Terrible past experiences... help lead me into the light.

Hi all...

I have had a few nasty experiences with a few ISP's recently
Namely : PlusNet, FireFly, and Freedom2Surf.

I could go into real bitter and twisted tales about the first two, but
I am not here to flame, I just would like a bit of feedback on a few
ISP's I have been looking into. I really need to make the right choice
now, as the company I am starting will be re-selling this service to
all its clients.

Now the best candidates as far as I can tell are:
PIPEX
Bulldog
BT - Resellers
NDO

I am leaning towards PIPEX at the moment, as they have customer
account managers, which will be a big PLUS, and they appear to know
what they are talking about, without having to refer me to someone
else.

I was originally only going to put up PIPEX and Bulldog, but having a
look on adslguide.org I thought I would see what the consensus on NDO
was. – I am a little concerned about NDO's infrastructure... Also I
just had a look into BT – Resellers, I was wondering if anyone has had
any experience with them, and if it is worth going through them?

So anyone able to comment on these support departments/re-selling
schemes etc. I would love to hear from you.

If there is something I have missed, please let me know.

Please bear in mind that cost if a fairly significant factor and at
present I have only 3 orders to place at present and the numbers are
likely to stay low until September/November.

Thanks in advance
Llewellyn Angus

On 9 Apr 2004 09:38:16 -0700, (E-Mail Removed) (Llewellyn Angus)
wrote:
>I have had a few nasty experiences with a few ISP's recently
>Namely : PlusNet, FireFly, and Freedom2Surf.
You must be about the first person that I have seen to have had a bad
experience with F2S what went wrong ?, the others you mention I can
agree with you on .
Grant .

Grant Crozier wrote:
> On 9 Apr 2004 09:38:16 -0700, (E-Mail Removed) (Llewellyn Angus)
> wrote:
>> I have had a few nasty experiences with a few ISP's recently
>> Namely : PlusNet, FireFly, and Freedom2Surf.
> You must be about the first person that I have seen to have had a bad
> experience with F2S what went wrong ?, the others you mention I can
> agree with you on .
> Grant .

Agreed Grant, I've only good things to say about F2S (Freedom to Surf ).
I have had brilliant customer service from them, non stop connection at
high speeds.

The addition of news groups to their server has been very fast too.

Good luck,

CJ

Hi,

I actually was with PlusNet but recentley moved to Freedom2Surf, who I
have been running an unofficial support site for, for around 2 years
now, and the reasons I did this were:

- PlusNet Email (Both Ingoing and Outgoing) has been unreliable for
several weeks

- When things go down and you call support, you are rushed off the
phone as quick as possible, On a couple of occasions I asked a
question and before I could answer what he said he had hung up.

F2S is a great ISP, only thing lacking is binary newsgroup support and
long hours support line avaliability, but the staff during the hours
they are open are top notch.

Kind Regards,

Justin Johnson
Freedom2Support Project Leader
http://www.freedom2support.net

On 10 Apr 2004 12:46:46 -0700, (E-Mail Removed) (Justin
Johnson) wrote:
>F2S is a great ISP, only thing lacking is binary newsgroup support and
>long hours support line avaliability, but the staff during the hours
>they are open are top notch.
Couldn't agree more Justin but I thought F2S news provision was
abysmal when I first signed up with them must have been around the
same time has yourself and I am still of the same opinion and due to
this problem I am starting to get itchy feet once again.
The rest of the F2S service is top notch and more than anyone could
ask for especially their support personnel especially "Adam".
Grant .

Sorry to have done this, but I was mistaken about the company, it was
SurfAnytime not F2S, I only used them for dial up access while I have
no ADSL – I think it's the same company as FireFly...

It is actually quite fortunate that I made that mistake, as they
appear to be a really good ISP that I missed. I will have to wait
until I can speak to them, to find out if they have a reseller scheme.

After a bit more digging, I have unearthed Zen internet, I was
wondering if anyone has anything to say about them?

Llewellyn Angus uttered in
<(E-Mail Removed) >:

> After a bit more digging, I have unearthed Zen internet, I was
> wondering if anyone has anything to say about them?

Use them here at work. Other than our Draytek having the occasional glitch,
service has been rock solid and we definitely get the 2 Mbit we pay for.

--
Posting addr feeds straight to DCC and others. dhill + utb = cricalix , net
for direct mail.

In article <(E-Mail Removed) m>,
Grant Crozier <(E-Mail Removed)> wrote:

> ouldn't agree more Justin but I thought F2S news provision was
> abysmal when I first signed up with them must have been around the
> same time has yourself and I am still of the same opinion and due to
> this problem I am starting to get itchy feet once again.

Yes. I haven't used F2S. I very nearly did. They came highly recommended so
I rang up their tech support to ask a few questtions about their news
server.

I then ran away.

> The rest of the F2S service is top notch and more than anyone could
> ask for especially their support personnel especially "Adam".

On Tue, 13 Apr 2004 21:17:05 +0100, 666_@hack.powernet[dot]co[dot]uk
(Simon Gardner) wrote:
>Yes. I haven't used F2S. I very nearly did. They came highly recommended so
>I rang up their tech support to ask a few questtions about their news
>server.
>I then ran away.
Much better to have excelent tech support and connection and a poxy
news server than a top notch news server with a poxy connection and
tech support. In any case if all you want the internet for is news
provision than you can do just has well with dial up .
Grant .