Tesco Broadband - (over)restrictive Ts&Cs

May I draw the attention of prospective customers to Tesco's restriction to
use of their broadband service to be only by the account-holder personally.

The Terms and Conditions for the Tesco Broadband Service can be found at
http://www.tesco.net/terms_privacy.asp#broadband and, under the heading
"Terms & conditions for Tesco Broadband service", clause 7 "USER ID
PASSWORD AND SECURITY" contains the following sentence:

"You agree not to share your password or the use of the account with any
third party."

Note the "or the use of the account". I queried this by e-mail to
(E-Mail Removed) saying:

"My wife, who lives with me, is legally a third party - this clause
prohibits her from using the account (i.e. the broadband connection). Is
this really the intention?"

The response was in the affirmative.

So, if you sign up for Tesco broadband, it is only you personally that can
use it; other members of your household may not do so. (Rhetorical
question: then why do they give one so many (15) e-mail addresses?)

Does any other broadband supplier have a similar restriction?

CJC

Chris Cheney wrote:

> May I draw the attention of prospective customers to Tesco's restriction to
> use of their broadband service to be only by the account-holder personally.
>
> The Terms and Conditions for the Tesco Broadband Service can be found at
> http://www.tesco.net/terms_privacy.asp#broadband and, under the heading
> "Terms & conditions for Tesco Broadband service", clause 7 "USER ID
> PASSWORD AND SECURITY" contains the following sentence:
>
> "You agree not to share your password or the use of the account with any
> third party."
>
> Note the "or the use of the account". I queried this by e-mail to
> (E-Mail Removed) saying:
>
> "My wife, who lives with me, is legally a third party - this clause
> prohibits her from using the account (i.e. the broadband connection). Is
> this really the intention?"
>
> The response was in the affirmative.

I don't suppose there is any chance of actually seeing those email
exchanges is there? Not that _I_ don't believe you, but others may not.
You know, there are some untrusting fools out there

"Chris Cheney" <(E-Mail Removed)> wrote in message
news:Xns958AB91F14A72ChrisCheneytesconet@194.168.2 22.122...
> May I draw the attention of prospective customers to Tesco's restriction
to
> use of their broadband service to be only by the account-holder
personally.
>
> The Terms and Conditions for the Tesco Broadband Service can be found at
> http://www.tesco.net/terms_privacy.asp#broadband and, under the heading
> "Terms & conditions for Tesco Broadband service", clause 7 "USER ID
> PASSWORD AND SECURITY" contains the following sentence:
>
> "You agree not to share your password or the use of the account with any
> third party."
>
> Note the "or the use of the account". I queried this by e-mail to
> (E-Mail Removed) saying:
>
> "My wife, who lives with me, is legally a third party - this clause
> prohibits her from using the account (i.e. the broadband connection). Is
> this really the intention?"
>
> The response was in the affirmative.
>
> So, if you sign up for Tesco broadband, it is only you personally that can
> use it; other members of your household may not do so. (Rhetorical
> question: then why do they give one so many (15) e-mail addresses?)
>

We upgraded from Tesco Anytime to Tesco Broadband, we allready have 2
accounts set up our OE one e-mail for her and the second for me.

What will they be doing about?

--
Regards,
David
<><
Please reply to News Group.

Martin <(E-Mail Removed)> wrote in
news:clblcn$lg7$(E-Mail Removed):

> I don't suppose there is any chance of actually seeing those email
> exchanges is there? Not that _I_ don't believe you, but others may
> not. You know, there are some untrusting fools out there

Well, I've quoted the relevant bit of my e-mail. If I go quoting their
reply, they could well complain about my publishing the content of their
private communication (all I've done so far is to publish the fact that
(E-Mail Removed) agreed with my interpretation and, whilst they could take
umbrage at that, it would be pretty unreasonable in the circumstances: if
they really want people to keep to their Ts&Cs, they should perhaps be
thanking me for reinforcing them!). However, if you happen to be the
regulator, or can get tesco.net's permission or a court order ...

Besides, if I'm not to be trusted to report accurately, perhaps I can't be
trusted not to fake the reply! The untrusting, erm, people out there can
ask (E-Mail Removed) themselves and, if they receive an answer that is
different to mine, I should like to know as that would enable me to reopen
the issue.

This is the only issue that I have with tesco broadband - the actual
connection went pretty well (esp. considering that the line was DACSed) and
I have been able to get some reported 50 kB/s (say 400 kbps) downloads even
with the SpeedTouch ADSL modem (I've an ADSL router on order!) and a modest
PII-350/Win98 (whether or not that speed is exaggerated because of
compression, I can't say).

CJC

how the bloody hell are they gonna find out anyway?

"Steve" <(E-Mail Removed)> wrote in
news:6PAed.145703$(E-Mail Removed) .uk:

> how the bloody hell are they gonna find out anyway?

Indeed, one might wonder why they bother with unenforceable Ts&Cs, but that
is hardly the point. I've signed up to them and it's up to me to keep to
them.

CJC

Chris Cheney wrote:
> Martin <(E-Mail Removed)> wrote in
> news:clblcn$lg7$(E-Mail Removed):
>
>
>>I don't suppose there is any chance of actually seeing those email
>>exchanges is there? Not that _I_ don't believe you, but others may
>>not. You know, there are some untrusting fools out there
>
>
> Well, I've quoted the relevant bit of my e-mail. If I go quoting their
> reply, they could well complain about my publishing the content of their
> private communication (all I've done so far is to publish the fact that
> (E-Mail Removed) agreed with my interpretation and, whilst they could take
> umbrage at that, it would be pretty unreasonable in the circumstances: if
> they really want people to keep to their Ts&Cs, they should perhaps be
> thanking me for reinforcing them!). However, if you happen to be the
> regulator, or can get tesco.net's permission or a court order ...

It's something I've always felt about Tesco. Why would you go to a
supermarket to purchase telecomms? It makes a lot more sense to me that
you go to a supermarket to purchase food, and a telco to get comms.

That's the reason for posting the emails, so everyone can see just how
idiotic they are.

> Besides, if I'm not to be trusted to report accurately, perhaps I can't be
> trusted not to fake the reply! The untrusting, erm, people out there can
> ask (E-Mail Removed) themselves and, if they receive an answer that is
> different to mine, I should like to know as that would enable me to reopen
> the issue.

Good idea

> This is the only issue that I have with tesco broadband - the actual
> connection went pretty well (esp. considering that the line was DACSed) and
> I have been able to get some reported 50 kB/s (say 400 kbps) downloads even
> with the SpeedTouch ADSL modem (I've an ADSL router on order!) and a modest
> PII-350/Win98 (whether or not that speed is exaggerated because of
> compression, I can't say).

hee reminds me of a row I had with NTL, I was running my trusted desktop
which happened to be a P2 350 as well as it happens. They refused to
give me any support because it was too under-powered. This despite the
fact it was running W2k just fine for everything I used it for.
>
> CJC

"Steve" <(E-Mail Removed)> wrote in message news:<6PAed.145703$(E-Mail Removed) o.uk>...
> how the bloody hell are they gonna find out anyway?

The Tesco Broadband installation CD contains a hidden peace of
software that installs and runs in the background for all Tesco users.
This software uses the scanning lines of your monitor to scan your
eye's retina using clever techniques not too dissimilar to light guns
used with games consoles.

Since all human retinas are unique Tesco can differentiate between
different users and therefore log inconsistencies. Failure to comply
with the T&C will result in account termination. You have been warned.



OK, I'm assuming no one took that seriously. But just in case you did,
I was joking. Please don't sue.