Hi
Latest update re. my issue with Tesco Broadband.
Rang their Support people this morning. After 15 mins listening to inane
electronic music which I'm sure is designed to make people hang up I finally
got to talk to an 'agent'.
Have now cancelled (I think) my registration with a promise that my line would
be freed up on the 24/10. Then I receive another email informing me that, read
on..
From Tesco Broadband Support:-
"Dear Customer
The initial BT check on your local exchange indicates that you should be
able to receive Tesco Broadband and we are able to progress to Stage 2 of
the application process.
BT is now performing some further checks on your telephone line, which
normally take 5 days.
Once BT confirms that your telephone line can be activated we'll email you
with details of the target activation date
You will not begin to pay for Tesco broadband until your telephone line
has been activated
Regards
Tesco broadband team"
Herewith my response - gets better doesn't it.....
"You lot really take the biscuit as far as downright incompetence goes!
I have thus far cancelled my registration......
1. Via numerous emails to Broadband Support
2. Via Tesco Head Office
3. Via hard-copy letter to the Newport office
4. TODAY - Via telephone to Tesco Internet Customers Services.
Isn't that enough?, do you wish me to come to Newport personally?
This is really an excellent model OF HOW NOT TO LAUNCH A BROADBAND VENTURE!"
|
Similar Threads
Linear Mode
