>>
>>
> I'd say nothing to do with tesco - firstly it's not quite trivial to
> selectively remove an attachment and there's no reason they should;
> secondly, I've just emailed myself a 1.8M jpeg attachment via tesco's mail
> (*), and received it back intact.
>
> It sounds much more like a mail client problem - how about installing a
> totally new client (eg thunderbird perhaps) and seeing if that fixes the
> problem? Maybe even keep the new client - but if not, at least you'd know
> where to start looking for the fault.......

I did think of downloading Thunderbird but when the attachment had been
stripped in the Tesco webmail I thought (and still do) think that the
problem must be at their end.

Tim
>
>
>
> (*) pegasus client -> sendmail server -> ntlworld -> tesco -> [via
> pop3/fetchmail] sendmail -> pegasus client.
>
>
> --
> Mike Scott (unet <at> scottsonline.org.uk)
> Harlow Essex England